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IT Support Analyst

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Qualcomm

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Hyderabad, +1

AI generated summary

  • You need strong communication skills, 2+ years in IT support, troubleshooting in Windows/Linux, a Bachelor’s degree, and 24/7 availability. Light lifting and mobility between locations are required.
  • You will provide first-level technical support for PCs, Linux, UNIX, and networking, assist with peripherals, handle customer inquiries, document issues, and ensure resolution with superior service.

Requirements

  • 1) Good verbal and written communications skills
  • Must be able to enunciate clearly over the telephone
  • Must be able to interpret a customers' needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities
  • Minimum of two years practical experience in the computing industry and corporate service-desk computing environment
  • 7/365 availability is required. 24x7 shift model
  • Good troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networking
  • Requires experience with two or more of the following: Windows based OS's and basics of UNIX or Linux operating system
  • 1) Bachelor’s degree required
  • Minimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferrably in Service Desk environment
  • Customer service, technical training and/or industry standard certifications preferred
  • Contact Center experience will be a plus
  • Minimum Qualifications
  • High School Diploma or equivalent.
  • 1+ year of experience in IT, Engineering Support, or related area.
  • 1+ year of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
  • Physical Requirements
  • Frequently transports between offices, buildings, and campuses up to 2 miles.
  • Frequently transports and installs equipment up to 40 lbs.

Responsibilities

  • Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problems
  • Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomm's employees worldwide
  • Answer incoming customer phone calls and e-mail while providing superior customer service
  • Responsible for the ownership of incident creation, resolution and closure
  • Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requests
  • Actively listen to each customer’s request; confirm an understanding of the issue, diagnose the problem and provide an accurate solution
  • Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customers issue
  • Utilize basic networking functions and support for e-mail clients is essential

FAQs

What is the job title for this position?

The job title is IT Support Analyst.

Where is the company located?

The company is Qualcomm India Private Limited.

What are the primary responsibilities of the IT Support Analyst?

The primary responsibilities include providing first-level technical support for PC, Linux, UNIX, networking, enterprise applications, and printer problems, acting as a central contact for office systems technologies, and documenting all call information related to customer issues.

What are the required hours for this role?

The role requires 7/365 availability, working in a 24x7 shift model.

What qualifications are needed for this position?

A Bachelor’s degree is required, along with a minimum of 2 years of help-desk support experience in a corporate service-desk environment.

What skills are desirable for this role?

Desirable skills include good verbal and written communication, customer service skills, troubleshooting skills in Windows 10, MS Office, email clients (like Outlook), printers, and basic networking.

Is contact center experience beneficial for applicants?

Yes, contact center experience is considered a plus for applicants.

What is the minimum physical requirement for this job?

The minimum physical requirement includes frequently transporting between offices, buildings, and campuses up to 2 miles and frequently transporting and installing equipment up to 40 lbs.

Does Qualcomm provide accommodations for individuals with disabilities?

Yes, Qualcomm is committed to providing reasonable accommodations during the application/hiring process for individuals with disabilities.

Is prior experience in IT or related areas necessary?

Yes, a minimum of 1 year of experience in IT, Engineering Support, or a related area is required.

How does Qualcomm handle unsolicited resumes from agencies?

Qualcomm does not accept unsolicited resumes or applications from agencies and considers any such submissions to be unsolicited.

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Qualcomm

Technology
Industry
10,001+
Employees

Mission & Purpose

Qualcomm is a leading technology company that specializes in designing and manufacturing semiconductors and wireless communication products. They are known for their expertise in mobile technology and have played a significant role in the development of 3G, 4G, and 5G technologies. Qualcomm's products and solutions power a wide range of devices, including smartphones, tablets, IoT devices, automotive systems, and more. Their ultimate mission is to connect people and things, providing cutting-edge technology solutions that enable seamless communication and connectivity across the globe. As a pioneer in wireless innovation, their purpose is to drive advancements in mobile technology, pushing the boundaries of what's possible, and shaping the future of communication and connectivity. They aim to create transformative technologies that enhance people's lives, enable new experiences, and empower businesses and industries to thrive in the digital age.

Benefits

  • Robust employee programs

    Experience a culture of forward momentum at Qualcomm. We prioritize opportunities for continuous learning with career development programs, employee recognition initiatives, tuition reimbursement, and mentorship, all so our employees can exceed their potential.

  • Comprehensive benefits

    We offer health, employee assistance, and other benefit programs to enhance employee quality of life. Plus, our retirement programs let you plan for your future with confidence.

  • Enriching your lifestyle

    At Qualcomm, our employees are our priority, and we’re investing in our people’s wellbeing so they can live well and work well. We offer flexible time off, family leave, adoption assistance, education leave, and more, all so our employees can do and feel their best. We’re here to offer our employees the support they need to thrive in and out of work.