FAQs
What are the primary responsibilities of an IT Support Engineer at Verkada?
The primary responsibilities include providing technical support to all Verkada employees, troubleshooting IT issues, implementing and improving processes, onboarding new hires, evaluating and procuring new software and hardware solutions, and administering and improving the company's SaaS stack.
What qualities are necessary to succeed as an IT Support Engineer at Verkada?
Necessary qualities include being smart, adaptable, calm under pressure, a problem solver, up-to-date with the latest tech trends, a team player, and having strong communication skills.
How can IT Support Engineers at Verkada contribute to the company's growth and success?
IT Support Engineers can contribute by enabling employees to work more efficiently, improving processes, implementing automation to increase efficiencies, and staying up-to-date with new technologies to enhance the company's operations.
What type of support can employees expect from the IT Support team at Verkada?
Employees can expect white-glove service from the IT Support team, quick response times, troubleshooting assistance, help with onboarding new hires, and support in finding and implementing solutions to meet their tech needs.
How does Verkada's IT Support team stay current with new technologies and trends?
The IT Support team stays current with new technologies and trends by continuously trying out new software and hardware, staying up-to-date with the latest tech trends in both the enterprise and consumer worlds, and being proactive in learning about and implementing new technologies.