FAQs
What is the primary role of an IT Technician at Zalando?
The primary role of an IT Technician at Zalando is to provide high-quality IT support to employees in the logistics center and ensure that the IT infrastructure runs smoothly by troubleshooting issues and implementing technical solutions.
Is there any specific educational background required for this position?
Yes, candidates should have completed an education in the IT field, such as a System Administrator, Network Administrator, IT Specialist, or IT Administrator.
What kind of support levels does the IT Technician handle?
The IT Technician oversees 1st and 2nd level support for IT services provided to all employees.
What types of systems will I be working with?
The IT Technician will work primarily with Windows workstations and Linux production areas.
Are there opportunities for professional development?
Yes, Zalando provides support for development through their Zalando training platform, allowing employees to continuously expand their skills.
Do I need experience in network troubleshooting?
Ideally, candidates should have professional experience in 1st and 2nd level support and be comfortable with networks like TCP/IP, VLAN, Ethernet, or Wi-Fi.
Is language proficiency required for this position?
Preferably, candidates should have good written and spoken skills in both German and English.
Will I be working independently or as part of a team?
The role requires you to work both independently and as part of a motivating team, where you actively contribute to achieving operational daily goals.
What benefits are offered to employees?
Zalando offers a variety of benefits including a permanent employment contract, employee shares program, discounts on products, paid volunteering days, vacation days, health and wellbeing options, and mental health support.
Can I apply if I don’t meet every single requirement listed?
Yes, candidates are encouraged to apply even if they do not meet every requirement, as they may still be the right fit for the role or other roles within the company.
What is the work schedule like for this position?
The fixed shift times are from 05:37 AM to 02:07 PM for the early shift and from 01:51 PM to 10:21 PM for the late shift.
Is there a focus on diversity and inclusion in the hiring process?
Yes, Zalando is committed to being inclusive by design and does not discriminate based on gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status.