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Italian-English Customer Service - Social Media Advisor (m/f/d) 100% Remote

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Concentrix

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Berlin
    Remote

AI generated summary

  • You must be bilingual in Italian and English, service-oriented, tech-savvy, adaptable to shifts, a German resident (excluding certain states), and eager to learn. Customer service experience is a plus.
  • You will handle customer inquiries via various channels, address social media account concerns, provide tailored product advice, and document interactions in the customer database.

Requirements

  • Are proficient or bilingual in Italian in speech and writing.
  • Also have a good command of written and spoken English.
  • Are service-orientated and communicative and are able to meet customers at eye level in a friendly and pleasant manner.
  • Are interested in social media, online media or digital marketing.
  • Can flexibly cover the service hours (Monday – Sunday from 08am – 11pm), which are staffed using a rotating multi-shift system.
  • Are confident in using a PC.
  • Are a German resident. Unfortunately, applicants from Saxony, Hesse, Saarland and Hamburg cannot be considered, even if they have a secondary residence in another state.
  • Can fulfil the requirements for a remote workplace.
  • Are willing to continuously expand your skills.
  • Ideally you already have:
  • Experience in customer service
  • A recognised qualification and experience in customer service support.

Responsibilities

  • Handle customer enquiries and requests and respond to them according to need and situation.
  • Communicate with customers via different channels (e.g. phone, mail or chat) to ensure an optimal customer experience.
  • Dealing with the customer's various concerns regarding their social media account, marketing measures and their advertising effectiveness and offering them the right solution.
  • Provide individual product advice that not only generates orders, but also fulfills the real needs of our customers.
  • Once the customer is happy, document the interaction in the customer database.

FAQs

Do we support remote work?

Yes, this position is 100% remote from home.

What languages are required for this job?

Proficiency in both Italian and English is required.

What are the working hours for this position?

The working hours are Monday to Sunday from 08:00 AM to 11:00 PM, using a rotating multi-shift system.

Is previous experience in customer service required?

No previous experience is necessary, as comprehensive training will be provided.

How much is the salary for this role?

The salary can be up to €2,500 gross per month, depending on the area of work.

How many vacation days are offered?

Employees can enjoy up to 25 vacation days per year.

Is there an opportunity for career development within the company?

Yes, Concentrix offers a range of specialization and leadership development programs to support career growth.

Are applicants from specific German states excluded from consideration?

Yes, applicants from Saxony, Hesse, Saarland, and Hamburg cannot be considered, even if they have a secondary residence in another state.

Is there a referral bonus for recruiting new employees?

Yes, there is an attractive bonus of €500 for every new employee you successfully recruit.

Do we offer additional employee benefits?

Yes, benefits include a company pension scheme, employee discounts with well-known partners, and regular coaching and development training.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.