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Junior Guest Operations

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Ukio

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Real Estate & Property
  • Barcelona
  • Quick Apply

AI generated summary

  • You must be fluent in Spanish and English (C1), detail-oriented, organized, customer-focused, and capable of collaborating with teams. Hospitality experience is a plus.
  • You will manage guest operations from check-in to check-out, oversee apartment cleanliness, handle guest requests, coordinate with teams, and track maintenance tasks.

Requirements

  • C1 Spanish level and C1 English level
  • Attention to detail and a commitment to maintaining high-quality standards
  • Organized, able to follow up processes and to deliver fast follow-up
  • Comfortable in customer facing role: Excellent communication and interpersonal skills
  • Comfortable in working with cross-functional teams
  • Able to put pressure on stakeholders for fastest resolution
  • Previous experience in hospitality, property management, or related field is a plus

Responsibilities

  • Assist the sales team with some visits for the apartments for potential customers.
  • Manage the guest operations from check-in to check-out which includes resolution of guest requests and complaints.
  • Ensure the cleanliness and high quality condition of the apartments.
  • Conduct regular check-in inspections to ensure the apartments meet or exceed quality and cleanliness standards.
  • Manage the guest´s access to apartments; key management and keyless access codes and communicate these with GX team.
  • Assist the GX team when requested on details about the apartment and building entrance instructions.
  • Manage welcome kits and cleaning essentials inventory.
  • Coordinate with housekeeping, maintenance and other teams to schedule tasks and ensure a timely turnaround between guest stays.
  • Replace all essential items and cleaning supplies in apartments in between guests.
  • Schedule and supervise the check-out cleaning of apartments.
  • Conduct check-out procedure.
  • Report and track the completion of maintenance and furniture replacement tasks that result from check-out.
  • Provide feedback to the design team about furniture quality.
  • Maintain oversight on expenditures and costs as an integral part of the guest operations responsibilities.

FAQs

What is the primary responsibility of the Junior Guest Operations role?

The primary responsibility is to guarantee the seamless operation of the guest flow from pre check-in to post check-out, ensuring quality and cleanliness of apartments for a smooth and enjoyable stay.

What languages do I need to be fluent in for this position?

You need to be fluent in both Spanish and English at a C1 level.

Is previous experience in hospitality required?

Previous experience in hospitality, property management, or a related field is a plus, but not strictly required.

What office benefits does Ukio offer?

Ukio offers private health insurance, flexible retribution, team buildings and office events, a transportation card for necessary travel, free breakfast items, and a vibrant internal culture.

What qualities is Ukio looking for in a candidate?

Ukio is looking for candidates with attention to detail, strong organizational skills, excellent communication and interpersonal abilities, comfort in customer-facing roles, and the ability to work with cross-functional teams.

Are there opportunities for growth within the company?

Yes, Ukio is in a growth phase and is looking to build out its team, which provides opportunities for advancement as the company expands into new markets.

How does Ukio promote diversity and inclusion?

Ukio encourages applications from individuals of all backgrounds and values each person's contribution, ensuring a diverse and inclusive work environment.

What is the work environment like at Ukio?

The work environment is international and dynamic, with a collaborative culture that promotes autonomy and creativity among team members.

Will I be involved in guest operations directly?

Yes, you will be directly managing guest operations, including handling guest requests and complaints, conducting check-in and check-out procedures, and ensuring apartment quality.

How does Ukio handle team events and activities?

Ukio regularly organizes team events to foster camaraderie and maintain a fun work environment.

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Ukio

Real Estate
Industry
51-200
Employees
2020
Founded Year

Mission & Purpose

Our mission is to empower people to live where they want, when they want by having a home wherever they go. Finding a home is exhausting - from endless apartment visits, different brokers and paperwork, to huge financial obligations. And then even when you find a new place, you have the stress of having to furnish it. We live in the 21st century, yet this process feels stuck in the past. As the world is getting more flexible and mobile, why hasn't finding a home gotten any easier? This is why we are building Ukio.