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Key Account Manager

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Goodlord

Sep 6

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You have experience in Account Management or Customer Success, demonstrate commercial acumen, excel in prioritizing and exceeding customer expectations, and bring a positive, creative, adaptable approach.
  • You will manage key accounts, build relationships, identify needs, upsell products, analyze data for growth, advise on industry changes, and gather customer feedback to enhance experience.

Requirements

  • You should apply if you:
  • You have previous experience working in an Account Management, Customer Success role (or similar commercial role)
  • You can demonstrate your commercial experience and your ability to provide a consultative approach to customer relationships, upsell and feature adoption.
  • You can provide clear examples in your existing role where you have consistently proven a track record of delivery of customer objectives, and growth of those customers as a result.
  • You're super organised and have proven your ability to prioritise effectively and meet deadlines whilst juggling a mixture of customer and project work
  • You are considered as someone that not only meets customer expectations, but also exceeds them
  • You are energetic, creative, curious, confident in your approach
  • You can adapt your approach and communications style to deferring personality traits.
  • You are full of ideas, are not shy about expressing them and get excited about executing them.
  • You have a positive attitude, and work well under pressure.

Responsibilities

  • Managing Goodlord's largest accounts, focusing on opportunities for growth. Supporting our customers in maximising their benefit from the products and services they choose to use with us
  • Develop quality relationships with decision makers, key influencers and users within our agent's head offices and branches
  • Identifying, through strengthened relationships, our customer's needs, wants, pains and aspirations
  • Upselling additional product features and longer contracts to existing clients
  • Using data to monitor, identify and strategically target customers to maximise the commercial return, through both growth and retention
  • Using data to communicate and educate our agents, through account reviews and other contact points that ultimately tie into our and their wider sales strategies
  • Stay on top of competitor and industry changes to be able to confidently advise and consult our customers
  • Collate and provide clear and consistent customer feedback internally, to support the businesses decisions in improving customer experience

FAQs

What is the primary responsibility of the Key Account Manager at Goodlord?

The primary responsibility of the Key Account Manager at Goodlord is to manage the company's largest accounts, focusing on opportunities for growth and supporting customers in maximizing their benefit from Goodlord's products and services.

Is previous experience required for this role?

Yes, previous experience working in an Account Management, Customer Success role, or a similar commercial role is required.

What qualities should a candidate possess for this position?

A candidate should be organized, able to prioritize effectively, exceed customer expectations, energetic, creative, adaptable in communication style, full of ideas, and have a positive attitude, especially under pressure.

How does Goodlord support employee development?

Goodlord offers a £1000 annual development fund that employees can use to achieve their personal and professional goals, ensuring continuous learning and growth.

What is the vacation policy for this role?

Employees receive 25 days of holiday, including 3 days between Christmas and New Year, with the opportunity to earn up to 30 days based on meeting revenue targets.

Is the company inclusive and diverse?

Yes, Goodlord is committed to creating an inclusive environment and encourages applicants from all backgrounds and walks of life.

How does Goodlord support the well-being of its employees?

Goodlord offers bi-weekly coaching with Sanctus for mental health support and emphasizes the importance of employee well-being through various initiatives.

Are references required before joining the team?

Yes, as Goodlord is regulated by the Financial Conduct Authority, all employees are required to pass a thorough referencing check before joining.

Does Goodlord offer parental leave?

Yes, Goodlord provides three months of fully-paid time off for all Goodlordians of all genders to care for their new arrivals.

Are agencies allowed to apply for this position?

No, Goodlord does not accept applications from agencies as they have tried and trusted partners for support when needed.

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Goodlord

Goodlord’s end-to-end lettings software improves the renting experience of 1,000+ agencies and their customers.

Real Estate
Industry
51-200
Employees

Mission & Purpose

Goodlord is a technology company that specialises in streamlining and digitising the rental process for estate agents, landlords, and tenants. Their platform provides a range of solutions, including tenant referencing, contract generation, and digital signing, rent collection, and maintenance reporting. By leveraging technology, Goodlord aims to simplify and automate the rental journey, making it more efficient and transparent for all parties involved. Their ultimate goal is to enhance the rental experience by reducing administrative burdens, improving communication, and providing a seamless and secure platform for renting properties.