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Key Holder Sales Associate

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L'occitane Group

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must love retail and excel in customer service, communication, and proactive selling. Be motivated, team-oriented, reliable, and maintain a positive attitude to meet KPIs and boutique goals.
  • You will provide exceptional customer service, manage opening/closing duties, maintain visual standards, demonstrate products, handle stock, meet KPIs, and support events while following company policies.

Requirements

  • A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
  • Excellent customer service skills
  • Confident and effective communication and listening skills
  • To demonstrate pro-active selling ability
  • Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
  • Able to work effectively in a team
  • Reliable, honest, and flexible
  • Positive and friendly attitude as well as consistent ability to operate at your best

Responsibilities

  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience.
  • Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
  • Performing key holder duties such as opening and closing the boutique, cash handling and ensuring H&S compliance.
  • Completing any other tasks required by Boutique Management to support the needs of the business.
  • Offer & provide demonstrations to all customers.
  • Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required.
  • Consistently meet/exceed your personal Key Performance Indicators (KPI’s).
  • Understanding of different customer types.
  • Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers.
  • Ensure all online training is completed to ensure your development is a priority whilst with L’OCCITANE.
  • Support in-Boutique and external customer events.
  • Always adhere to Company policies and procedures.
  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi Way and honouring the brand commitments.

FAQs

What are the working hours for this position?

The position offers various part-time hours, which can be discussed during the interview process.

Is this position permanent?

Yes, the Key Holder Sales Associate position is a permanent contract.

What kind of training will I receive?

You will receive extensive training to maintain excellent product knowledge and ensure your development is prioritized while with L’OCCITANE.

Are there opportunities for promotions within the company?

Yes, L’OCCITANE offers personal development programs and opportunities for growth and advancement within the company.

What is the dress code for employees?

While the specific dress code isn't detailed in the job description, it is typical for retail positions to require employees to adhere to a professional appearance that aligns with the brand's image.

What type of customer service skills are required?

Excellent customer service skills are essential, along with confident communication and listening abilities, as you will be interacting with customers in a retail environment.

Is there a bonus scheme available?

Yes, there is a discretionary company bonus scheme available for employees.

Will I have to handle cash?

Yes, part of the responsibilities includes cash handling as a key holder.

Are there any specific requirements to be considered for this job?

The ideal candidate should have a love for retail, excellent customer service skills, be highly motivated to achieve personal KPI’s, and have a positive and friendly attitude.

How does L’OCCITANE support work-life balance?

L’OCCITANE offers flexible bank holidays, a half day leave for birthdays, and a one day holiday for newlyweds to help support work-life balance.

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L'occitane Group

We are an international Group of brands that create beauty experiences with respect for people and nature.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1976
Founded Year

Mission & Purpose

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets including 1,500 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Grown Alchemist. Innovative venture studio, OBRATORI and beauty tech start-up, DUOLAB, are also part of the Group. With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions in order to create a better and healthier planet. The mission statement of the Group is: with empowerment we positively impact people and regenerate nature.