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Key Holder Sales Associate

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L'occitane Group

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations

AI generated summary

  • You need a passion for retail, strong customer service and communication skills, proactive selling ability, team spirit, reliability, flexibility, and a positive attitude.
  • You will provide exceptional customer service, handle cash, manage stock, maintain visual standards, assist in events, and meet KPIs while adhering to company policies and promoting product knowledge.

Requirements

  • A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
  • Excellent customer service skills
  • Confident and effective communication and listening skills
  • To demonstrate pro-active selling ability
  • Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
  • Able to work effectively in a team
  • Reliable, honest, and flexible
  • Positive and friendly attitude as well as consistent ability to operate at your best

Responsibilities

  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience.
  • Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
  • Performing key holder duties such as opening and closing the boutique, cash handling and ensuring H&S compliance.
  • Completing any other tasks required by Boutique Management to support the needs of the business.
  • Offer & provide demonstrations to all customers.
  • Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required.
  • Consistently meet/exceed your personal Key Performance Indicators (KPI’s).
  • Understanding of different customer types.
  • Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers.
  • Ensure all online training is completed to ensure your development is a priority whilst with L’OCCITANE.
  • Support in-Boutique and external customer events.
  • Always adhere to Company policies and procedures.
  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi Way and honouring the brand commitments.

FAQs

What are the working hours for the Key Holder Sales Associate position?

The position is for a Permanent Part-Time role with a weekly requirement of 8 hours.

Is there a bonus or incentive program for this role?

Yes, there is a discretionary Company Bonus scheme available.

What are the primary responsibilities of a Key Holder Sales Associate?

Key responsibilities include providing exceptional customer service, maintaining visual merchandising standards, performing key holder duties, and assisting with stock deliveries.

What qualifications or skills are needed for the Key Holder Sales Associate role?

The ideal candidate should have excellent customer service skills, effective communication and listening abilities, a proactive selling approach, and a strong motivation to achieve personal KPIs.

Is there a dress code for this position?

While the job description does not specify a dress code, as an experiential brand, a professional appearance is typically expected in boutique environments.

Are there benefits or allowances provided for employees?

Yes, benefits include a contribution pension scheme, enhanced holiday allowance, discretionary bonuses, a discount scheme, and additional perks such as volunteering days and half-day leave for birthdays.

What kind of training will be provided?

Employees are expected to maintain excellent personal product knowledge and complete all online training to prioritize their development with L’OCCITANE.

What kind of work environment can I expect?

Expect a customer-facing environment focused on delivering exceptional shopping experiences, with an emphasis on teamwork and positivity.

Is there any flexibility in scheduling for this role?

Yes, the position requires reliability and flexibility, which may accommodate the needs of both the business and the employee.

Is L’OCCITANE committed to sustainability?

Yes, L’OCCITANE is a certified B Corp and is dedicated to sustainability, focusing on creating a positive impact on the planet and communities.

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L'occitane Group

We are an international Group of brands that create beauty experiences with respect for people and nature.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1976
Founded Year

Mission & Purpose

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets including 1,500 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Grown Alchemist. Innovative venture studio, OBRATORI and beauty tech start-up, DUOLAB, are also part of the Group. With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions in order to create a better and healthier planet. The mission statement of the Group is: with empowerment we positively impact people and regenerate nature.