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Key Holder Sales Associate

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L'occitane Group

24d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Hospitality & Retail
  • Portsmouth

AI generated summary

  • You need retail passion, excellent customer service, effective communication, pro-active selling, KPI motivation, teamwork, reliability, a positive attitude, and 6+ months of key holder experience.
  • You will provide exceptional customer service, maintain visual standards, perform key holder duties, demonstrate products, manage stock, meet KPIs, complete training, and support events.

Requirements

  • A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
  • Excellent customer service skills
  • Confident and effective communication and listening skills
  • To demonstrate pro-active selling ability
  • Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
  • Able to work effectively in a team
  • Reliable, honest, and flexible
  • Positive and friendly attitude as well as consistent ability to operate at your best
  • Have performed key holder duties such as opening or closing for at least 6 months

Responsibilities

  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience.
  • Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
  • Performing key holder duties such as opening and closing the boutique, cash handling and ensuring H&S compliance
  • Completing any other tasks required by Boutique Management to support the needs of the business.
  • Offer & provide demonstrations to all customers
  • Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
  • Consistently meet/exceed your personal Key Performance Indicators (KPI’s).
  • Understanding of different customer types
  • Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
  • Ensure all online training is completed to ensure your development is a priority whilst with L’OCCITANE
  • Support in-Boutique and external customer events
  • Always adhere to Company policies and procedures.
  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi Way and honouring the brand commitments

FAQs

What is the contract type for the Key Holder Sales Associate position?

The contract type is permanent.

How many weekly hours will the Key Holder Sales Associate work?

The position requires 12 weekly hours.

What are the key responsibilities of this role?

Key responsibilities include providing exceptional customer service, maintaining visual merchandising standards, performing key holder duties, assisting with stock deliveries, and completing other tasks required by Boutique Management.

What qualities does L'OCCITANE EN PROVENCE look for in a candidate?

The perfect candidate should have a love of retail, excellent customer service skills, effective communication skills, pro-active selling ability, and a positive attitude, among others.

Are there any performance metrics for this role?

Yes, the candidate is expected to consistently meet or exceed personal Key Performance Indicators (KPI’s).

What benefits does L'OCCITANE EN PROVENCE offer for this position?

Benefits include a discretionary company bonus scheme, a contribution pension scheme, enhanced holiday allowance, flexible bank holidays, and a discount scheme, among others.

Is prior experience as a key holder required?

Yes, candidates should have performed key holder duties such as opening or closing for at least 6 months.

Does L'OCCITANE EN PROVENCE provide any training for employees?

Yes, employees are expected to maintain excellent product knowledge and complete all online training to prioritize their development.

What is L'OCCITANE EN PROVENCE's stance on diversity and inclusion?

L'OCCITANE EN PROVENCE is committed to creating a diverse and inclusive workplace that is free from discrimination and harassment.

Are there opportunities for personal development within the company?

Yes, L'OCCITANE EN PROVENCE offers personal development programs and opportunities for employees to grow and thrive in their roles.

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L'occitane Group

We are an international Group of brands that create beauty experiences with respect for people and nature.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1976
Founded Year

Mission & Purpose

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets including 1,500 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Grown Alchemist. Innovative venture studio, OBRATORI and beauty tech start-up, DUOLAB, are also part of the Group. With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions in order to create a better and healthier planet. The mission statement of the Group is: with empowerment we positively impact people and regenerate nature.