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Key Leader

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lululemon

1mo ago

  • Job
    Full-time
    Junior Level
  • Sydney

AI generated summary

  • You must be legally eligible to work, flexible with hours, able to work in a team or independently, have a high school diploma and a bachelor's degree, plus 1 year of retail/sales leadership experience.
  • You will mentor team members, ensure excellent guest experiences, provide product education, manage store operations, plan community projects, and uphold safety and cleanliness standards.

Requirements

  • Legally eligible to work in the jurisdiction of the store which you are assigned to.
  • Willing to work a flexible schedule.
  • Willing to work as part of a team and also complete work independently.
  • Willing to move through a store for most of a shift to help guests and accomplish work.
  • Work experience.
  • Education: High School or Secondary School diploma, equivalent or above.
  • Education: Bachelor's degree or equivalent.
  • Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary).

Responsibilities

  • Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
  • Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
  • Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.
  • Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.
  • Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support.
  • Provide technical product education by articulating the value and benefit of the product.
  • Resolve guest feedback and address guest concerns or escalations to make it "right" for guests.
  • Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
  • Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).
  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
  • Establish supportive and productive relationships with all team members.
  • Collaborate with team members to ensure optimal guest experience and support store operations.
  • Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
  • Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
  • Open and close the store in accordance with the opening and closing checklists.
  • Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
  • Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
  • Ensure team uses in-store technology to support store operations and provide positive guest experiences.
  • Understand and adhere to people safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, and laws or regulations.

FAQs

What is the role of a Key Leader at lululemon?

The Key Leader is an essential part of the store leadership team, responsible for impacting team members and guest experiences, providing leadership and support to Educators, and overseeing retail floor operations.

What are the core responsibilities of a Key Leader?

Key Leaders have responsibilities in leadership and people management, guest experience, collaboration with others, and store operations, which include coaching team members, ensuring great guest interactions, and managing salesfloor activities.

What qualities are important for a Key Leader?

Important qualities include support for inclusion and diversity, integrity, a strong guest experience focus, collaboration and teamwork, leadership skills, candid communication, and effective decision-making abilities.

Is prior retail experience required for this position?

While previous retail or sales leadership experience is not strictly necessary, it is beneficial. A background in retail sales or people management is preferable.

What are the educational requirements for the Key Leader role?

A High School or Secondary School diploma or equivalent is required, while a Bachelor's degree is considered an asset.

What type of schedule is expected from a Key Leader?

Key Leaders must be willing to work a flexible schedule, adapting to the needs of the store.

Are there opportunities for professional development in this position?

Yes, lululemon offers personal and professional development programs as part of their total rewards program for employees.

What benefits and perks are offered to Key Leaders?

Benefits include competitive pay, team-based bonuses, paid time off, employee discounts, access to fitness/yoga classes, and a parenthood top-up program, among others.

Is it possible to discuss accommodations for the job during the application process?

Yes, applicants who believe they need reasonable accommodations to perform essential duties are encouraged to discuss this with the Manager or People and Culture team member when arranging the interview.

How can I contact lululemon for further inquiries regarding this position?

You can contact the store Manager or a member of the People & Culture team for any further inquiries or clarification about the Key Leader position.

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lululemon

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

lululemon athletica inc. (NASDAQ:LULU) is a healthy lifestyle inspired athletic apparel company for yoga, running, training, and most other sweaty pursuits, creating transformational products and experiences which enable people to live a life they love. Setting the bar in technical fabrics and functional designs, lululemon works with yogis and athletes in local communities for continuous research and product feedback. https://corporate.lululemon.com/careers