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Klantenservicemedewerker Nespresso – Op locatie

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Concentrix

3mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Rotterdam

AI generated summary

  • You must be available 28+ hours per week, fluent in Dutch and English, willing to work in Rotterdam, and have a passion for service with prior customer service experience.
  • You will assist Nespresso customers with inquiries about orders, machine repairs, and product information, ensuring an exceptional coffee experience. A VOG application is required within six weeks.

Requirements

  • Je minimaal 28 uur beschikbaar bent om te kunnen werken van maandag t/m zondag tussen 08:00-21:00 uur;
  • Bereid bent 100% op onze locatie in Rotterdam te werken;
  • Vloeiend Nederlands en Engels kan spreken en schrijven;
  • Een passie hebt voor service en mensen helpen;
  • Ervaring hebt in de klantenservice;

Responsibilities

  • Jij bent het aanspreekpunt voor de klanten van dit bekende koffiemerk.
  • Als Coffee Specialist van dit merk help jij zowel consumenten als zakelijke klanten met hun vragen over orders, reparaties van hun machine of algemene vragen over de producten die ze aanbieden.
  • Bij dit merk draait alles om de ultieme koffiebeleving van de klant en daarom ben jij zo’n belangrijke schakel in dit proces.
  • What else? Het aanvragen van een VOG is verplicht. Deze moet binnen zes weken aangeleverd zijn.

FAQs

Where is the job located?

The job is located in Rotterdam, Netherlands.

What is the job title?

The job title is Klantenservicemedewerker Nespresso – Op locatie.

What are the working hours for this position?

You must be available to work a minimum of 28 hours from Monday to Sunday between 08:00 and 21:00.

Is prior experience in customer service required?

While it's a plus to have experience in customer service, it is not strictly required; all game-changers are welcome.

What is the starting salary for this position?

The starting salary is €13,80 gross per hour.

Are there opportunities for career growth?

Yes, there are opportunities for career development within the company, along with access to FREE e-learning courses.

Is the application of a VOG (Certificate of Good Conduct) necessary?

Yes, applying for a VOG is mandatory and must be submitted within six weeks.

What languages are required for this position?

Fluency in both Dutch and English, spoken and written, is required.

Can I work from home?

Yes, you can work from home once you are well-acquainted with the job, but the preference is to work on-site.

Is there a pension scheme offered?

Yes, there is a pension scheme offered with a contribution of 6.2%, including partner and orphan pension.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.