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KYC Relationship Management Specialist

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Barclays

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Banking & Finance
  • Paris

AI generated summary

  • You must be fluent in French, English, and ideally Portuguese, with KYC and client onboarding experience, investment banking knowledge, stakeholder management skills, and training ability.
  • You will collaborate with teams to enhance customer satisfaction, manage risk, maintain records, resolve escalations, and analyze data while ensuring compliance and effective communication.

Requirements

  • Have fluent language and translation capabilities in French, English and ideally Portuguese.
  • Have client onboarding and KYC experience.
  • Have experience in investment banking, product banking, products and clients.
  • Be comfortable handling escalations, technical and soft skills, helping to de-escalate situations.
  • Have experience with stakeholder management at a variety of levels of seniority.
  • Be comfortable driving and delivering training material to colleagues.
  • Having a regulatory background or compliance is desirable but not an essential requirement.
  • You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Responsibilities

  • Collaboration with internal stakeholders including sales teams, operations teams, and risk management team to understand client needs and expectations, to ensure the timely execution of transactions, and deliver solutions.
  • Development, implementation and assessment of strategies to optimise customer satisfaction and loyalty to the bank by analysing customer experiences and feedback.
  • Collaboration across functional projects and initiatives to support and advise the broader business operations team on processes and procedures.
  • Support teams within the business operations function to enhance the customer experience and align with risk management and compliance procedures.
  • Comply with all regulatory requirements and internal policies related to customer experience.
  • Execution of escalation requests to the relevant team or senior management as required in a timely manner.
  • Management and maintenance of customer records and documentation to ensure accuracy.
  • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
  • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
  • Take ownership for managing risk and strengthening controls in relation to the work done.
  • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
  • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc) to solve problems creatively and effectively.
  • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
  • Influence or convince stakeholders to achieve outcomes.

FAQs

What languages are required for this role?

Fluency in French and English is required, and proficiency in Portuguese is ideally preferred.

What experience is necessary for the KYC Relationship Management Specialist position?

Candidates should have client onboarding and KYC experience, as well as experience in investment banking and dealing with products and clients.

Where is this role based?

This role is based in Paris.

Is prior regulatory or compliance experience required for the position?

A regulatory background or compliance experience is desirable but not an essential requirement.

What type of responsibilities will I have in this role?

Responsibilities include collaborating with internal stakeholders, developing strategies to improve customer satisfaction, managing escalation requests, and ensuring compliance with regulatory requirements.

What are the expectations for someone at the Assistant Vice President level?

Expectations include consulting on complex issues, managing risk, collaborating across different areas, and influencing stakeholders to achieve desired outcomes.

Will I need to train colleagues as part of this role?

Yes, you will be expected to drive and deliver training material to colleagues.

What skills might I be assessed on during the hiring process?

You may be assessed on risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job-specific technical skills.

How does this role contribute to customer experience?

The role aims to enhance customer experience through the implementation of various strategies and initiatives, analyzing customer feedback, and ensuring alignment with risk management and compliance procedures.

What values are expected from all colleagues at Barclays?

Colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.

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Barclays

Finance
Industry
10,001+
Employees
1690
Founded Year

Mission & Purpose

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide. Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.