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Language and Customer Communication Specialist (m/w/d)

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CHANEL

7d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Media & Journalism
  • Hamburg
  • Quick Apply

AI generated summary

  • You should have a relevant degree, excellent German, French, and English skills, professional language experience, and digital proficiency, including MS Office and basic AI in localization.
  • You will validate and translate marketing texts, coordinate with local departments, craft elegant language styles, and respond to customer service inquiries and product issues.

Requirements

  • Abgeschlossenes Studium oder Ausbildung mit Schwerpunkt Übersetzung/Dolmetschen, Sprache, Kultur & Translation, französische Literatur, Sprachwissenschaften oder Internationale Kommunikation
  • Exzellente Sprachkenntnisse in Deutsch, Französisch und Englisch in Wort und Schrift
  • Relevante Berufserfahrung mit Sprachen im professionellen Umfeld (Übersetzen, Copywriting etc.)
  • Digitale Kompetenz, sicherer Umgang mit MS-Office und erste kreative Erfahrung im Umgang mit KI im Lokalisierungskontext

Responsibilities

  • Validierung und Übersetzung der Produkt- und Kampagnentexte (Digital und Print) für die Bereiche Fashion, Watches & Fine Jewellery sowie Fragrance & Beauty
  • Abstimmung verschiedenster Textformate mit den lokalen Abteilungen wie (Digitales) Marketing, CRM, Media, Training, PR und Legal im Sinne einer einheitlichen Sprache
  • Formulieren eines eleganten Ausdrucksstils sowie Pflege und Weiterentwicklung sprachlicher Guidelines
  • Beantwortung von Rückfragen des CHANEL Kundenservices mit Sitz in Paris und Koordination lokaler Produktreklamationen

FAQs

What is the job title for this position?

The job title is Language and Customer Communication Specialist (m/w/d).

Where is the job location?

The job is located in Hamburg, Germany, at the Headoffice.

What are the main responsibilities of this role?

The main responsibilities include validating and translating product and campaign texts for various sectors, coordinating with local departments for consistent messaging, developing elegant expressions, and answering inquiries from the CHANEL customer service team in Paris.

What languages are required for this position?

Excellent language skills in German, French, and English, both written and spoken, are required.

What qualifications are needed for applicants?

Applicants should have a completed degree or training in translation, languages, culture and translation, French literature, linguistic sciences, or international communication.

What kind of experience is preferred for this role?

Relevant professional experience with languages in translation, copywriting, or similar fields is preferred.

Are there any specific digital skills required for this position?

Yes, candidates should have digital competency, a good command of MS Office, and some creative experience with AI in the localization context.

What benefits are offered to employees in this role?

Benefits include a luxurious work environment, extensive digital tools, opportunities for mobile work, individual development and training options, wellness offerings, six weeks of vacation plus a Wellbeing Day, and two days for social volunteering.

Is there an emphasis on company culture?

Yes, CHANEL emphasizes creating an inclusive culture that fosters personal growth and values the unique perspectives and experiences of individuals.

How can candidates apply for this position?

Candidates can apply by submitting their complete application documents, including work and training certificates, current notice period, and salary expectations, through the online application form.

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.