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LATITUDE Customer Support (with Italian, German or Dutch) - Madrid based

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Boston Scientific

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Healthcare
  • Madrid

AI generated summary

  • You must be fluent in Italian, German, or Dutch (C1), have B2 English, experience in customer care, good organization, problem-solving skills, and be office-based for the first year.
  • You will support customers through calls and emails, analyze product operations, provide training, document inquiries, maintain LATITUDE proficiency, and create training materials.

Requirements

  • Fluent in two out of the following languages: Italian, German or Dutch (at least C1 level);
  • Good English level (at least B2);
  • Experience in a customer care or a client-facing role would be a strong plus;
  • Knowledge of mobile device would be a plus;
  • Well organized, good problem-solving skills, good communication in various languages and proactive person;
  • Able to work office-based for the first year in the company.

Responsibilities

  • Provide global industry-leading support to customers via multiple communication pathways (phone, email, etc.).
  • Analyse and assess product operation and make recommendations for remote management.
  • Educate, support and train customers through phone consultation and written correspondence.
  • Document and evaluate customer inquiries, comments and concerns.
  • Achieve and maintain proficiency for LATITUDE. Achieve and maintain working knowledge of clinical product operation.
  • Create relevant training document.

FAQs

What is the work mode for this position?

The work mode is onsite, with a schedule of 5 days in the office.

Where is the job location?

The job is located in Madrid, Spain.

What languages do I need to be fluent in for this role?

You need to be fluent in two out of the following languages: Italian, German, or Dutch (at least C1 level).

Is a good level of English required for this position?

Yes, a good level of English (at least B2) is required.

Is prior experience in customer care necessary?

Experience in a customer care or client-facing role would be a strong plus, but it is not explicitly required.

Will training be provided for new hires?

Yes, the role involves educating, supporting, and training customers, which indicates that new hires will also receive training.

What kind of support will I be providing in this role?

You will provide global industry-leading support for LATITUDE Remote Monitoring via multiple communication pathways, including phone and email.

Is the contract for this position permanent?

Yes, the position offers a permanent contract.

Are there opportunities for career development in this role?

Yes, the company offers career development opportunities.

Will I have to work in the office full-time?

Yes, you will need to work office-based for the first year in the company.

Does Boston Scientific offer equal employment opportunities?

Yes, Boston Scientific is an equal employment opportunity employer.

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Boston Scientific

Advancing Science for Life

Manufacturing & Electronics
Industry
10,001+
Employees
1979
Founded Year

Mission & Purpose

At Boston Scientific, we work collaboratively to solve healthcare’s toughest problems by developing solutions that matter most to those suffering from debilitating and life threatening conditions and the healthcare professionals who provide their care. Across 100+ countries, we help providers deliver care more effectively by reducing costs, increasing efficiencies and expanding access to care in order to help more people in more places live longer, healthier lives. We go beyond our mission of transforming patient lives by investing in the future and the well-being of our employees and our planet. Our commitment to sustainability is evident in our Newsweek ranking as the 16th greenest company in the U.S. We also strive to foster a diverse and inclusive work environment and provide opportunities for our 38,000+ employees around the world to serve in their local communities.