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Lead Agent - Customer Service (Fixed-Term Contract)

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United Airlines

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
  • Dublin

AI generated summary

  • You must have a high school diploma, 2-3 years in airport ops, strong communication skills, flexibility for shifts, and the ability to work in Ireland without visa support.
  • You will lead and coach staff, supervise ground operations, assist customers, ensure vendor compliance with security requirements, and manage back office tasks for smooth service delivery.

Requirements

  • High School Diploma or equivalent school leaving certificate
  • 2-3 years previous work experience in airport operations
  • Proven track record of reliability
  • Professional image and appearance
  • Strong communication skills
  • Conflict resolution and decision making, with the ability to lead
  • Must be fluent in English (written and spoken)
  • Flexible approach to work standards and duties
  • Public contact / customer service experience
  • Must be able to live and work in Ireland without visa sponsorship or support
  • Must be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operation
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
  • Bachelor's Degree
  • Working knowledge of the region
  • International GSC qualified

Responsibilities

  • Lead, direct and coach UA personnel (CSRs)
  • Working in Airport Lobby, Gate and Baggage Service office
  • Entails working with the ground handler to supervise ramp for all united flights and ensuring vendor compliance with all security requirements and regulations
  • Meeting, boarding flights and assisting customers wherever required
  • Other duties including back office administration, full operational supervision to ensure the smooth and professional service to our customers, both internal and external
  • Full operation supervision and availability of vendors and ensuring compliance with all security and safety requirements and regulations

FAQs

What is the duration of the contract for the Lead Agent - Customer Service position?

The contract is for a fixed term of 12 months.

What are the primary responsibilities of the Lead Agent - Customer Service?

The Lead Agent will lead, direct, and coach personnel, supervise operations at the airport, ensure vendor compliance with security requirements, assist customers, and perform back office administration.

What qualifications are required for this position?

A High School Diploma or equivalent, 2-3 years of previous work experience in airport operations, strong communication skills, and the ability to work flexible hours, including holidays and weekends.

Is previous experience in airport operations necessary?

Yes, 2-3 years of previous work experience in airport operations is required for this position.

Do applicants need to be fluent in English?

Yes, applicants must be fluent in English, both written and spoken.

Will the position support visa sponsorship?

No, the position does not offer visa sponsorship or support; candidates must be able to live and work in Ireland without it.

Are there preferred qualifications for this job?

Yes, a Bachelor's Degree, knowledge of the region, and International GSC qualification are preferred.

Is there an expectation for punctual attendance?

Yes, reliable and punctual attendance is an essential function of the position.

What type of work environment can I expect for this role?

The work environment involves operations in the Airport Lobby, Gate, and Baggage Service office, requiring interaction with customers and supervision of ground handlers.

Is this position subject to equal employment opportunity policies?

Yes, this position is an Equal Opportunity Employer, welcoming applicants from diverse backgrounds including minorities, women, veterans, disabled individuals, and the LGBT community.

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United Airlines

Good Leads The Way.

Automotive
Industry
10,001+
Employees
1926
Founded Year

Mission & Purpose

This is the story of airline that leads the industry from ground to clouds. Our global cast of over 90,000+ hero characters are each on a journey to be a force for good for our customers, the planet and each other. Come be part of this story, we’re hiring 15,000 people in 2023.