Logo of Huzzle

Home

Matches

Explore

Manage

Lead Customer Experience Manager

image

Sainsbury's

1mo ago

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
  • £37.2K
  • London

Requirements

  • You might currently be managing a smaller supermarket or convenience store or already in a team leadership role. Maybe you’re looking for a new challenge after a career break or transferring from another big store retail environment or another sector. Wherever you’re working now, you’ve demonstrated you can make a difference and love being part of a team.
  • What matters most is you – that you’re motivated to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service. After all, that’s what our stores are all about.

Responsibilities

  • You’ll be coaching, motivating and guiding your managers to work as a productive team, building their capabilities and leading them through change
  • You’ve mastered helping your team put themselves in the customers’ shoes, taking genuine pride in how we deliver a better service and spot opportunities
  • You’ll be leading through communication; clearly articulating how we’re performing and inspiring improvements for now, and the next quarter
  • You will be developing yourself as the operational expert and acting as a role model for your team
  • You’re confident making decisions at pace and feel empowered and accountable to run your area of the store – and to deputise for the Store Manager

FAQs

What is the location of the Lead Customer Experience Manager position?

The position is located at Camden Store, Sainsbury's Supermarkets Ltd, 17-21 Camden Road, London, NW1 9LJ.

What are the working hours for this role?

The role is full-time.

What type of employment contract is offered for this position?

The position offers a permanent contract.

What is the starting salary for the Lead Customer Experience Manager role?

The starting salary is from £37,200.

When is the closing date for applications?

The closing date for applications is August 10, 2024, at 18:49.

What will be the primary responsibilities of the Lead Customer Experience Manager?

The primary responsibilities include leading and inspiring a management team, coaching and developing team capabilities, improving customer experience, and managing the operational aspects of the store.

What kind of leadership experience is required for this position?

Leadership experience can come from any customer-focused industry, not necessarily food retail. The emphasis is on the desire to achieve success through people and a passion for connecting with customers.

How does Sainsbury’s support employees in this role?

Sainsbury’s provides structured support, a clear induction and orientation, and a tailored training plan to help employees develop their skills and performance.

What opportunities for advancement are available after this role?

Opportunities for advancement include moving into a Deputy Store Manager or Store Manager role, as well as potential leadership roles in head office or across the Sainsbury's family brands such as Habitat, Tu, Argos, and Nectar 360.

What benefits are provided to employees in this position?

Benefits include a discount card, free food and drinks, generous holiday entitlement, pension matching, a share scheme, wellbeing support, cycle to work scheme, and special offers on various services.

Sainsbury's

Lend a hand, lead an industry, break the mould. Become the best you that you can be, in a role you enjoy.

Retail & Consumer Goods
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Sainsbury's is one of the UK's leading supermarket chains, offering a wide range of groceries, household essentials, clothing, and other products both in-store and online. With a focus on quality, affordability, and convenience, Sainsbury's serves millions of customers across the country through its network of stores, online shopping platform, and delivery services. Committed to sustainability and social responsibility, Sainsbury's strives to reduce its environmental impact, support local communities, and promote healthier living choices among its customers.

Benefits

  • Colleague discount card

    4 weeks into your role, you’re eligible for a handy 10% off your shop. That’s every time you spend with Sainsbury’s, Argos or Habitat, in store and online. And you can nominate a second user for your card, be that your mother, brother or significant other (as long as you live at the same address).

  • Annual bonus scheme

    While our bonus schemes vary across different sites and roles, they all share the same feel-good factor. Good to know.

  • Pensions

    Planning for your future? So are we. We’ll automatically enroll you onto our pension scheme. And we’ll give you free life cover, equating to a year’s pay. If you choose to pay more with Step Up contributions, then your pension and life cover increases.

  • Holidays

    Whilst holiday allowances vary across roles, we offer a paid holiday entitlement that grows as your career does.

  • Love it

    Enjoy group outings and fun activities? The you’ll love “love it!”. Love it is the home for hundreds of exclusive discounts and savings at over a thousand retailers, including restaurants, cinemas and retail stores. What’s not to love?

  • Awards for long service

    We owe so much to our long-serving colleagues. That’s why we’re all about rewarding their continuous service and celebrating their key milestones. Just the way it should be.