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Lead Global CAST

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A.P. Moller - Maersk

1mo ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Logistics
  • Manila
  • Quick Apply

AI generated summary

  • You need 10-15 years in logistics leadership, strong ops and stakeholder skills, project management experience, airfreight knowledge, a Bachelor's, and proficiency in English and MS Office.
  • You will ensure excellent customer experience, collaborate with teams on priorities, oversee product delivery, identify process gaps, drive efficiency, and coach employees to achieve business goals.

Requirements

  • An experienced Leader in the Logistics & Services arena, with at least 10-15yrs in related position.
  • Strong operational background and execution excellence attitude.
  • Proven leadership skills and ability to create a followership.
  • Excellent stakeholder management and communication skills with self-starter attitude and direction.
  • Good to have experience in Project Mngt, Process Improvement, Optimization, Migrations and Operational Excellence.
  • Having an experience in Airfreight function/process is an advantage.
  • Bachelor's Degree Course Graduate, preferably Management Course.
  • Strong English communications skills in written and verbal.
  • Lean Certified is an advantage.
  • MS Office Proficient.
  • Amenable to work on flexible work schedule.
  • Willing to work in Pasig City.

Responsibilities

  • Ownership of excellent customer experience of all Customers consistently.
  • Can be comfortable to work closely with Regional/Global account teams, and/or Program Management and Product teams on operational and commercial priorities of all clients involved in this vertical.
  • Has accountabilities for all functional deliverables across multiple customers’ products and its processes according to given standards and requirements.
  • Accountable to ensure that all products and services are delivered in line with agreed standards to our customers, while also facilitating full visibility to both internal and external stakeholders as to how we are performing.
  • Has the ability to proactively identify process gaps and be involved in working to improve productivity and service levels.
  • Can drive process efficiency, improve complaint resolution timeliness.
  • Develops, adapts and executes functional strategy to achieve key business objectives.
  • Lead, coach and uphold our People Agenda regularly, for our employees to be the best they can be for the customers and the company.

FAQs

What is the primary responsibility of the Lead Global CAST position?

The primary responsibility of the Lead Global CAST position is to oversee the successful execution and delivery for the CAST key account customers, ensuring a seamless customer experience while managing a team of 134 people.

How many years of experience are required for the Lead Global CAST role?

A minimum of 10-15 years of experience in a related position in the Logistics & Services arena is required.

What are the key competencies required for this role?

Key competencies include strong leadership ability, excellent communication skills, problem-solving skills, ability to manage ambiguity, comfort with complex situations, and a strong operational background.

Is experience in airfreight an advantage for this position?

Yes, having experience in the airfreight function or process is considered an advantage for this position.

What educational background is preferred for candidates applying for this role?

A Bachelor's Degree, preferably in a Management-related course, is preferred for candidates applying for this role.

Where is the job located?

The job is located in Pasig City.

What is the approach towards diversity and inclusion at Maersk?

Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking and welcoming applicants without regard to various protected characteristics.

Are there opportunities for professional development in this role?

Yes, the position offers opportunities to develop professional skills in a global environment, with support for expertise and learning on the job.

Will I need to manage a team as part of this role?

Yes, the Lead Global CAST will be directly responsible for managing a team of 134 individuals as part of the Customer Experience team.

What is the emphasis on customer experience in this role?

The emphasis on customer experience involves ownership of ensuring excellent customer experiences for all assigned customers and delivering products and services in line with agreed standards.

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A.P. Moller - Maersk

Transportation
Industry
10,001+
Employees

Mission & Purpose

Maersk is a global leader in integrated container logistics, providing comprehensive shipping and supply chain services. The company specialises in container shipping, port operations, and supply chain management, helping businesses around the world move goods efficiently and reliably. Maersk's ultimate mission is to simplify global trade and make it more sustainable, enabling businesses to connect with markets across the globe. Their purpose is to drive the global economy forward by offering seamless, end-to-end logistics solutions that reduce complexity, increase efficiency, and promote environmental sustainability in international trade.