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Lead Lawyer Counter Fraud

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Keoghs

1mo ago

  • Job
    Full-time
    Senior Level
  • Legal

AI generated summary

  • You need extensive non-delegated counter-fraud experience, strong leadership skills, excellent communication, IT proficiency, decision-making ability, attention to detail, and a results-driven mindset.
  • You will implement best practices, oversee case handling, track performance, ensure compliance, build client relationships, and lead team development to achieve financial and service objectives.

Requirements

  • High level of experience of handling non-delegated counter-fraud cases, with an agreed handling authority matching the requirement of the work
  • Ability to analyse trends and devise and implement strategies designed to deliver market-leading results
  • Experience of supervising others, with a strong track record of progressing supervisees
  • Positive, confident and enthusiastic
  • Excellent listening, verbal and written communication skills
  • Excellent inter-personal and client care skills and experience of building relationships with clients
  • Excellent IT skills
  • Ability to prioritise work, keep to deadlines and work under pressure
  • Ability to win the trust and confidence of others
  • Ability to make decisions
  • Ability to maintain concentration and pay attention to detail
  • Driven to achieve with a track record of achieving all objectives

Responsibilities

  • Devising and implementing best practice handling processes to ensure great client results in a commercially sound manner
  • Identifying and escalating any opportunities for strategic litigation and any cases appropriate for complex consideration and referral.
  • Working with the Team Leader and Senior Leadership team to monitor time spent on files and use coaching and training to ensure profitable practices are adopted by the team.
  • Supervision and peer review of all handlers in your team.
  • Make full use of the firm’s Case Management System in progressing files from receipt to closure.
  • Delegate appropriate work to team members and ensuring assistants have enough of the appropriate work to achieve chargeable hours and settlement targets.
  • Undertake file allocation triage ensuring file are matched with the appropriate handler based upon skills and experience, and client relationships.
  • Improve kick out rates
  • To ensure compliance with the SRA Code of Conduct 2011
  • Building and developing partnerships with clients where needed
  • Ensuring maximum customer satisfaction on all cases dealt with in your team
  • Ensuring compliance with all internal and client SLA’s
  • Ensuring accurate and timely completion of all client and internal MI
  • Improve kick out rates
  • Working with the Quality Lead and Client Relationship Manager to Investigate, establish root cause and implementing solutions for client complaints
  • Achieve both client and internal KPIs
  • Leadership, motivation, engagement and technical development of the team to ensure achievement of objectives.
  • Taking responsibility for identifying any issues which arise around wellbeing or performance and addressing those issues with support from the Team Leader.
  • As you grow and develop your team, contributing to the recruitment and probation process.
  • Achieve objectives and financial targets
  • Adhere to Keoghs Values

FAQs

What are the main responsibilities of the Lead Lawyer in Counter Fraud?

The main responsibilities include providing technical leadership to a team of NDA Litigated Fraud file handlers, ensuring best practice handling processes, supervising and peer reviewing team members, overseeing file allocation, and contributing to client satisfaction and team development.

What qualifications are required for this position?

A high level of experience handling non-delegated counter-fraud cases and experience in supervising others are required. Strong analytical, communication, and interpersonal skills are also essential.

What is the working schedule for this role?

The working schedule is 35 hours per week, Monday to Friday from 9 am to 5 pm, with a 1-hour unpaid lunch break.

Where is the primary location for this role?

The primary location for this role is the Bolton office, with the expectation of attending at least one day a week.

What benefits are offered to employees?

Benefits include 25 days holiday per year, private medical insurance, a cash plan, mental health support, death in service cover, critical illness cover, pension contributions, and various discount schemes after successfully completing probation.

Is there an opportunity for career advancement in this position?

Yes, the role involves leadership and technical development of the team, contributing to recruitment processes, and ensuring achievement of objectives, which may lead to career advancement.

How does the company support employee wellbeing?

The company offers WeCare services, which provide 24/7 online GP access, mental health support, and resources covering health, wellbeing, and financial/legal support.

What skills are essential for the Lead Lawyer position?

Essential skills include excellent communication, analytical abilities, IT skills, the ability to prioritize work, decision-making skills, attention to detail, and a track record of achieving objectives.

How is performance measured for this role?

Performance is measured through client satisfaction, achievement of financial targets, compliance with internal and client SLAs, and adherence to the SRA Code of Conduct.

Does the role involve any client interaction?

Yes, the role involves building and developing partnerships with clients, ensuring maximum customer satisfaction, and addressing any client complaints.

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Keoghs

An insurance-focused, top 50 law firm, we act decisively for leading insurers and businesses in the insurance industry

Law
Industry
1001-5000
Employees

Mission & Purpose

We are a top 40 law firm, focusing on the insurance sector, acting on behalf of leading insurers, businesses and suppliers to the insurance industry for over 50 years. In 2020, we joined Davies, the specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. Handling general insurance claims of all types, from the lowest value disputes through to the largest catastrophic losses makes us a trusted strategic partner for our clients. We minimise indemnity spend by combining technical expertise, thought leadership and technology whilst improving processes and services to deliver market-leading outcomes.