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Lead Platform Engineering

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Mastercard

1mo ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Dublin

AI generated summary

  • You need knowledge of secure file transfer protocols, data encoding, certificates, Connect:Direct, and Sterling B2B Integrator; and must follow security policies and report violations.
  • You will support file transfers, assist Level 2 operations, communicate with customers, ensure timely delivery, coordinate change requests, lead projects, and act as a subject matter expert.

Requirements

  • Knowledge of Secure File transfer protocols and data encoding.
  • Working knowledge of Certificates in support of the transfers.
  • Working knowledge of Connect:Direct. This is an IBM product.
  • Strong Knowledge of Sterling B2B Integrator.
  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Responsibilities

  • The purpose of the team is to support File Transfers with our customers
  • To Support the Operations Command Center as a Level 2 support
  • To establish connectivity for File Transfers in support of our application teams
  • Communicate with our customers on the requirements for setting up file transfers
  • To ensure timeliness of delivery of the transfers and resolve any type of issues
  • Communication with various teams and the customer on the requirements to set up File Transfers. Coordinate all activities between parties.
  • Coordinate the necessary Change Control request to support updates to the environment.
  • Act as a 2nd level support of the Operations Command Center
  • Lead projects utilizing strong technical knowledge and organizational skills.
  • Subject Matter Expert for File transfer products.

FAQs

What is the primary purpose of the Lead Platform Engineering role?

The primary purpose of the Lead Platform Engineering role is to support file transfers with our customers and assist with day-to-day support functions for these transfers, including configuration and troubleshooting.

What type of support function is expected in this role?

This role entails providing 2nd level IT support, which includes frequent communication with customers and internal support teams, resolving issues, and ensuring timely delivery of file transfers.

What kind of communication will be involved in this position?

The position requires communication with various teams and customers to gather requirements for setting up file transfers, coordinating activities, and providing updates.

What specific technical knowledge is required for this role?

The role requires knowledge of secure file transfer protocols, data encoding, and working knowledge of certificates and specific products such as Connect:Direct and Sterling B2B Integrator.

What responsibilities will I have regarding Change Control requests?

You will be responsible for coordinating necessary Change Control requests to support updates in the environment associated with file transfers.

What are the key personal attributes needed for success in this role?

Key attributes include being self-motivated, detail-oriented, and having the ability to research and resolve complex issues.

Will I be expected to lead projects?

Yes, the role involves leading projects utilizing strong technical knowledge and organizational skills.

What is Mastercard's stance on corporate security?

Mastercard expects all employees to abide by security policies and practices, ensure the confidentiality and integrity of information, report any suspected security violations, and complete mandatory security training.

What is Job ID for this position?

The Job ID for this position is R-227679.

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Mastercard

Connecting Everyone to Priceless Possibilities

Consulting
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.