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Lead Project Manager (CCaaS)- Dubai, UAE

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Sprinklr

10d ago

  • Job
    Full-time
    Senior & Expert Level
  • Business, Operations & Strategy
  • Dubai
  • Quick Apply

AI generated summary

  • You must have business fluency in Arabic and English, experience with executive clients, strong project management skills, leadership capabilities, and familiarity with Agile methods and software development.
  • You will manage a portfolio of accounts, lead project delivery, ensure client satisfaction, communicate with stakeholders, and stay updated on industry trends to craft effective solutions.

Requirements

  • Language Skills: Business fluency in Arabic and English is mandatory.
  • Client Management experience: Experience collaborating with business owners and executive-level clients, ideally within IT, SaaS, CCaaS, Social, or Software environments.
  • Project Management: Proven track record of managing multi-geo, multicultural teams and large-scale initiatives to achieve organisational goals.
  • Leadership Acumen: Strong leadership, influencing, negotiation, and mediation skills with the ability to motivate teams and resolve issues effectively.
  • Technical Aptitude: Familiarity with software development life cycles, web technologies, and Agile project management methodologies. Certification in Project Management (e.g., Prince2, PMP, SCRUM) is highly desirable.

Responsibilities

  • Portfolio Management: Oversee a dynamic portfolio comprising 5 - 7 accounts, ensuring precise control over project scope, change management, risk mitigation, and issue resolution.
  • Collaborative Leadership: Partner with consulting teams, internal leaders, and regional departments to synchronise efforts and propel project delivery forward.
  • Efficiency and Excellence: Ensure the efficacy of overall programs while meticulously managing individual projects to meet deadlines and budgetary constraints.
  • Stakeholder Engagement: Cultivate strong relationships with key client and internal stakeholders, fostering participation and securing executive buy-in for project success.
  • Solution Expertise: Deepen your understanding of Sprinklr's platform components, enabling you to craft realistic project plans and innovative solutions that meet client needs.
  • Transparent Communication: Keep all stakeholders informed with accurate project reporting and forecasting while adeptly managing risks, issues, and change requests.
  • Client Satisfaction: Exceed client expectations by delivering measurable outcomes, managing service briefs, and driving excellence across every project facet.
  • Leadership and Quality Assurance: Set the standard for your team, championing quality and excellence in all project deliverables while providing regular status updates to stakeholders.
  • Industry Insight: Stay abreast of industry trends and opportunities, leveraging this knowledge to shape client solutions effectively.

FAQs

What is the job title for this position?

The job title for this position is Lead Project Manager (CCaaS).

Where is the position located?

The position is located in Dubai, UAE.

What company is offering this position?

The position is offered by Sprinklr, a leading enterprise software company.

What are the primary responsibilities of this role?

The primary responsibilities include portfolio management, collaborative leadership, ensuring efficiency and excellence, stakeholder engagement, solution expertise, transparent communication, client satisfaction, leadership and quality assurance, and staying updated with industry insight.

What qualifications are required for this position?

The qualifications required include business fluency in Arabic and English, client management experience, project management experience, strong leadership skills, technical aptitude, and familiarity with project management methodologies.

Is there a certification requirement for this position?

Yes, certification in Project Management (e.g., Prince2, PMP, SCRUM) is highly desirable.

What is the company’s commitment toward employee wellbeing?

Sprinklr is committed to creating a culture where employees feel they belong, are happier, and their contributions matter. They offer comprehensive health plans, well-being programs, and financial protection.

Does Sprinklr support continuous learning opportunities?

Yes, Sprinklr provides continuous learning opportunities through platforms like LinkedIn Learning and more.

What is Sprinklr's approach to diversity and inclusion?

Sprinklr values and celebrates diversity, ensuring every employee feels like they belong and is respected. They are committed to being an equal-opportunity workplace.

How many accounts will the Lead Project Manager oversee?

The Lead Project Manager will oversee a dynamic portfolio comprising 5 to 7 accounts.