FAQs
What are the primary responsibilities of a Lead Sales Associate?
The primary responsibilities include selling and promoting Tommy Hilfiger merchandise, providing excellent customer service, managing cash responsibilities, ensuring merchandise is appropriately stocked, maintaining store appearance, minimizing shortages through loss prevention procedures, and executing various operational activities as assigned by store management.
What are the customer service expectations for this role?
The Lead Sales Associate is expected to generate maximum sales potential according to TH Customer Service standards, build a repeat customer base through effective data capturing, maintain strong product knowledge, and consistently provide a positive store experience while prioritizing customer needs.
How important is teamwork for the Lead Sales Associate position?
Teamwork is crucial. The Lead Sales Associate is expected to assist in the development of Sales Associates, communicate concerns to management, participate in staff meetings, and create energy around shared goals and values while maintaining respect for peers and supervisors.
What are the operational responsibilities?
Operational responsibilities include adhering to policies and procedures, observing the sales floor for loss prevention, executing opening and closing checklist duties, operating register transactions, reconciling cash media, and maintaining the store’s organization and cleanliness.
What are the physical requirements for the job?
Candidates should be able to lift a minimum of 40 pounds and stand for long periods of time, which is necessary to fulfill various tasks related to sales and merchandising.
Are there specific availability requirements for this position?
Yes, the Lead Sales Associate must be flexible to work rotating hours, including nights, weekends, and holidays, as assigned by management.
How does PVH support employees with disabilities?
PVH Canada Inc. is committed to notifying employees and the public about the availability of accommodations for applicants with disabilities and will invite them regarding its recruitment process.
What qualifications are preferred for this role?
While specific qualifications aren't detailed in the job description, a background in retail sales, strong communication skills, and experience in customer service are typically preferred for a Lead Sales Associate position.
What type of training will a Lead Sales Associate receive?
Training will likely include familiarization with TH Customer Service standards, sales techniques, operational policies and procedures, as well as product knowledge to effectively assist customers.
What does "Execute markdowns and re-merchandise" entail?
This involves managing pricing updates on products, marking down items as necessary, and rearranging merchandise displays to ensure compliance with visual presentation standards.