Logo of Huzzle

Home

Matches

Explore

Manage

Lead Sales Associate - Part-Time

image

Tommy Hilfiger

2mo ago

  • Job
    Part-time
    Expert Level
  • Hospitality & Retail
  • Mississauga

AI generated summary

  • You must excel in selling, promoting merchandise, and executing customer service standards, alongside handling cash and performing assigned operational tasks.
  • You will provide excellent customer service, maintain store visuals, manage inventory replenishment, execute register transactions, and support team development while ensuring loss prevention.

Requirements

  • The Lead Associate’s primary function is to sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards. The Lead Associate has cash responsibilities and also performs a variety of operational activities as assigned by Store Management

Responsibilities

  • OVERALL RESPONSIBILITIES:
  • Consistently provides TH Customer Service to company standard.
  • Keep merchandise filled to appropriate levels on sales floor.
  • Ensure the store is visually distinctive and appearance impeccably maintained.
  • Minimize shortages through proper loss prevention procedures.
  • Demonstrates awareness of store sales plans and results.
  • Demonstrates awareness of individual contribution to business results.
  • Follow all operational policies and procedures.
  • Manage time and prioritize tasks.
  • Demonstrate effective written and verbal communication skills.
  • Attends Take 5 meetings and participates in staff meetings, as required.
  • CUSTOMER SERVICE RESPONSIBILITIES:
  • Generate maximum sales potential in accordance with the TH Customer Service standards.
  • Builds repeat customer base through excellent data capturing and service.
  • Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers for more effective selling.
  • Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner.
  • Effectively maintains zone coverage; acknowledges every customer within the zone; treats customers with priority over assigned tasks.
  • Demonstrate effective written and verbal communication skills.
  • Manage time and prioritize tasks.
  • PERSONAL:
  • Represent the TH image through personal and professional appearance.
  • Demonstrate professional image and conduct.
  • Must be flexible to work rotating hours, as assigned by management.
  • Communicate concerns to management.
  • Assist in developing Sales Associates.
  • Maintain respect of peer group, staff and supervisor.
  • Create energy and excitement around shared goals and values and acts with integrity.
  • Support all company / management decisions.
  • Change schedules, adapt to the needs of the position, undertaking night shifts, weekends and holidays.
  • OPERATIONAL RESPONSIBILITIES:
  • Adhere to Policies and Procedures.
  • Observe sales floor and stockroom for loss prevention and advises management of any unusual internal or external activity.
  • Execute Opening and Closing checklist duties as directed by store management to ensure store is always ready for business.
  • Operate all register transactions including that of management (refunds, exchanges, associate sales, post voids, store credits, sale sends, gift cards, cash pulls)
  • Authorized to reconcile all media when requested: Count in register tills, count down register tills, safe cash fund secondary verification, audit registers between cashiers.
  • Able to lift a minimum of 40 pounds and able to stand for long periods of time.
  • MERCHANDISING & VISUAL RESPONSIBILITIES:
  • Ensure consistent and accurate replenishment of product onto the sales floor.
  • Comply with visual presentation standards.
  • Execute markdowns and re-merchandise, as needed.
  • Maintain store organization fixtures/hardware/general cleanliness.

FAQs

What are the primary responsibilities of a Lead Sales Associate?

The primary responsibilities include selling and promoting Tommy Hilfiger merchandise, providing excellent customer service, managing cash responsibilities, ensuring merchandise is appropriately stocked, maintaining store appearance, minimizing shortages through loss prevention procedures, and executing various operational activities as assigned by store management.

What are the customer service expectations for this role?

The Lead Sales Associate is expected to generate maximum sales potential according to TH Customer Service standards, build a repeat customer base through effective data capturing, maintain strong product knowledge, and consistently provide a positive store experience while prioritizing customer needs.

How important is teamwork for the Lead Sales Associate position?

Teamwork is crucial. The Lead Sales Associate is expected to assist in the development of Sales Associates, communicate concerns to management, participate in staff meetings, and create energy around shared goals and values while maintaining respect for peers and supervisors.

What are the operational responsibilities?

Operational responsibilities include adhering to policies and procedures, observing the sales floor for loss prevention, executing opening and closing checklist duties, operating register transactions, reconciling cash media, and maintaining the store’s organization and cleanliness.

What are the physical requirements for the job?

Candidates should be able to lift a minimum of 40 pounds and stand for long periods of time, which is necessary to fulfill various tasks related to sales and merchandising.

Are there specific availability requirements for this position?

Yes, the Lead Sales Associate must be flexible to work rotating hours, including nights, weekends, and holidays, as assigned by management.

How does PVH support employees with disabilities?

PVH Canada Inc. is committed to notifying employees and the public about the availability of accommodations for applicants with disabilities and will invite them regarding its recruitment process.

What qualifications are preferred for this role?

While specific qualifications aren't detailed in the job description, a background in retail sales, strong communication skills, and experience in customer service are typically preferred for a Lead Sales Associate position.

What type of training will a Lead Sales Associate receive?

Training will likely include familiarization with TH Customer Service standards, sales techniques, operational policies and procedures, as well as product knowledge to effectively assist customers.

What does "Execute markdowns and re-merchandise" entail?

This involves managing pricing updates on products, marking down items as necessary, and rearranging merchandise displays to ensure compliance with visual presentation standards.

Tommy Hilfiger

We are Dreamers. We are Doers. We are Make-it-Happeners.

Fashion & Arts
Industry
10,001+
Employees
1985
Founded Year

Mission & Purpose

TOMMY HILFIGER is one of the world’s leading designer lifestyle brands creating a platform that inspires the modern American spirit, while committing to wasting nothing and welcoming all. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide under the TOMMY HILFIGER and TOMMY JEANS brands, with a breadth of collections including HILFIGER COLLECTION, TOMMY HILFIGER TAILORED, men’s, women’s and kids’ sportswear, denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Founder Tommy Hilfiger remains the company’s Principal Designer and provides leadership and direction for the design process. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, is a global apparel and retail company with more than 16,000 associates worldwide. With the support of strong global consumer recognition, Tommy Hilfiger has built an extensive distribution network in over 100 countries and more than 2,000 retail stores throughout North America, Europe, Latin America and the Asia Pacific region. Global retail sales of the TOMMY HILFIGER brand were US $9.2 billion in 2019.