Logo of Huzzle

Home

Matches

Explore

Manage

Find 51,000+ jobs, internships & events from 6,000+ top companies on Huzzle using AI

Lead Service Designer

image

Co-op

8d ago

  • Job
    Full-time
    Senior Level
  • Design
    Product
  • Manchester

AI generated summary

  • You need experience in agile service design, mentoring designers, using measurement frameworks, and analyzing user behavior, plus strong communication and relationship-building skills.
  • You will improve customer services, design and test service journeys, prioritize accessibility, collaborate with teams, and foster a community of practice for knowledge sharing.

Requirements

  • Experience working as a Service Designer within an agile, multi-disciplinary environment
  • Experience of mentoring and coaching other Designers and supporting their development
  • Experience using measurement frameworks
  • Strong knowledge of service design methods
  • The ability to use research to analyse user behaviour and motivations
  • Excellent communication and collaboration skills, with the ability to share technical information with non-technical audiences
  • Excellent relationship-building skills, with the ability to influence and challenge people inclusively

Responsibilities

  • Lead the strategic and ongoing improvement of services used by our customers and members
  • Research, design, and test end-to-end services
  • Create service journey and process maps
  • Champion a data-informed approach to service design by collaborating across teams to identify and prioritise appropriate metrics, ensuring services deliver measurable value
  • Make accessibility considerations a priority in your service design decision-making
  • Collaborate with Delivery and Engineering colleagues and look for ways to continuously improve our ways of working
  • Help to establish a service design community of practice that meets regularly to share knowledge and experience

FAQs

What is the job title for this position?

The job title is Lead Service Designer.

What is the salary range for this role?

The salary for this role is up to £60,000 plus great benefits.

Is this position temporary or permanent?

This position is a 12-month fixed-term contract or secondment for parental cover.

Where is the job located?

The job is located in Manchester city centre with a hybrid working arrangement.

What are the primary responsibilities of the Lead Service Designer?

Responsibilities include leading service design, researching and testing services, creating service journey maps, and collaborating with Delivery and Engineering teams.

What qualifications or experience are needed for this role?

The role requires experience as a Service Designer in an agile environment, mentoring capability, knowledge of service design methods, and strong communication and relationship-building skills.

Is there an opportunity for flexible working arrangements?

Yes, the company is open to applications from people who may require flexible working arrangements, which can be discussed during the interview process.

What benefits are offered with this position?

Benefits include private healthcare, an annual bonus, 28 days holiday plus bank holidays, a pension with up to 10% employer contributions, access to a subsidised onsite gym, coaching and training for career development, and a money management app called Wagestream.

Does Co-op have a commitment to diversity and inclusion?

Yes, Co-op is actively building diverse teams and welcomes applications from everyone, with specific provisions for candidates with disabilities through the Disability Confident scheme.

Will reasonable adjustments be made during the recruitment process?

Yes, Co-op can make reasonable adjustments to the recruitment process according to individual needs.

image

Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.