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Lead Voice User Interface Designer

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Spectrum

1mo ago

  • Job
    Full-time
    Senior Level
  • Design
  • Charlotte

AI generated summary

  • You should have expertise in voice UI design, strong user experience skills, proficiency in relevant design tools, and a track record of developing intuitive voice interactions.
  • You will design voice user interfaces, collaborate with teams, conduct user research, create prototypes, and ensure optimal user experiences across voice applications.

Requirements

  • Required Qualifications:
  • Experience: Business analysis: 7 years or more; Telecommunications and/or experience with technology/software products: 7 years or more
  • Education: Bachelor’s degree in Business Administration or related field or equivalent experience
  • Technical skills: VUI design applications (i.e., Voiceflow, Speechly, etc) or UI design applications (i.e., Figma, Sketch, etc.)
  • Abilities: Communicate effectively orally and in writing; manage multiple projects simultaneously; knowledge of process and project management; make decisions and solve problems while working under pressure; partner with internal and external stakeholders, including vendor relationships
  • Work Environment: In-office 4:1 Hybrid, travel as required;
  • Preferred Qualifications:
  • Experience: Product management or user experience design
  • Skills: Voiceflow

Responsibilities

  • Strategizing with product owners to design and deliver AI driven conversational IVR flows in support of new and existing interactions.
  • Conceptualizing an ideal customer experience and conveying that vision using storyboards, wireframes, and prototyping tools.
  • Having a deep understanding of recommended technologies and self-service systems to ensure the customer experience is convenient and easy to use
  • Collaborating with product and business teams to inform intuitive and engaging customer experiences
  • Advocating for the customer through human-centered research methodologies
  • Creating new guidelines, best practices, and building a stronger foundation of conversational design principles
  • Ensuring and overseeing the complete analysis and understanding of interdependencies and risks that could impact or be impacted by the delivery of new products and services
  • On a given day you’ll work in a dynamic office environment leading and driving enhancements, new features, and channels to evolve the customer experience across all touch points. You’ll thrive in this position if you have an analytical approach to problem solving, think independently, and work collaboratively.

FAQs

What does a Lead Voice User Interface Designer do at Spectrum?

A Lead Voice User Interface Designer manages customer experience requirements, process design, system changes, testing, analysis, and reporting. They also evaluate emerging technologies to drive best-in-class digital self-service.

What qualifications are required for this position?

The required qualifications include 7 or more years of experience in business analysis and telecommunications or technology/software products, a Bachelor’s degree in Business Administration or a related field, proficiency in VUI design applications (e.g., Voiceflow, Speechly) or UI design applications (e.g., Figma, Sketch), and strong communication and project management skills.

What preferred qualifications should candidates possess?

Preferred qualifications include experience in product management or user experience design, with specific skills in Voiceflow being highlighted.

What responsibilities will I have in this role?

Responsibilities include strategizing with product owners to design AI-driven conversational IVR flows, conceptualizing customer experiences through storyboards and prototypes, advocating for the customer through research methodologies, and creating guidelines and best practices for conversational design.

What is the working environment like?

The work environment is a dynamic office setting with a 4:1 hybrid model, meaning employees work in the office 4 days a week and can work remotely one day a week. Travel may be required as needed.

What opportunities for growth does Spectrum provide?

Spectrum offers dynamic growth opportunities as employees can move up or around the company, invest in continuous learning with paid training and coaching, and engage in a supportive team culture that fosters networking and professional development.

How does Spectrum approach inclusion and diversity in the workplace?

Spectrum is committed to growing a workforce that reflects the communities they serve and provides equal opportunities for employment and advancement, promoting an inclusive culture that values diversity.

How can I apply for this position?

Interested candidates can apply directly through Spectrum's job portal, or connect a friend to this opportunity, and sign up for job alerts for future openings.

What kind of projects will I be working on?

You will work on enhancing, developing new features, and evolving customer experiences across all touch points using conversational interfaces and automated self-service tools.

What is the company's mission regarding customer service?

Spectrum aims to create exceptional services and experiences for its customers by providing self-service tools that automate and enhance the customer service experience.

Spectrum

Telecommunications
Industry
10,001+
Employees

Mission & Purpose

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals.