FAQs
What does a Lead Voice User Interface Designer do at Spectrum?
A Lead Voice User Interface Designer manages customer experience requirements, process design, system changes, testing, analysis, and reporting. They also evaluate emerging technologies to drive best-in-class digital self-service.
What qualifications are required for this position?
The required qualifications include 7 or more years of experience in business analysis and telecommunications or technology/software products, a Bachelor’s degree in Business Administration or a related field, proficiency in VUI design applications (e.g., Voiceflow, Speechly) or UI design applications (e.g., Figma, Sketch), and strong communication and project management skills.
What preferred qualifications should candidates possess?
Preferred qualifications include experience in product management or user experience design, with specific skills in Voiceflow being highlighted.
What responsibilities will I have in this role?
Responsibilities include strategizing with product owners to design AI-driven conversational IVR flows, conceptualizing customer experiences through storyboards and prototypes, advocating for the customer through research methodologies, and creating guidelines and best practices for conversational design.
What is the working environment like?
The work environment is a dynamic office setting with a 4:1 hybrid model, meaning employees work in the office 4 days a week and can work remotely one day a week. Travel may be required as needed.
What opportunities for growth does Spectrum provide?
Spectrum offers dynamic growth opportunities as employees can move up or around the company, invest in continuous learning with paid training and coaching, and engage in a supportive team culture that fosters networking and professional development.
How does Spectrum approach inclusion and diversity in the workplace?
Spectrum is committed to growing a workforce that reflects the communities they serve and provides equal opportunities for employment and advancement, promoting an inclusive culture that values diversity.
How can I apply for this position?
Interested candidates can apply directly through Spectrum's job portal, or connect a friend to this opportunity, and sign up for job alerts for future openings.
What kind of projects will I be working on?
You will work on enhancing, developing new features, and evolving customer experiences across all touch points using conversational interfaces and automated self-service tools.
What is the company's mission regarding customer service?
Spectrum aims to create exceptional services and experiences for its customers by providing self-service tools that automate and enhance the customer service experience.