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Leasing Associate

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Greystar

2d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Real Estate & Property
  • Melbourne

AI generated summary

  • You need a valid driver’s license, property management software proficiency, H&S knowledge, strong communication skills, sales experience, organization, and customer-oriented relationship-building abilities.
  • You will engage customers, manage leasing processes, inspect apartments, promote resident satisfaction, execute lease renewals, maintain marketing channels, and ensure compliance with regulations.

Requirements

  • Good level of general education and a valid driver’s license.
  • Proficiency in using property management software.
  • A knowledge and understanding of Australia Health and Safety policies preferably with some form of recognised training.
  • Able to obtain a favourable National Criminal History Check and Working with Children Check.
  • Excellent interpersonal and written communication skills, capable of effectively presenting to diverse audiences and managing team interactions.
  • Proven track record in driving sales performance and managing operations in the property sector.
  • Strong team player who can work autonomously, adaptable to fast-paced and changing environments.
  • Highly organized with the ability to multitask and prioritize.
  • Cultural awareness and the ability to tailor communication and negotiation skills.
  • Enthusiasm for delivering exceptional stakeholder experiences and continuously improving knowledge.
  • Customer-oriented skills for building and managing relationships, achieving sales targets, and meeting key performance indicators.

Responsibilities

  • Role Model & Core Values: Demonstrate the company's core values at all times, serving as a role model for colleagues and residents.
  • Marketing & Brand Ambassador: Implement marketing campaigns using various advertising channels, act as a brand ambassador, and maintain brand awareness.
  • Customer Engagement: Respond to daily inquiries via calls, emails, social media, and other platforms, and create engaging messages using CRM and EDM tools.
  • Leasing Process Management: Oversee the leasing process, including generating traffic, qualifying prospects, conducting tours, processing applications, and preparing leases.
  • Property Management Software: Utilize Yardi software to track apartment availability, record leasing activities, manage resident data, and generate reports.
  • Marketing Channel Maintenance: Maintain SEO, social media, ILS, and other digital marketing platforms, ensuring up-to-date information and meeting KPIs for reputation scores.
  • Apartment Readiness: Inspect apartments before move-in, ensure they are in move-in ready condition, and coordinate with the maintenance team for any necessary repairs.
  • Lease Renewals: Execute the lease renewal program by preparing renewal offers, meeting with residents, and ensuring timely document implementation.
  • Resident Satisfaction: Promote resident satisfaction by responding promptly to questions and complaints, assisting with maintenance requests, and actively engaging with residents to improve service delivery.
  • Compliance & Reporting: Ensure compliance with company policies and housing regulations, complete various administrative tasks, and participate in off-site events and a rotating weekend roster.

FAQs

What are the primary responsibilities of a Leasing Associate at Greystar?

The Leasing Associate is responsible for coordinating leasing and marketing activities to achieve revenue and occupancy goals, engaging with residents, overseeing the leasing process, maintaining property management software, ensuring apartments are move-in ready, and promoting resident satisfaction.

Is prior experience in property management required for this role?

While prior experience in property management is beneficial, it is not explicitly required as training will be provided.

What software will I need to use as a Leasing Associate?

You will utilize Yardi software to track apartment availability, record leasing activities, manage resident data, and generate reports.

What qualifications do I need to apply for this position?

A good level of general education and a valid driver’s license are required, along with proficiency in property management software. Knowledge of Australia Health and Safety policies and the ability to obtain a National Criminal History Check and Working with Children Check are also necessary.

How important are interpersonal and communication skills for this role?

Excellent interpersonal and written communication skills are crucial, as the role involves engaging with diverse audiences and managing relationships with residents.

Does Greystar provide opportunities for professional development?

Yes, Greystar prioritizes professional development and offers a supportive work environment that values collaboration and individual growth.

Are there opportunities for flexible work schedules?

Greystar offers a work environment that thrives on collaboration and support, which includes flexibility in work arrangements.

What is Greystar's stance on diversity and inclusion?

Greystar values diversity of thought, background, and experience, and is committed to being an equal opportunity employer.

What kind of marketing activities might I be involved in as a Leasing Associate?

You will implement marketing campaigns using various advertising channels and maintain brand awareness to attract potential residents.

Will I be involved in lease renewals?

Yes, the Leasing Associate will execute the lease renewal program by preparing renewal offers and meeting with residents to ensure timely document implementation.

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Greystar

A Leading, Fully-Integrated Global Real Estate Company

Real Estate
Industry
10,001+
Employees
1993
Founded Year

Mission & Purpose

Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels. This unique approach and our commitment to hiring the best professionals have resulted in record growth, making us one of the most respected and trusted global real estate companies. Because our vertically integrated business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution. Supported by a global team of 20,000+ employees, Greystar’s experienced and cross-functional executive team boasts on average over 23 years of industry experience and provides a diverse perspective throughout the investment process. Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take great pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.

Benefits

  • Professional Development: Ongoing support is available for career advancement opportunities in addition to corporate training programs

  • Healthcare: Health insurance (including company-paid opportunities) is offered, along with competitive dental and vision insurance plan options

  • Paid Time Off: Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays

  • Paid Parental Leave: Maternal and paternal paid leave is available for the birth or adoption of a child

  • Employee Assistance Program: Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you