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Leave Administration Specialist

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Lockton Companies

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    People, HR & Administration
  • Dallas

AI generated summary

  • You should have a Bachelor's Degree, 4+ years in absence management, FMLA/ADA knowledge, HR/Payroll systems experience, strong customer service skills, and legal right to work in the U.S.
  • You will process leave inquiries, maintain compliance, coach staff, manage documentation, assess FMLA claims, coordinate with vendors, update records, and support onboarding and client projects.

Requirements

  • A Bachelor’s Degree is highly desired
  • Four or more years of professional experience in absence management is preferred; Customer Service experience is preferred
  • Knowledge of FMLA, State Leave regulations and requirements and ADA is required
  • Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite
  • Must have a strong disposition toward customer service and proven aptitude for computer-based leave transaction processing
  • Legal right to work in the United States

Responsibilities

  • Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service
  • Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies
  • Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leaves
  • Provide employees/managers with information and assistance regarding potential leaves
  • Produce and track all required documentation
  • Assess, adjudicate, and track all FMLA claims and available time
  • Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves
  • Update employee records in the HR/Payroll system as appropriate
  • Escalate issues to the proper management resource as appropriate
  • Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements
  • Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management
  • Consult with clients on best practices and policy reviews for compliance
  • Support new client onboarding process
  • Assist with client projects as needed

FAQs

What is the job title for this position?

The job title is Leave Administration Specialist.

What are the primary responsibilities of the Leave Administration Specialist?

The primary responsibilities include processing incoming leaves of absence requests, maintaining compliance with leave policies, coaching employees and managers, assessing and tracking FMLA claims, and consulting with clients on best practices.

What qualifications are preferred for this role?

A Bachelor’s Degree is highly desired, along with four or more years of professional experience in absence management and knowledge of FMLA and state leave regulations.

Is prior experience in customer service necessary for this position?

Yes, customer service experience is preferred for this position.

Is this position full-time or part-time?

This position is full-time.

Where is this position located?

The position is remote, but secondary locations include Houston, San Antonio, Plano, Kansas City, Edina, New Orleans, and Baton Rouge.

What tools should the Leave Administration Specialist be familiar with?

The ideal candidate should have hands-on experience with HR/Payroll systems, email, and the Microsoft Office suite.

What is the work culture like at Lockton?

The work culture at Lockton is collaborative, caring, and focused on professional growth and community engagement.

Does Lockton provide equal employment opportunities?

Yes, Lockton is committed to providing equal opportunities and fostering an inclusive culture.

How does Lockton support employee health and wellbeing?

Lockton offers industry-leading health insurance and additional options to support overall health and wellbeing.

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Lockton Companies

Finance
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

What makes Lockton stand apart is also what makes us better: independence. Lockton's private ownership empowers its 10,750+ Associates doing business in over 140+ countries to focus solely on clients' risk and insurance needs. With expertise that reaches around the globe, Lockton delivers the deep understanding needed to accomplish remarkable results.