Logo of Huzzle

Home

Matches

Explore

Manage

Legal Recoveries Team Leader

image

Lowell Group

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Legal
    People, HR & Administration
  • Leeds
  • Quick Apply

AI generated summary

  • You need experience in team management, strong communication skills, excellent organization, problem-solving ability, and a background in contact centers is preferred.
  • You will coach colleagues, monitor performance metrics, conduct 121s, analyze data, communicate company messages, and embody Lowell Group Behaviours while guiding your team.

Requirements

  • Experience of managing and coaching high performing teams.
  • Strong verbal and written communication skills.
  • Good organisational, time management and details skills.
  • Ability to develop employees through motivation, leadership, coaching and training.
  • Ability to effectively work with a variety of people from diverse backgrounds.
  • Problem Solving and decision making
  • Ability to make, fair, consistent, and objective judgments.
  • Experience within a contact centre/regulated environment is desirable.

Responsibilities

  • Develop and coach colleagues to deliver fair customer outcomes through side-by-side coaching and training.
  • Proactively monitor and manage team and department performance against Key Performance Indicators and Service Level Agreements.
  • Conduct 121s, and actively encourage personal development.
  • Analyse and act on team statistical data outputs.
  • Champion clear communication by cascading company messages, checking for understanding and actively providing feedback to the Operations Manager.
  • Lead by example – be an advocate of the Lowell Group Behaviours, actively working within the ethos they set and encouraging your team to work to the same standard.

FAQs

What is the job title for this position?

The job title is Legal Recoveries Team Leader.

Where is the position located?

The position is located in Leeds, Thorpe Park, with hybrid working options.

What are the working hours for this role?

The working hours are 09:00-18:30 Monday to Friday and Saturday 09:00-13:00.

What are the key responsibilities of the Legal Recoveries Team Leader?

Key responsibilities include developing and coaching colleagues, monitoring team performance against KPIs, conducting 121s, analyzing team data, and leading by example.

What skills are required for this position?

Required skills include experience in managing and coaching teams, strong communication skills, good organizational abilities, problem-solving skills, and experience in a contact centre/regulated environment is desirable.

Is experience in a regulated environment necessary?

While not mandatory, experience within a contact centre or regulated environment is desirable.

What kind of development opportunities are offered?

There are opportunities for personal development, career growth, and access to self-development programs.

What benefits are included in this job offer?

Benefits include a competitive salary, discretionary annual bonus, quarterly incentive bonus, flexible benefits, free parking, 28 days holiday plus public holidays, life assurance, wellbeing support, and job security.

How does the company promote diversity and inclusion?

The company emphasizes that all individuals, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, are welcome and valued.

What is the company's mission?

The company's mission is to help customers on the path to becoming debt-free while ensuring that the process is honest, ethical, and respectful.

image

Lowell Group

Making credit work better for all

Finance
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Lowell is one of Europe’s largest credit management companies with a mission to make credit work better for all. It operates in the UK, Germany, Austria, Switzerland, Denmark, Norway, Finland, Sweden and Amsterdam. Lowell’s unparalleled combination of data analytics insight and robust risk management provides clients with expert solutions in debt purchasing, third party collections and business process outsourcing. With its ethical approach to debt management, Lowell always looks for the most appropriate, sustainable and fair outcome for each customer’s specific circumstances. Lowell was formed in 2015 following the merger of the UK and German market leaders: the Lowell Group and the GFKL Group. In 2018, Lowell completed the acquisition of the Carve-out Business from Intrum, which has market-leading positions in the Nordic region. It is backed by global private equity firm Permira and Ontario Teachers’ Pension Plan.