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Legal Services Operations Manager

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Lowell Group

3mo ago

  • Job
    Full-time
    Senior Level
  • Legal
  • Leeds
  • Quick Apply

AI generated summary

  • You must have debt recovery litigation experience, compliance knowledge within SRA/FCA, client/supplier management, strong relationship skills, and a grasp of GDPR/AML.
  • You will advise on contracts, engage with clients, manage suppliers, ensure compliance, assess risks, and provide legal guidance while collaborating with management.

Requirements

  • Demonstrable previous experience of handling debt recovery litigation and the Consumer Credit Act
  • Experience of compliance within an SRA Regulated business and/or an FCA- regulated business
  • Demonstrable experience of manging client and/or supplier contractual arrangements and on-boarding processes, including associated CDD/AML checks
  • The ability to build relationships and influence key stakeholders and peers by building strong working relationships
  • Excellent awareness of the SRA’s and/or FCA’s regulatory requirements
  • Broad understanding of GDPR and AML obligations
  • An excellent verbal and written communicator, with the ability to persuade and influence
  • Ability to grasp constantly changing complex situations quickly and respond accordingly
  • Previous experience of working with external bodies, being a key voice in the industry to play a progressive role in the administration of justice

Responsibilities

  • Advising on contractual matters and be the main point of contact for the Group Legal Team, working autonomously to deliver decisions and advice where needed.
  • Client engagement, including due diligence checks and conflicts of interests checks, and resolution of any conflicts identified.
  • Drafting and reviewing retainers with new clients and periodic reviews of retainers with existing clients, including responding to any associated client queries.
  • Attending to arrangements with new suppliers and new outsource providers and the periodic review of those arrangements, including the agreements with Lowell shared services.
  • Due diligence checks on suppliers and outsource providers.
  • Acting as general legal counsel to the firm’s management team and provide advice and assistance to clients on general legal points, as needed, such as, queries on the Consumer Credit Act and the statutory framework, jurisdictional points and regulatory issues.
  • Identify practical outcomes that eliminate or mitigate identified risks.
  • Assisting in dealing and arranging suitable PII cover and claims reporting and managing the relationship with our brokers and insurers.
  • Advising and providing guidance on possible remediation projects, undertaking any appropriate actions as necessary.
  • Identifying, assessing, and managing any risks that present to the business or that of a client.
  • Providing advice and guidance on Anti Money Laundering, reviewing processes, and suggesting any improvements where appropriate.
  • This role will work closely with the HOLP and COLP to achieve organisational demands. This role will require you to deputise in some instances.

FAQs

What is the job title for this position?

The job title is Legal Services Operations Manager.

Where is the job located?

The job is located at Thorpe Park, Leeds, with hybrid working and flexible options available.

Is this position permanent or temporary?

This position is for a Fixed Term Contract to cover Maternity Leave for 12 months.

What are the main responsibilities of the Legal Operations Manager?

The main responsibilities include providing legal advice on contractual matters, client engagement, drafting and reviewing retainers, supplier due diligence, acting as general legal counsel, identifying and managing risks, and advising on regulatory compliance.

What key experience is required for this role?

Key experience required includes handling debt recovery litigation, compliance within an SRA or FCA regulated business, managing client and supplier contractual arrangements, and understanding GDPR and AML obligations.

What skills are essential for the Legal Operations Manager?

Essential skills include excellent communication, the ability to build relationships with stakeholders, the capacity to manage complex situations quickly, and previous experience working with external bodies.

Are there opportunities for personal development in this role?

Yes, there are many opportunities for personal development and career growth within the organization.

What are the benefits offered for this position?

Benefits include a competitive salary, annual bonuses, flexible benefits, free parking, 28 days holiday plus public holidays, life assurance, wellbeing support, and a supportive workplace culture.

What is the company’s stance on diversity and inclusion?

The company values diversity and inclusion, welcoming individuals from various backgrounds, cultures, and identities to create strong, diverse teams.

Is there job security associated with this role?

Yes, the position offers job security.

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Lowell Group

Making credit work better for all

Finance
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Lowell is one of Europe’s largest credit management companies with a mission to make credit work better for all. It operates in the UK, Germany, Austria, Switzerland, Denmark, Norway, Finland, Sweden and Amsterdam. Lowell’s unparalleled combination of data analytics insight and robust risk management provides clients with expert solutions in debt purchasing, third party collections and business process outsourcing. With its ethical approach to debt management, Lowell always looks for the most appropriate, sustainable and fair outcome for each customer’s specific circumstances. Lowell was formed in 2015 following the merger of the UK and German market leaders: the Lowell Group and the GFKL Group. In 2018, Lowell completed the acquisition of the Carve-out Business from Intrum, which has market-leading positions in the Nordic region. It is backed by global private equity firm Permira and Ontario Teachers’ Pension Plan.