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Liaison Administrator

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Greater Manchester Mental Health NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • Manchester

AI generated summary

  • You need strong communication, IT, and organizational skills, the ability to prioritize workload, produce high-quality work, and work both independently and as part of a team.
  • You will provide admin support to a mental health team, handle phone inquiries, input patient data, meet tight deadlines, and maintain professionalism while prioritizing your workload.

Requirements

  • The applicant will provide admin support to the multi-disciplinary team working with a client group with mental health difficulties.
  • Good communication skills are essential.
  • You will be expected to produce work within tight schedules and to a consistently high standard.
  • You should be able to work on your own initiative in addition to team working.
  • You should have exceptional organisational skills.
  • IT skills are essential.
  • You must also be able to prioritise workload and respond to any enquiries in a professional manner.

Responsibilities

  • The applicant will provide admin support to the multi-disciplinary team working with a client group with mental health difficulties.
  • There will be some telephone contact with clients and therefore, good communication skills are essential.
  • Duties will include answering and dealing with telephone enquiries and inputting to the patient information system.
  • You will be expected to produce work within tight schedules and to a consistently high standard.
  • You should be able to work on your own initiative in addition to team working.
  • You should have exceptional organisational skills, IT skills are essential and you must also be able to prioritise workload and respond to any enquiries in a professional manner.

FAQs

What are the working hours for the Liaison Administrator position?

The working hours for this position are 22.5 hours per week, specifically over the weekend and Mondays.

What kind of support will the Liaison Administrator be providing?

The Liaison Administrator will provide comprehensive and confidential administrative support to the multi-disciplinary team working with clients facing mental health difficulties.

Is experience in mental health necessary for this role?

While experience in mental health may be beneficial, the primary requirements include strong organizational and communication skills, along with the ability to work both independently and as part of a team.

What skills are required for this position?

Essential skills include exceptional organizational abilities, strong IT skills, and good communication skills, particularly for handling telephone enquiries.

Will there be any direct contact with clients?

Yes, there will be some telephone contact with clients, making effective communication skills essential.

What are the pay enhancements for working weekends and holidays?

Pay enhancements vary by band; for example, Band 1 earns time plus 47% on Saturdays and time plus 94% on Sundays and public holidays.

How many annual leave days are offered?

The position offers 27 days of annual leave plus bank holidays, which increases to 29 days after 5 years and 33 days after 10 years of service.

Are there any benefits associated with this job?

Yes, benefits include an excellent pension, a cycle to work scheme, a salary sacrifice car scheme, a wellbeing programme, discounts through the Blue Light Card, and fuelGenie fuel cards for applicable roles.

What location is the service based in?

The position is based at Manchester Royal Infirmary.

What is the working environment like in the Mental Health Liaison Service?

The working environment is described as busy and friendly, within a supportive team dedicated to improving care for service users.

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Greater Manchester Mental Health NHS Foundation Trust

We provide life-changing mental health and substance misuse recovery services.

Science & Healthcare
Industry
1001-5000
Employees
2017
Founded Year

Mission & Purpose

Greater Manchester Mental Health NHS Foundation Trust provides mental health services across Greater Manchester. Their mission is to deliver high-quality, compassionate mental health care that enhances the quality of life for individuals and their families. They focus on supporting mental wellbeing through comprehensive, patient-centered services and innovative treatments tailored to meet the needs of their diverse community.