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Life Claim Analyst - National Remote

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UnitedHealthcare

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Dallas
    Remote

AI generated summary

  • You must have a high school diploma or GED, 2+ years in customer service and Life/Death claims, computer proficiency, a dedicated workspace, and high-speed internet access.
  • You will review and determine life claims, communicate effectively, respond to inquiries, ensure compliance with guidelines, and adjudicate an average of 50 claims weekly.

Requirements

  • High School Diploma / GED OR equivalent work experience
  • Must be 18 years of age OR older
  • 2+ years of experience with analyzing and problem - solving issues in a customer service setting
  • 2+ years of experience with providing customer service to policyholders, employers, internal and external customers
  • 2+ years of previous or current experience with processing Life/Death claims
  • Proficiency with computer and Windows personal computer applications, which includes the ability to navigate and learn new and complex computer system applications
  • Ability to work our normal business hours of 8:00 AM - 5:00 PM EST (Eastern Standard Time zone)
  • OnBase claims processing system experience
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Responsibilities

  • Review and render determinations on Life claims
  • Initiate and maintain appropriate level of communication within ERISA standards through the claim review and investigation process
  • Respond to all inquiries generated relative to Life claims within established service timeframe
  • Provide accurate claim decisions in accordance with Policy, State and Federal guidelines
  • Adjudicate Life claims with current average volumes of 50 claims weekly

FAQs

Do we support remote work?

Yes, this position allows for full remote work from anywhere within the U.S.

What are the working hours for this job?

The normal business hours are from 8:00 AM to 5:00 PM EST, Monday to Friday.

Is training provided for this position?

Yes, we offer 2 to 3 months of paid training conducted virtually from your home.

What qualifications are required for this role?

A high school diploma or GED, 2+ years of experience in customer service and processing Life/Death claims, and proficiency with computer applications are required.

Is experience with OnBase claims processing system preferred?

Yes, experience with the OnBase claims processing system is preferred for this position.

What are the telecommuting requirements?

You must have a dedicated work area for privacy, secure company documents, and a high-speed internet connection.

What type of support will I provide in this role?

You will provide expertise in reviewing, investigating, processing, and adjudicating Life claims and authorizing appropriate payments.

Are there opportunities for development in this position?

Yes, the role offers development opportunities for other roles you may be interested in within the organization.

What values are emphasized in UnitedHealth Group's culture?

UnitedHealth Group emphasizes integrity, compassion, and building positive relationships.

Will I need to pass a drug test before employment?

Yes, candidates are required to pass a drug test prior to beginning employment.

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UnitedHealthcare

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

When it comes to your health, everything matters. That’s why UnitedHealthcare is helping people live healthier lives and making the health system work better for everyone. Our health plans are there for you in moments big and small, delivering a simple experience, affordable coverage, and supportive care. Wherever your health takes you, we're there for what matters. At UnitedHealthcare, part of the UnitedHealth Group family of businesses, we are working to create a system that is connected, aligned and more affordable for all involved; one that delivers high quality care, responsive to the needs of each person and the communities in which they live. With connections to more than 1.3 million physicians and care professionals and 6,500 hospitals and care facilities across the globe, we can collaborate in new ways to improve patient care while providing customizable and comprehensive solutions in any marketplace, anywhere.

Culture & Values

  • Integrity

    Honor commitments. Never compromise ethics.

  • Compassion

    Walk in the shoes of the people we serve and those with whom we work.

  • Relationships

    Build trust through collaboration.

  • Innovation

    Invent the future. Learn from the past

  • Performance

    Demonstrate excellence in everything we do.

Benefits

  • United Well-being

    United Well-being supports employees in their journey to better health. Resources include: Exercise and mindfulness apps. Tips and recipes for healthy cooking. Wellness coaching and financial tools. A private employee community group.

  • Health and Insurance

    Our medical plans for employees deliver better value and better outcomes. We offer: Copay plans and HSA-eligible plans. Vision and dental plans. Flexible spending accounts. Life insurance, and more.

  • Savings and Retirement

    In addition to competitive pay, we provide financial benefits to help employees manage their money. Benefits include: 401(k) Savings Plan. Employee Stock Purchase Plan. UnitedHealth Group credit union, and more.

  • Paid Time Off (PTO)

  • Paid Company Holidays

  • Parental Leave

  • Employee Assistance Program