FAQs
What is the primary responsibility of a Lobby Hostess at Sofitel Dubai The Palm?
The primary responsibility is to ensure that guests have memorable experiences at the resort, welcoming them upon arrival and bidding farewell in a traditional manner.
Is previous experience required for the Lobby Hostess position?
Yes, a minimum of 1 year experience as a Lobby Host or in a similar quality hotel is preferred.
What are the working hours for the Lobby Hostess role?
The working hours may vary based on the operational needs of the resort, and specific schedules will be discussed during the interview process.
Are foreign language skills beneficial for this position?
Yes, fluency in English is required, and knowledge of foreign languages is considered an advantage.
What qualities are important for a successful Lobby Hostess?
Important qualities include excellent communication skills, a friendly and outgoing demeanor, proactive and resourceful behavior, and strong decision-making abilities.
How do we handle guest complaints?
The Lobby Hostess is responsible for communicating guest complaints and compliments promptly to the Front Office Manager, Duty Manager, or Guest Relations Manager.
What is emphasized in terms of guest service standards?
Adherence to established levels of guest service and LQA (Luxury Quality Assurance) requirements is emphasized to ensure an excellent guest experience.
Is participation in upselling services required?
Yes, actively participating in upselling Spa, Food and Beverage outlets, and excursions is part of the role.
How does the Lobby Hostess coordinate transportation for guests?
Transportation for guests is coordinated in collaboration with the concierge desk.
What type of environment does Sofitel Dubai The Palm offer?
Sofitel Dubai The Palm offers a luxurious 5-star beach resort experience inspired by the rich culture of the South Pacific, providing a tropical and relaxing sanctuary.