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Loyalty Strategy & Proposition Senior Manager

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John Lewis & Partners

2mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Marketing
    Product
  • London

AI generated summary

  • You should have loyalty expertise, experience in developing propositions, strong customer strategy skills, commercial acumen, project management ability, tech collaboration, and industry experience.
  • You will lead proposition development, manage projects, collaborate across teams, optimize customer experiences, and ensure operational excellence in a fast-paced transformation environment.

Requirements

  • A loyalty SME, with significant experience working within loyalty
  • Significant experience in developing and innovating brand or retail propositions.
  • Strong technical skills in customer strategy and proposition
  • Highly commercial and confident working with business cases and benefit tracking and delivery
  • Experience working with complex projects and managing multiple stakeholders
  • Strong experience working with Technology teams
  • High level of technical skills around loyalty capability and technology
  • Experience in Grocery, GM, Fashion or Beauty

Responsibilities

  • Lead proposition development and delivery plan for a number of proposition(s)
  • Delivering projects at pace, on time and on budget, in line with our loyalty transformation plans
  • You’ll be data driven with a growth mindset, constantly looking for ways to learn and innovate. You’ll be passionate about creating memorable customer experiences and experienced in delivering change at pace.
  • You will work closely with the Loyalty Strategy and Proposition Lead, loyalty teams across Waitrose, John Lewis, Pan Partnership and Product teams on the design and delivery of loyalty propositions and experiences. You will take ownership of a number of large, complex propositions within the scheme portfolio, defining the proposition and delivery plan in line with the transformation and capability programme timelines. You’ll need to lead dotted-line programme teams, collaborating with cross-functional teams in Commercial, Data, Insight, Technology, Loyalty and Comms to align on the roadmap and strategy to deliver and evolve the proposition
  • An experienced proposition thinker, you’ll be skilled at blending big customer need opportunities, brand strategy, commercial and operational drivers to create differentiated propositions. You will have a record of leading multidisciplinary teams in the creation of customer-centric, omnichannel propositions. Highly commercial, you’ll be confident in defining the cost and benefit associated with the proposition and wider loyalty scheme.
  • You will also be responsible for the ongoing run and delivery of the propositions you own, ensuring excellent delivery for customers, operational excellence (alongside the Loyalty Operations team), ongoing optimisation and delivery of related benefits and OKRs
  • This role will be working in a fast-paced, transformation environment so experience of transformation and change and an understanding of working and leading teams within this environment would be a benefit. An ability to navigate the business and engage teams to get things done will be important to your success in this role.

FAQs

What is the expected salary for the Loyalty Strategy & Proposition Senior Manager position?

The expected salary ranges from £53,000 to £70,000.

What is the contract type for this position?

There are 5 permanent positions available; 2 for Pan Partnership, 2 for Waitrose, and 1 for John Lewis.

What is the working pattern for this role?

The Partnership has adopted a blended working approach, allowing a mixture of office and home-based work, generally aiming for around 2 days a week in the office.

Where is this role located?

The role is based at the London Head Office in Pimlico for John Lewis and Pan Partnership roles, and in Bracknell for Waitrose roles.

Are travel expenses covered for this position?

No, any costs incurred for travel to the office are the responsibility of the successful candidate, and there is no travel allowance for this role.

What responsibilities does the Senior Manager have?

The Senior Manager is responsible for the development and delivery of new propositions, ongoing optimization of existing ones, and ensuring robust annual plans and strategies are in place.

What skills are essential for this position?

Essential skills include significant experience in loyalty, developing brand or retail propositions, strong technical skills in customer strategy, and experience managing complex projects with multiple stakeholders.

Is experience in the grocery, GM, fashion, or beauty sectors required?

Experience in these sectors is desirable but not required.

What benefits does the Partnership offer?

Benefits include hybrid working, 25 days of holiday, a defined contribution pension scheme, Partnership discounts at John Lewis and Waitrose, health care cover, and access to exclusive hotels.

What is the application process for this job?

The application process includes a CV upload followed by application questions, and if successful, a one-stage virtual interview will follow.

Can I apply early for this position?

Yes, it is advisable to apply early as vacancies may close early if a high volume of applications is received.

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John Lewis & Partners

Working in Partnership for a happier world. Follow us for company news and careers. #FindYourHappier #DrivenByPurpose

Retail & Consumer Goods
Industry
10,001+
Employees
1864
Founded Year

Mission & Purpose

We’re on a journey, an ongoing experiment to find happier, more trusted ways of doing business and all of our Partners have a part to play. By joining the Partnership you’ll be joining a different kind of business. One that seeks to make a difference, not just to its Partners, but to the lives of everyone. It’s this shared purpose that drives us. Guides us. And we believe that by working together, in Partnership, we can help create a place with happier people, for a happier business and a happier world. #FindYourHappier #DrivenByPurpose