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MAC - Retail Artist - Edgars, Woodlands - 28.62 Hours - Part-Time - Permanent

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The Estée Lauder Companies Inc.

30d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Johannesburg

AI generated summary

  • You need Grade 12, a Beauty Certificate or similar, retail cosmetics experience, and the ability to work retail hours.
  • You will provide exceptional customer service, perform makeup applications, drive sales, maintain stock and hygiene, participate in events, and uphold store organization and cleanliness.

Requirements

  • • Grade 12
  • • Beauty Certificate or similar
  • • Retail Cosmetics Experience
  • • Ability to work retail hours

Responsibilities

  • Achieve all Brands key performance indicators and targets through make up service offerings in store
  • Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
  • Fosters excellent working relationships on counter and with the wider business and retailer.
  • Drive transactions by proactively promoting new products and additional tasks.
  • Achieves the brand expectation for appointment and bookings.
  • Provide welcoming, personal, professional service to all customers at all times.
  • Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
  • Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
  • Assist customers with product and services selection and information.
  • Perform professional and appropriate makeup applications to achieve the look the customer desires.
  • Inform customers of available services, M.A.C consciousness programs and philosophies.
  • Obtain customer data for M.A.C addict book or other client list as required.
  • Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
  • Adhere to current “good counter practices”.
  • Give great internal customer service and develop good working relationships with colleagues.
  • Be punctual and manage time on counter effectively.
  • Keep informed about products, company information and store information.
  • Actively participate in store theme days, events and new product launches.
  • Achieve Skills Certification requirements.
  • Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
  • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
  • Communicate low on stock and out of stocks to the Retail Manager.
  • Assist in the proper rotation of stock.
  • Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
  • Maintain a clean and organized work area.
  • Maintain tester units in proper schematic order, replace products once authorized by manager.
  • Replace any broken or damaged products authorized by manager.
  • Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
  • Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
  • Assist with inventory counts.
  • Be responsible for booking demos and lessons.
  • Adhere to proper security procedures regarding handling of cash and assets.

FAQs

What are the primary responsibilities of a MAC Retail Artist?

The primary responsibilities include providing high-touch customer service, achieving key performance indicators through makeup service offerings, fostering excellent working relationships, promoting products, and managing inventory.

What qualifications are required for this position?

The qualifications required include Grade 12, a Beauty Certificate or similar, and retail cosmetics experience.

Is this position full-time or part-time?

This position is part-time, offering 28.62 hours per week.

What is the work schedule for this role?

The work schedule is variable, requiring the ability to work retail hours.

Where is this position located?

This position is located at Edgars, Woodlands in Johannesburg, South Africa.

What type of customer service is expected from a MAC Retail Artist?

A MAC Retail Artist is expected to provide welcoming, personal, and professional service, ensuring each customer feels valued and that their needs are met.

Will I receive training for this position?

Yes, you are expected to actively participate in M.A.C training sessions and partnered store mandatory training sessions.

What is the focus on inventory management in this role?

The focus includes assisting in stock replenishment, communicating low and out-of-stock items to the Retail Manager, and maintaining appropriate levels of hygiene supplies throughout the day.

Are there opportunities for promotions in this role?

Yes, achieving key performance indicators and participating in training can lead to opportunities for advancement within the company.

Is prior experience in retail required for this position?

Yes, prior retail cosmetics experience is required for this role.

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The Estée Lauder Companies Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.