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Manager, Account Management - Germany

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Netflix

19d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Berlin

AI generated summary

  • You need fluency in English and German, 7+ years in digital media sales, strong leadership skills, knowledge of sales ops, digital media sales, and familiarity with industry tools and measurement vendors.
  • You will manage Account Managers, develop sales strategies, streamline workflows, collaborate with teams, analyze data, address client concerns, and maintain relationships with key clients and agencies.

Requirements

  • Written & spoken proficiency in English & German
  • 7+ years of experience in Account Management and Sales Planning functions in the digital media industry, with a focus on video advertising
  • Strong leadership and team management skills with a proven track record of managing direct reports
  • Excellent understanding of Sales Operations and pitch-to-pay systems and workflows
  • Deep knowledge of digital media sales, including Direct IO, Programmatic Advertising and CTV
  • Excellent communication and presentation skills
  • Strong analytical and strategic thinking abilities with the ability to make data digestible for cross-functional stakeholders
  • Familiarity with industry tools and software, including ad servers, DSPs, and CRM systems
  • Deep understanding of Advertising Measurement vendors

Responsibilities

  • Lead and manage a team of Agency Account Managers responsible for pre-to-post sale campaign execution in partnership with Agency Sales Partners
  • Partner with aligned Sales Manager(s) and UK Account Management Leadership to develop and execute sales strategies and packaging to meet revenue targets and drive business growth
  • Develop, document and rollout new processes and workflows that create efficiencies for day-to-day Account Management responsibilities
  • Partner with cross-functional teams including Ad Ops, Product, Research, Ads Marketing, etc. on key projects & initiatives as we build and scale our Advertising Business
  • Provide regular updates to sales counterparts on client feedback, campaign performance, optimization recommendations, booking trends, etc.
  • Develop training and education strategies for Account Management including onboarding and ongoing learning & development
  • Work closely with FP&A on ensuring accurate revenue forecasting, reporting, upfront tracking, etc.
  • Ability to navigate client and campaign escalations and drive long-term solutions to proactively address future concerns
  • Analyze sales data to measure performance and identify areas for improvement
  • Establish and maintain relationships with key clients and media agencies

FAQs

What is the main responsibility of the Manager, Account Management?

The main responsibility is to lead a team of Account Managers who act as strategic partners to sales, overseeing pre-to-post sale campaign execution.

What qualifications are required for this role?

The ideal candidate should have 7+ years of experience in Account Management and Sales Planning functions in the digital media industry, with a focus on video advertising, and must possess written and spoken proficiency in both English and German.

What kind of experience is preferred for candidates applying for this position?

Candidates should have experience in digital media sales, including Direct IO, Programmatic Advertising, and CTV, along with strong leadership and team management skills.

Which teams will the Manager of Account Management collaborate with?

This role will partner with cross-functional teams including Sales, Ad Ops, Product, Research, and Marketing on all aspects of the campaign lifecycle.

What is the work environment like at Netflix?

Netflix promotes a collaborative and inclusive work environment that values diversity and encourages innovative thinking.

Is there a training program for new hires in Account Management?

Yes, the role includes developing training and education strategies for Account Management, including onboarding and ongoing learning and development.

Will this role require data analysis?

Yes, the role involves analyzing sales data to measure performance and identify areas for improvement.

How does the role support revenue targets?

The Manager of Account Management will partner with Sales Managers to develop and execute sales strategies and packaging aimed at meeting revenue targets and driving business growth.

What level of communication skills is expected for this role?

Excellent communication and presentation skills are required, as the role involves providing updates to sales counterparts and establishing relationships with clients and media agencies.

Is there a focus on client and campaign escalations in this role?

Yes, the role requires the ability to navigate client and campaign escalations and drive long-term solutions to proactively address future concerns.

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Entertainment & Media
Industry
10,001+
Employees
1997
Founded Year

Mission & Purpose

Netflix is a leading global streaming service that offers a vast library of movies, TV shows, and original content to subscribers. Their primary goal is to provide entertainment and storytelling that captivates and resonates with audiences worldwide, transcending borders and demographics. Netflix's fundamental objective is to be the premier destination for viewers seeking diverse and high-quality content, fostering a culture of binge-worthy narratives and pushing the boundaries of digital entertainment.