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Manager - Branch

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Wesco

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need a high school diploma, 3+ years in sales, 1-3 years managing a team, strong communication and analytical skills, and the ability to travel up to 25%. Bachelor’s degree is preferred.
  • You will drive customer service, manage sales targets, train staff, ensure safety compliance, build customer relationships, plan events, analyze inventory, and enhance branch reputation.

Requirements

  • High School Degree or Equivalent required.
  • Bachelor’s Degree - Sales, Business Administration, Engineering, or relevant field preferred.
  • Prior professional sales experience in related industry/3+ years
  • Prior experience with managing a team 1-3 years
  • Working knowledge of business and management principles in strategic planning, resource allocation and coordination of people and resources.
  • Demonstrated verbal, written, analytical, persuasion and interpersonal skills.
  • Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Ability to exercise teamwork, leadership, and flexibility.
  • Excellent time management and computer skills.
  • Ability to travel up to 25%

Responsibilities

  • Drive customer service excellence to every aspect of the branch, including showroom appearance, display of merchandise, product placement and store layout.
  • Ensure strategic goals and sales targets are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory investment.
  • Hire, train, develop, and supervise a small team of non-management employees.
  • Provide staff with feedback, coaching, and performance evaluations. Assess needs and build career paths.
  • Coordinate staffing schedules and conduct weekly staff meetings.
  • Ensure the branch complies with outlined safety policies and procedures, as well as local health regulations.
  • Network to improve the presence and reputation of the branch and the company.
  • Stay abreast of the competition and emerging technologies.
  • Identify current and future customer requirements by establishing rapport with existing and potential customers. Develop and maintains relationships with top accounts.
  • Ensure customer (in person) visits are scheduled regularly with the designated OSR.
  • Address customer concerns and ensure best possible outcome.
  • Develop strategies to expand walk in traffic and optimize profitability.
  • Analyze/monitor inventory/ stock movement.
  • Plan & organize customer events, local tradeshow needs, seminars and supplier counter days.
  • Create protocols to protect the store including theft management.

FAQs

What are the main responsibilities of the Branch Manager?

The main responsibilities include driving customer service excellence, maximizing sales and gross profit, hiring and developing staff, ensuring compliance with safety regulations, networking to improve the branch's reputation, maintaining customer relationships, and planning customer events.

What qualifications are required for this position?

A High School Degree or Equivalent is required, while a Bachelor's Degree in Sales, Business Administration, Engineering, or a relevant field is preferred. Additionally, prior professional sales experience of at least 3 years and team management experience of 1-3 years are necessary.

Is experience in a related industry important for this role?

Yes, prior professional sales experience in a related industry is preferred to ensure familiarity with industry dynamics.

What skills are essential for success in this position?

Essential skills include strong verbal, written, analytical, persuasion, and interpersonal skills, along with time management, computer skills, and the ability to lead and work in a team.

Will the Branch Manager be involved in customer service responsibilities?

Yes, the Branch Manager will be responsible for driving customer service excellence and may also perform customer service duties from time to time.

How often will the staff need to meet?

Weekly staff meetings are conducted to coordinate schedules and ensure effective communication.

Is traveling a part of this job?

Yes, the position requires the ability to travel up to 25%.

What is the importance of networking in this role?

Networking is crucial for improving the presence and reputation of the branch and the company, as well as developing relationships with existing and potential customers.

What safety regulations must the branch comply with?

The branch must comply with outlined safety policies and procedures, as well as local health regulations.

Does Wesco International provide equal employment opportunities?

Yes, Wesco International is an Equal Opportunity and Affirmative Action Employer, providing equal employment opportunities to all employees and applicants without regard to protected characteristics.

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Wesco

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

At Wesco, we believe life should run smoothly. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Harnessing 100 years of ingenuity and expertise, we increase profitability, improve productivity and mitigate risk for approximately 150,000 customers worldwide. With millions of products and locations in more than 50 countries, Wesco is your partner in progress. Our company’s greatest asset is our people. From our corporate and field offices to our distribution sites, Wesco employs over 20,000 professionals around the globe. We’re committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity, and individuality our team members contribute to the company.