FAQs
What is the main role of the Manager - CB Sales Support?
The main role is to supervise and lead a team of Acquisition members, ensuring high levels of client satisfaction and increasing the number of clients interacting with the bank.
What qualifications are required for this position?
A bachelor's degree in business administration, finance, banking, or a related major field of study is required, along with a minimum of 3 years of experience in Sales Support.
Is there a specific location for this job?
Yes, this position is based in Abu Dhabi and Al Ain.
What are the core responsibilities of this role?
Core responsibilities include data entry of loans, FSK clearance, handling operations suspense loss accounts, tracking pending documents, audit-related activities, and managing team performance among others.
How does the company view its work environment?
The company fosters an inclusive environment that values experiences, perspectives, ideas, and beliefs, encouraging collaboration and team support.
Are there any requirements for managing team performance?
Yes, the role involves monthly performance reviews for all team managers to enhance productivity and ensure responsibilities are completed.
Is there a focus on compliance within the role?
Yes, adherence to Standard Operating Procedures, Policies, Code of Conduct, and Service Standards is essential, along with initiating disciplinary actions for any noted violations.
What is the reporting structure for this position?
The Manager - CB Sales Support will report to higher management and maintain effective verified business reports for senior management.
Are there opportunities for recognition or awards in this role?
Yes, the position includes managing monthly awards and recognition programs to acknowledge team achievements.
Is training provided for new team members?
While the job description does not explicitly mention training, it implies support for team members to ensure compliance and effective performance in their responsibilities.