FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises. 

Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates. 

To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the bank’s promise to support its stakeholders’ goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.


Finance

First Abu Dhabi Bank

You need a bachelor’s degree in business, finance, or banking and at least 3 years of experience in sales support.

You will lead and supervise a team, manage client satisfaction, ensure data accuracy, handle audits, and oversee daily operations while maintaining compliance and boosting team productivity.

Sales & Business Development

People, HR & Administration

Abu Dhabi

<div>
 Company Description
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together Job Description
 Responsible for supervising and leading a team of Acquisition members and ensuring high level of client satisfaction and increase in client to the Bank.
 Core Responsibilities
 <ul>
 <li>Data Entry of PIL Conventional/ Auto Loan- Islamic and Conventional / Personal Finance</li>
 <li>FSK Clearance- Checking the hit to match 100% information from the KYC.</li>
 <li>SPOC for OPS related activities.</li>
 <li>Ops suspense loss account (reconciler and owner for the account/ balancing the debit credit)</li>
 <li>BCP/ BIA Assessment for the Unit</li>
 <li>RCSA Assessment for the Unit</li>
 <li>CAS pending documents- Tracking the pending original documents to be send to CAD for Disbursal.</li>
 <li>Mystery Shopper- Inputting Action plan for 0% score.</li>
 <li>Audit related activities- preparing/collating responses for Audit draft and recommendation.</li>
 <li>SOP’s related- revision to update GORM if required.</li>
 <li>Handling Unit Complaints.</li>
 <li>Casa Backlog for CB AD cases.</li>
 <li>SPOC of the Unit.</li>
 <li>All other related Administration tasks.</li>
 <li>Requisition of all the application and Stationeries.</li>
 <li>Chubs request/ allocation for the team.</li>
 <li>SPOC for KRI and Incident of the Unit</li>
 <li>Clear desk policy/ Spot check.</li>
 <li>Internal Memo: Attendance &amp; Punctuality/ Dress code/ etc.</li>
 <li>Monthly access review- Updating Managers to complete their DR’s access review.</li>
 <li>ITSM approval- verifying and approving all IT SR’s.</li>
 <li>Calendar update.</li>
 <li>Performance review- On monthly basis review of performance for all the Managers</li>
 <li>Weekly Video- providing update to the unit such as policies/campaign/</li>
 <li>Monthly awards and Recognition.</li>
 <li>Weekly Target Commitment</li>
 <li>Publishing Newsletters</li>
 <li>Managing Daily / Weekly &amp; Monthly MIS Reports.</li>
 <li>Maintain effective verified/ updated business reports for Senior Management.</li>
 <li>Supervises the team to increase productivity and enhance RFT.</li>
 <li>Managing the support team and ensuring that all the given responsibilities has been completed on daily basis.</li>
 <li>To exercise time management and maintain clean desk policy.</li>
 <li>Responds promptly and directly to the sales managers questions over the phone and provide End to End resolution.</li>
 <li>Adhere to the Standard Operating Procedures, Policies, Code of Conduct and Service Standards of the bank, ensure that team members do the same and initiate appropriate disciplinary action for any violations noted.</li>
 </ul> Qualifications
 QUALIFICATIONS, EXPERIENCE, SKILLS, AND COMPETENCIES
 <ul>
 <li>Bachelor’s degree in business administration, Finance, Banking, or a related major field of study</li>
 <li>Minimum 3 years of experience in Sales Support</li>
 </ul>
</div>


 Company Description
  First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together Job Description
  Responsible for supervising and leading a team of Acquisition members and ensuring high level of client satisfaction and increase in client to the Bank.
  Core Responsibilities
 
  Data Entry of PIL Conventional/ Auto Loan- Islamic and Conventional / Personal Finance
  FSK Clearance- Checking the hit to match 100% information from the KYC.
  SPOC for OPS related activities.
  Ops suspense loss account (reconciler and owner for the account/ balancing the debit credit)
  BCP/ BIA Assessment for the Unit
  RCSA Assessment for the Unit
  CAS pending documents- Tracking the pending original documents to be send to CAD for Disbursal.
  Mystery Shopper- Inputting Action plan for 0% score.
  Audit related activities- preparing/collating responses for Audit draft and recommendation.
  SOP’s related- revision to update GORM if required.
  Handling Unit Complaints.
  Casa Backlog for CB AD cases.
  SPOC of the Unit.
  All other related Administration tasks.
  Requisition of all the application and Stationeries.
  Chubs request/ allocation for the team.
  SPOC for KRI and Incident of the Unit
  Clear desk policy/ Spot check.
  Internal Memo: Attendance & Punctuality/ Dress code/ etc.
  Monthly access review- Updating Managers to complete their DR’s access review.
  ITSM approval- verifying and approving all IT SR’s.
  Calendar update.
  Performance review- On monthly basis review of performance for all the Managers
  Weekly Video- providing update to the unit such as policies/campaign/
  Monthly awards and Recognition.
  Weekly Target Commitment
  Publishing Newsletters
  Managing Daily / Weekly & Monthly MIS Reports.
  Maintain effective verified/ updated business reports for Senior Management.
  Supervises the team to increase productivity and enhance RFT.
  Managing the support team and ensuring that all the given responsibilities has been completed on daily basis.
  To exercise time management and maintain clean desk policy.
  Responds promptly and directly to the sales managers questions over the phone and provide End to End resolution.
  Adhere to the Standard Operating Procedures, Policies, Code of Conduct and Service Standards of the bank, ensure that team members do the same and initiate appropriate disciplinary action for any violations noted.
   Qualifications
  QUALIFICATIONS, EXPERIENCE, SKILLS, AND COMPETENCIES
 
  Bachelor’s degree in business administration, Finance, Banking, or a related major field of study
  Minimum 3 years of experience in Sales Support
 


Manager- CB Sales Support - Abu Dhabi & Al Ain - First Abu Dhabi Bank

Manager- CB Sales Support - Abu Dhabi & Al Ain

You need a marketing degree, 6 years of relevant experience, and leadership skills. FMCG/CPG background preferred. Strong communication, creativity, and project management abilities are essential.

You will execute marketing campaigns, manage partnerships, analyze performance, collaborate across teams, and ensure timely project delivery while adhering to corporate policies.

Marketing

Business, Operations & Strategy

<div>
 Company Description
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together. Job Description
 The Manager Marketing Business Partnerships is responsible for executing consumer focused marketing campaigns and activities across a portfolio of products to drive revenue and acquisition across new to bank and existing customers. The role reports to the VP Marketing Business Partnership CBG, Lending &amp; Islamic. This role can be based in Dubai or Abu Dhabi with travel required between emirates.
 Job specific accountabilities: 
 <ul>
 <li>Execute all activities and campaigns for the assigned area including lending products to deliver against set annual marketing objectives.</li>
 <li>Support with the delivery of marketing campaigns and activities for assigned areas</li>
 <li>Work with internal business stakeholders to deliver against requirements with quality marketing in the right channels at the right time</li>
 <li>Manage above the line and below the line marketing requirements by working with creative and media agencies on execution</li>
 <li>Work with third party partners to market co-branded products and collaborate on co-branded campaigns</li>
 <li>Maximize the activation of FAB’s sponsorship assets to drive revenue or acquisition for products</li>
 <li>Analyse customer intelligence and marketing channel effectiveness to create target audiences and deliver conversion driving assets to the right customer at the right time</li>
 <li>Track marketing performance pre, during and post launch to ensure timely identification and effective resolution of corrective actions</li>
 <li>Monitor competitive activity, industry trends and internal / external research and integrate where relevant into marketing briefs</li>
 <li>Ability to deliver on executional excellence, managing projects on time and within budgets.</li>
 <li> Specific Accountability</li>
 <li>Work collaboratively across functions including creative, digital, social, ops, research, analytics, activation and PR across all products.</li>
 <li>Functional areas covered: Lending including personal loans and finance</li>
 <li>Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.</li>
 <li>Authorized to take decisions as per the approved authorization matrix.</li>
 </ul> Qualifications
 Minimum Qualification
 <ul>
 <li>Bachelor’s degree in marketing or related discipline.</li>
 </ul>
 Minimum Experience
 <ul>
 <li>6 years relevant experience in the marketing with at least 3 years in similar positions of progressively increasing responsibilities.</li>
 </ul>
 Other required experience:
 <ul>
 <li>Experience in a marketing role working with agencies and teams.</li>
 <li>Marketing background from FMCG / CPG business preferred. Lifestyle brand experience a plus.</li>
 <li>Experience of working with global, regional and local marketing teams with experience in the region and ideally also developed markets.</li>
 <li>Outspoken creative ability and able to inspire others.</li>
 <li>Able to build and execute on creative ideas.</li>
 <li>Comfortable in understanding marketing strategies and plans.</li>
 <li>Effective at decision making.</li>
 <li>Drive for results.</li>
 <li>Able to adhere to clear marketing processes and influence other departments to align.</li>
 <li>Demonstrate a proactive, flexible and solution driven attitude and stress resilient.</li>
 <li>Proven people skills and a strong leader can influence and convince people. Team player.</li>
 <li>Good communication and project management skills.</li>
 <li>Dynamic personality, continually learn, innovative and consumer focused. Want the most out of career and life. Sense of humor and can bring a sense of fun, creativity and innovation to the workplace. Looking for out of the box thinkers.</li>
 <li>Fluent in English and ideally Arabic also.</li>
 <li>Computer literate and technology passionate.</li>
 </ul>
 Ability to travel between office locations for meetings and workshops.
 #LI-AS1
</div>


 Company Description
  First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together. Job Description
  The Manager Marketing Business Partnerships is responsible for executing consumer focused marketing campaigns and activities across a portfolio of products to drive revenue and acquisition across new to bank and existing customers. The role reports to the VP Marketing Business Partnership CBG, Lending & Islamic. This role can be based in Dubai or Abu Dhabi with travel required between emirates.
  Job specific accountabilities: 
 
  Execute all activities and campaigns for the assigned area including lending products to deliver against set annual marketing objectives.
  Support with the delivery of marketing campaigns and activities for assigned areas
  Work with internal business stakeholders to deliver against requirements with quality marketing in the right channels at the right time
  Manage above the line and below the line marketing requirements by working with creative and media agencies on execution
  Work with third party partners to market co-branded products and collaborate on co-branded campaigns
  Maximize the activation of FAB’s sponsorship assets to drive revenue or acquisition for products
  Analyse customer intelligence and marketing channel effectiveness to create target audiences and deliver conversion driving assets to the right customer at the right time
  Track marketing performance pre, during and post launch to ensure timely identification and effective resolution of corrective actions
  Monitor competitive activity, industry trends and internal / external research and integrate where relevant into marketing briefs
  Ability to deliver on executional excellence, managing projects on time and within budgets.
   Specific Accountability
  Work collaboratively across functions including creative, digital, social, ops, research, analytics, activation and PR across all products.
  Functional areas covered: Lending including personal loans and finance
  Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
  Authorized to take decisions as per the approved authorization matrix.
   Qualifications
  Minimum Qualification
 
  Bachelor’s degree in marketing or related discipline.
 
  Minimum Experience
 
  6 years relevant experience in the marketing with at least 3 years in similar positions of progressively increasing responsibilities.
 
  Other required experience:
 
  Experience in a marketing role working with agencies and teams.
  Marketing background from FMCG / CPG business preferred. Lifestyle brand experience a plus.
  Experience of working with global, regional and local marketing teams with experience in the region and ideally also developed markets.
  Outspoken creative ability and able to inspire others.
  Able to build and execute on creative ideas.
  Comfortable in understanding marketing strategies and plans.
  Effective at decision making.
  Drive for results.
  Able to adhere to clear marketing processes and influence other departments to align.
  Demonstrate a proactive, flexible and solution driven attitude and stress resilient.
  Proven people skills and a strong leader can influence and convince people. Team player.
  Good communication and project management skills.
  Dynamic personality, continually learn, innovative and consumer focused. Want the most out of career and life. Sense of humor and can bring a sense of fun, creativity and innovation to the workplace. Looking for out of the box thinkers.
  Fluent in English and ideally Arabic also.
  Computer literate and technology passionate.
 
 Ability to travel between office locations for meetings and workshops.
  #LI-AS1


Manager- CB Marketing Business Partnerships( Emiratized Role) - First Abu Dhabi Bank

Manager- CB Marketing Business Partnerships( Emiratized Role)

You need a Bachelor’s degree, 8-10 years in banking, 5 years in Regulatory Compliance, and 3-5 years in Assurance Testing related to PB Business. Certifications are preferred.

You will assist in assurance testing, compliance training, MI reporting, and project rollouts while leading the team, coaching members, and collaborating with stakeholders for effective delivery.

Government & Politics

<div>
 Company Description
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together. Job Description 
 <ul>
 <li>To assist in creating and developing a PBG Assurance Plan, and responsible to conduct assurance testing in line with the approved plan.</li>
 <li>Assisting in creating dashboard and MI to report for line manager in relation to assurance testing.</li>
 <li>Assisting to conduct Compliance training in alignment with Group Compliance and PB Compliance.</li>
 </ul>
 Assist PB Compliance with the roll out of Compliance initiatives projects.
 Job Specific Accountabilities
 PBG Assurance Testing
 <ul>
 <li>Conduct Business Assurance Testing as per agreed timelines.</li>
 <li>Ensure all relevant departmental Compliance policies, standard operating procedures, processes, and instructions are performed and adhered to in a controlled and consistent manner.</li>
 <li>Partnering with all Key Stakeholders, including Business Segments, Operations, Group Risk, Group Compliance and Internal Audit (IA)</li>
 </ul>
 Reporting
 <ul>
 <li>Assist line manager for MI reports highlighting gaps following monitoring and testing activities.</li>
 <li>Assist line manager for in preparing internal dashboard and action plan prior to Business Governance monthly team meetings.</li>
 </ul>
 Compliance Training Material:
 <ul>
 <li>Assist line manager to Identify Compliance related training requirements and carry out trainings with line manager in line with the plan across PBG business functions such as Financial Crime Training.</li>
 <li>Assist line manager with roll out of Compliance initiative projects such as Enterprise Wide Risk Assessment (EWRA).</li>
 <li> People Management: </li>
 <li>Lead &amp; manage the PBG Monitoring team by tracking against individual objectives and motivating staff to maximise performance</li>
 <li>Provide adequate guidance, coaching and necessary training for team members, and ensure ongoing performance feedback</li>
 <li>Act as a role model to direct and indirect reports to drive adherence to FAB’s values and support talent development within the team</li>
 <li>Collaborate with all Stakeholders to ensure seamless assignments delivery</li>
 <li>Conduct periodic capacity planning based on changes in business volume and evaluate resource requirements.</li>
 </ul> Qualifications
 Minimum Qualification
 <ul>
 <li>Bachelor’s Degree or Higher in Management, Banking or Finance, preferably with certification in compliance, corporate governance, risk management or internal audit.</li>
 </ul>
 Minimum Experience
 <ul>
 <li>At least 8-10 years of business experience preferably in a reputed bank.</li>
 <li>At least 5 years technical experience across various aspects of Regulatory and Financial Crime Compliance (e.g. local and International requirements, FATCA, CRS, GDPR, AML, KYC, etc.)</li>
 </ul>
 Minimum of 3-5 years of experience in Assurance Testing and EWRA relating to PB Business #LI-AS1
</div>


 Company Description
  First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together. Job Description
 
  To assist in creating and developing a PBG Assurance Plan, and responsible to conduct assurance testing in line with the approved plan.
  Assisting in creating dashboard and MI to report for line manager in relation to assurance testing.
  Assisting to conduct Compliance training in alignment with Group Compliance and PB Compliance.
 
 Assist PB Compliance with the roll out of Compliance initiatives projects.
  Job Specific Accountabilities
  PBG Assurance Testing
 
  Conduct Business Assurance Testing as per agreed timelines.
  Ensure all relevant departmental Compliance policies, standard operating procedures, processes, and instructions are performed and adhered to in a controlled and consistent manner.
  Partnering with all Key Stakeholders, including Business Segments, Operations, Group Risk, Group Compliance and Internal Audit (IA)
 
  Reporting
 
  Assist line manager for MI reports highlighting gaps following monitoring and testing activities.
  Assist line manager for in preparing internal dashboard and action plan prior to Business Governance monthly team meetings.
 
  Compliance Training Material:
 
  Assist line manager to Identify Compliance related training requirements and carry out trainings with line manager in line with the plan across PBG business functions such as Financial Crime Training.
  Assist line manager with roll out of Compliance initiative projects such as Enterprise Wide Risk Assessment (EWRA).
   People Management: 
  Lead & manage the PBG Monitoring team by tracking against individual objectives and motivating staff to maximise performance
  Provide adequate guidance, coaching and necessary training for team members, and ensure ongoing performance feedback
  Act as a role model to direct and indirect reports to drive adherence to FAB’s values and support talent development within the team
  Collaborate with all Stakeholders to ensure seamless assignments delivery
  Conduct periodic capacity planning based on changes in business volume and evaluate resource requirements.
   Qualifications
  Minimum Qualification
 
  Bachelor’s Degree or Higher in Management, Banking or Finance, preferably with certification in compliance, corporate governance, risk management or internal audit.
 
  Minimum Experience
 
  At least 8-10 years of business experience preferably in a reputed bank.
  At least 5 years technical experience across various aspects of Regulatory and Financial Crime Compliance (e.g. local and International requirements, FATCA, CRS, GDPR, AML, KYC, etc.)
 
 Minimum of 3-5 years of experience in Assurance Testing and EWRA relating to PB Business #LI-AS1


AVP- Monitoring - First Abu Dhabi Bank

AVP- Monitoring

You must be an Emirati with a Family Book, hold a relevant bachelor's degree (GPA 2.5+), be proficient in English, and have completed UAE National Service if applicable.

You will gain foundational banking knowledge, specialize in a domain, receive mentoring, and prepare for international professional certifications. 

Banking & Finance

<div>
 Company Description
 Headquartered in Abu Dhabi with a strategic global footprint across 20 markets, FAB is the finance and trade gateway to the Middle East and North Africa region (MENA). With total assets of AED 1.2 trillion (USD 318 billion) as of December-end 2023, FAB is among the top 50 banks globally by market capitalisation and one of the world’s largest banking groups.
 The bank provides financial expertise to its wholesale and retail client franchise across four business units: Investment Banking, Corporate and Commercial Banking, Consumer Banking, and Global Private Banking. FAB is listed on the Abu Dhabi Securities Exchange (ADX) and rated Aa3/AA-/AA- by Moody’s, S&amp;P and Fitch, respectively, with a stable outlook. On sustainability, FAB holds an MSCI rating of ‘A’, also ranked among the top 10% of banks globally by Refinitiv’s ESG Scores and the best performer in the MENA region.
 At FAB, we provide career opportunities for enthusiastic individuals to reach their full potential. We are looking to recruit and develop individuals who have the ability and ambition to build their career with us. Job Description
 FAB is proud to introduce The Ethraa Programme, dedicated to high-potential Emirati fresh graduates. Under the sponsorship of The Central Bank of the UAE and the Emirates Institute of Finance, this comprehensive program is tailored to equip and empower the next generation of confident and specialized bankers, ready to make their mark in a dynamic financial industry.
 With a structured learning journey, international qualifications, hands-on projects, and ongoing coaching and mentoring, you will have the perfect platform to grow and make an impact in your role. The programme duration ranges from 8 to 12 months and includes 3 phases.
 Phase 1: Foundation
 <ul>
 <li>Foundation phase in banking, including general knowledge.</li>
 </ul>
 Phase 2: Specialization
 <ul>
 <li> Specialize in a chosen domain, such as Credit, Risk, Audit, Compliance, Data Science, etc.</li>
 <li>For this phase, EIF partners with world-class providers including PWC, Kaplan, Chartered Banker, UK International Certificates and more.</li>
 <li>With their technical training, candidates will also experience mentoring, and coaching support, training on mindsets and productivity skills.</li>
 </ul>
 Phase 3: International Professional Certifications
 <ul>
 <li>The candidates who progress through Phase 2 successfully, will advance to prepare for additional International Professional Certifications such as CFA, FRM, ACAMS, CIPD, CIA, ACCA, etc.</li>
 </ul> Qualifications
 Requirements:
 <ul>
 <li>Emirati with a Family Book</li>
 <li>A bachelor’s degree with a major in Accounting, Finance, Banking, Business Administration, or Computer Science.</li>
 <li>Passing/Passed your degree with a GPA 2.5+</li>
 <li>Proficiency in English</li>
 <li>Completed UAE National Service (if relevant)</li>
 </ul>
</div>


 Company Description
  Headquartered in Abu Dhabi with a strategic global footprint across 20 markets, FAB is the finance and trade gateway to the Middle East and North Africa region (MENA). With total assets of AED 1.2 trillion (USD 318 billion) as of December-end 2023, FAB is among the top 50 banks globally by market capitalisation and one of the world’s largest banking groups.
 The bank provides financial expertise to its wholesale and retail client franchise across four business units: Investment Banking, Corporate and Commercial Banking, Consumer Banking, and Global Private Banking. FAB is listed on the Abu Dhabi Securities Exchange (ADX) and rated Aa3/AA-/AA- by Moody’s, S&P and Fitch, respectively, with a stable outlook. On sustainability, FAB holds an MSCI rating of ‘A’, also ranked among the top 10% of banks globally by Refinitiv’s ESG Scores and the best performer in the MENA region.
 At FAB, we provide career opportunities for enthusiastic individuals to reach their full potential. We are looking to recruit and develop individuals who have the ability and ambition to build their career with us. Job Description
  FAB is proud to introduce The Ethraa Programme, dedicated to high-potential Emirati fresh graduates. Under the sponsorship of The Central Bank of the UAE and the Emirates Institute of Finance, this comprehensive program is tailored to equip and empower the next generation of confident and specialized bankers, ready to make their mark in a dynamic financial industry.
 With a structured learning journey, international qualifications, hands-on projects, and ongoing coaching and mentoring, you will have the perfect platform to grow and make an impact in your role. The programme duration ranges from 8 to 12 months and includes 3 phases.
  Phase 1: Foundation
 
  Foundation phase in banking, including general knowledge.
 
  Phase 2: Specialization
 
   Specialize in a chosen domain, such as Credit, Risk, Audit, Compliance, Data Science, etc.
  For this phase, EIF partners with world-class providers including PWC, Kaplan, Chartered Banker, UK International Certificates and more.
  With their technical training, candidates will also experience mentoring, and coaching support, training on mindsets and productivity skills.
 
  Phase 3: International Professional Certifications
 
  The candidates who progress through Phase 2 successfully, will advance to prepare for additional International Professional Certifications such as CFA, FRM, ACAMS, CIPD, CIA, ACCA, etc.
   Qualifications
  Requirements:
 
  Emirati with a Family Book
  A bachelor’s degree with a major in Accounting, Finance, Banking, Business Administration, or Computer Science.
  Passing/Passed your degree with a GPA 2.5+
  Proficiency in English
  Completed UAE National Service (if relevant)
 


Ethraa Graduate Development Programme - First Abu Dhabi Bank

Ethraa Graduate Development Programme

You need to be a graduate and have at least 7 years of experience in banking, including 3 years in a similar role.

You will resolve customer issues, support teams, manage transactions, handle complaints, maintain records, monitor financial flows, and ensure timely reporting, all while collaborating with cross-functional teams.

Customer Relations

<div>
 Company Description
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together. Job Description 
 <ul>
 <li>Responsible for resolving issues by liaising with Tech and Product teams.</li>
 <li>Supporting Marketing and Business Development teams</li>
 <li>Act as a general point of contact on emails, social media platform in order to answer questions, solve problems and troubleshoot for the customers.</li>
 <li>Ensure customer communication for issue solving and all relevant information’s.</li>
 <li>Responsible to validate customer details and identify based on daily cases.</li>
 <li>Ensure relevant and timely MIS &amp; needed reports available to provide daily, weekly and monthly about customer interactions</li>
 <li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li>
 <li>Maintain regular monitoring of financial transactions flow.</li>
 <li>Handle fraudulent transactions &amp; reversal requests.</li>
 <li>Managing overall customer satisfaction &amp; complain reducing</li>
 <li>Supporting other Tasks provided by FAB management for work continuous</li>
 <li>Handle service request, NPS and efficiently handle micro finance (Money on demand loan) related activities.</li>
 <li>Meet individual performance targets such as complete task on time, average handle time, and customer satisfaction ratings</li>
 <li>Maintain up-to-date knowledge of products, services, promotions, and company policies</li>
 <li>Collaborate with team members to ensure consistent service delivery</li>
 <li>Maintain accurate records: Keep detailed records of financial transactions and maintain organized filing systems.</li>
 <li>Handle negative balance and recovery process</li>
 <li>Handle sanction cases</li>
 <li>Validate the reconciliation report and pass the adjustment on daily basis.</li>
 <li>In charge for bulk file uploads</li>
 <li>Collaborate closely with cross-functional teams to ensure timely resolution.</li>
 </ul> Qualifications
 Minimum Qualification
 <ul>
 <li>Graduate in any discipline</li>
 </ul>
 Minimum Experience
 <ul>
 <li>7 years’ relevant experience in the banking sector with at least 3 years in similar positions.</li>
 </ul>
</div>


 Company Description
  First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together. Job Description
 
  Responsible for resolving issues by liaising with Tech and Product teams.
  Supporting Marketing and Business Development teams
  Act as a general point of contact on emails, social media platform in order to answer questions, solve problems and troubleshoot for the customers.
  Ensure customer communication for issue solving and all relevant information’s.
  Responsible to validate customer details and identify based on daily cases.
  Ensure relevant and timely MIS & needed reports available to provide daily, weekly and monthly about customer interactions
  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  Maintain regular monitoring of financial transactions flow.
  Handle fraudulent transactions & reversal requests.
  Managing overall customer satisfaction & complain reducing
  Supporting other Tasks provided by FAB management for work continuous
  Handle service request, NPS and efficiently handle micro finance (Money on demand loan) related activities.
  Meet individual performance targets such as complete task on time, average handle time, and customer satisfaction ratings
  Maintain up-to-date knowledge of products, services, promotions, and company policies
  Collaborate with team members to ensure consistent service delivery
  Maintain accurate records: Keep detailed records of financial transactions and maintain organized filing systems.
  Handle negative balance and recovery process
  Handle sanction cases
  Validate the reconciliation report and pass the adjustment on daily basis.
  In charge for bulk file uploads
  Collaborate closely with cross-functional teams to ensure timely resolution.
   Qualifications
  Minimum Qualification
 
  Graduate in any discipline
 
  Minimum Experience
 
  7 years’ relevant experience in the banking sector with at least 3 years in similar positions.
 


First Abu Dhabi Bank

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