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Manager, Contract Renewals

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Nexthink

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Legal
    Business, Operations & Strategy
  • Madrid
  • Quick Apply

AI generated summary

  • You need a Master's in Business/Admin, 7-10 years in SaaS contract renewals, strong contract law knowledge, excellent negotiation and project management skills, and global team leadership ability.
  • You will manage global contract renewals, ensuring compliance, efficiency, and alignment with sales teams. You'll lead negotiations, oversee processes, analyze metrics, and mentor your team.

Requirements

  • Master's degree in Business Administration, Contract Management, or a related field.
  • At least 7-10 years of experience in contract renewals in Saas environment.
  • Strong understanding of contract law, business operations, and the nuances of global contracts.
  • Excellent negotiation, communication, and interpersonal skills.
  • Strong project management skills and the ability to manage multiple priorities simultaneously.
  • Ability to work in a fast-paced environment and handle high volumes of renewals effectively.
  • Ability to lead and motivate a global team.

Responsibilities

  • Develop and implement global strategies for timely and efficient contract renewals.
  • Ensure alignment with business goals, customer satisfaction, and regulatory compliance.
  • Identify opportunities to improve contract renewal processes and enhance operational efficiency.
  • Oversee the end-to-end contract renewal process, from contract review and negotiation to final execution.
  • Coordinate with legal, sales, and other internal stakeholders to ensure that renewals are in line with company policies, pricing strategies, and client requirements.
  • Maintain comprehensive records and ensure that all contracts are updated and renewed on time.
  • Align with Sales teams on Customer health and on the best strategy to retain and grow ARR.
  • Collaborate with key internal teams, including post-sales, legal, and operations, to manage contract renewals effectively.
  • Serve as the point of contact for all issues related to contract renewals and ensure all departments are aligned and informed.
  • Act as a liaison between clients and internal teams to address any concerns during the renewal process.
  • Lead and manage negotiations for contract renewals, ensuring favorable terms for both the company and clients.
  • Resolve any disputes, renegotiate pricing or terms as necessary, and work to maintain strong client relationships.
  • Ensure that the renewal process complies with any legal or regulatory requirements specific to different regions.
  • Forecast and report on the progress of contract renewals and ensure all deadlines are met.
  • Analyze key metrics and provide regular updates to senior management on renewal performance, challenges, and opportunities for improvement.
  • Develop and maintain reports to track renewal trends and forecast future renewal activities.
  • Identify potential risks or challenges that may affect contract renewals and develop strategies to mitigate them.
  • Monitor client satisfaction during the renewal process and address any concerns to ensure retention and minimize churn.
  • Lead and manage a global team of contract renewal professionals, ensuring they are well-trained and motivated to achieve their objectives.
  • Foster a collaborative and high-performance culture within the team.
  • Provide mentorship, guidance, and performance feedback to team members.

FAQs

What is the main responsibility of the Manager, Contract Renewals?

The main responsibility of the Manager, Contract Renewals is to oversee the renewal process of contracts across multiple regions and business units, ensuring timely renewals that comply with company policies and align with business objectives.

What qualifications are required for this position?

A Master's degree in Business Administration, Contract Management, or a related field is required, along with at least 7-10 years of experience in contract renewals within a SaaS environment.

Will I be managing a team?

Yes, in this role you will lead and manage a global team of contract renewal professionals, ensuring they are well-trained and motivated to achieve their objectives.

What key skills are essential for this role?

Essential skills include strong understanding of contract law, excellent negotiation, communication, and interpersonal skills, as well as strong project management abilities.

How do we measure success in this role?

Success is measured through key performance indicators (KPIs) such as the timeliness of contract renewals, customer satisfaction and retention rates, contract compliance, and cost-effectiveness in the contract renewal process.

What are the working hours for this position?

The position offers flexible hours as part of a hybrid work model, balancing office and remote work.

Is there an opportunity for professional development?

Yes, opportunities for professional development include mentorship, guidance, and performance feedback to team members, as well as reimbursement for language classes.

Does the company offer benefits for health insurance?

Yes, the company provides private health insurance coverage and daily meal vouchers.

How does the company support employee wellness?

The company supports employee wellness through a gym subscription reimbursement and offers unlimited paid time off in addition to 23 days of holidays.

Are there any team or company events?

Yes, the company hosts regular events such as team building activities, Christmas parties, and office meetups.

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Nexthink

AI-Powered DEX Solution Delivering Unparalleled Visibility Into Issue Detection, Diagnosis, and Remediation

Technology
Industry
501-1000
Employees
2004
Founded Year

Mission & Purpose

Nexthink is a leading provider of digital employee experience (DEX) management software that helps organisations monitor, analyse, and improve the IT experiences of their employees. By offering real-time insights into IT performance and user sentiment, Nexthink enables businesses to proactively address issues, optimise IT resources, and enhance overall employee productivity and satisfaction. Their ultimate mission is to transform the workplace by ensuring that employees have a seamless and efficient digital experience. Nexthink’s purpose is to empower organisations to create a more productive and satisfying work environment by delivering the tools needed to manage and improve the digital experiences of their workforce.