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Manager-Digital Product Management

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American Express

7d ago

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
    Product

AI generated summary

  • You need 5+ years in product management, strong business and technical skills, experience in Agile, leadership ability, and a customer-first mindset. A related degree is required; advanced education preferred.
  • You will manage product EPICs, collaborate with stakeholders, define metrics, maintain the product backlog, lead user story development, and implement agile principles while tracking performance.

Requirements

  • 5+ years of Product Management experience driving product implementation in an iterative approach
  • A good balance of business acumen and technical knowledge with a proven track record of driving platform innovation with a customer-first mindset
  • Must have the ability to “connect the dots” between different requirements of different stakeholders
  • An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Agile, and SAFe principles
  • Ability to push the boundaries of existing technologies and processes
  • Strong leadership with the ability to influence others through partnerships
  • Must possess a growth mindset and creative thinking skills
  • Have intellectual curiosity and be a quick learner
  • Build empathy with customers and end users knowing that the impacts of their work can be felt across multiple entities
  • Bachelor’s Degree in related field required; advanced degree in Business or Engineering preferred
  • Strategy Formulation
  • Business Analysis
  • Business Case Development
  • Agile Practices
  • Technical acumen and knowledge

Responsibilities

  • Own EPICs/Capabilities end-to-end.
  • Collaborate with business partners and colleagues in defining strategy and roadmap
  • Enable cross-functional collaboration with stakeholders such as Risk, Compliance, Privacy, Operations, Legal etc. to define solutions.
  • Collaborate with engineering partners in defining system/component design and detailed work plans
  • Be a storyteller and clearly articulate the why, what, and how of the product or feature
  • Define and articulate business metrics and targets for initiatives and platforms and own ongoing monitoring and improvements
  • Maintain an active product backlog that closely aligns with the strategy and roadmap
  • Translate software product roadmap into minimum viable product iterations.
  • Work closely with the Technology team to develop, test and deliver the defined user stories for the platform capabilities and features and rapidly iterate new solutions through automation and demo/prototyping.
  • Own and accept all user stories or features for assigned scrum team or capabilities
  • Review/demonstrate sprint-related or general functionality with external partners and customers, including the Director of Product Management and other colleagues
  • Ensure that the appropriate tracking and reporting is in place to track performance post launch to evaluate future investment.
  • Understand and apply new trends and competitive best practices into requirements and team method of work
  • Identify opportunities to test and learn, define hypotheses, design experiments, evaluate results and recommend next steps
  • Support and implement agile principles.

FAQs

What is the role of the Manager-Digital Product Management at American Express?

The role involves providing strategic support for technology products and platforms within the Global Risk and Compliance organization, focusing on new product development, risk management initiatives, and improving end user experience.

What qualifications are required for this position?

Candidates should have 5+ years of Product Management experience, a balance of business acumen and technical knowledge, and a Bachelor’s Degree in a related field; an advanced degree in Business or Engineering is preferred.

What team will the new hire be a part of?

The new hire will be part of the Global Operational Risk & Oversight organization within the Global Risk and Compliance (GRC) team.

What are the key responsibilities of the Product Manager in this role?

Key responsibilities include owning EPICs/Capabilities, collaborating with stakeholders, maintaining an active product backlog, defining business metrics, and supporting agile principles.

Is experience with Agile methodologies necessary?

Yes, a high degree of proficiency in Agile practices, iterative development, and SAFe principles is required.

What does the company offer in terms of employee benefits?

Benefits include competitive base salaries, bonus incentives, comprehensive medical and insurance benefits, flexible working models, and career development opportunities.

Will the hired Manager-Digital Product Management have opportunities for growth?

Yes, American Express supports career development and training opportunities, allowing for personal and professional growth.

Is there an emphasis on team collaboration in this role?

Yes, cross-functional collaboration with various stakeholders such as Risk, Compliance, Operations, and Legal is a key component of the job.

What type of mindset is the company looking for in candidates?

The company seeks candidates with a growth mindset, intellectual curiosity, and the ability to push the boundaries of existing technologies and processes.

Does American Express provide support for mental health?

Yes, American Express offers free and confidential counseling support through their Healthy Minds program.

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American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.