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Manager - Digital Product Management

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American Express

1mo ago

Applications are closed

  • Job
    Full-time
    Mid Level
  • Product
  • £90K - £165K
  • Phoenix, +1

Requirements

  • 3 years of experience in digital product development / product management, with proven success delivering impactful features and products.
  • Experience in Mobile App development (preferred)
  • Self-starter with strong analytical and technical skills, excited to tackle complex problems, make tough decisions, and drive initiatives forward.
  • Excellent partnership skills with the ability to collaborate with and influence internal and external partners.
  • Passion for the user experience, with the aptitude to speak fluently with design, research, engineering, and stakeholder teams.
  • Ability to balance intuition with customer data and feedback to make informed product decisions.
  • Experience with Agile methodologies (Scrum, SAFe, Kamban) and tools (Rally/Jira).
  • Bachelor’s degree in a related field or relevant work experience.

Responsibilities

  • Define product vision and roadmap by working with leadership, key stakeholders, and partners.
  • Drive global development for experiences with millions of daily views, partnering closely with partners, stakeholders, and other channel teams.
  • Work closely with technology teams to develop, test and deliver features and services.
  • Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria.
  • Communicate the vision of personalization, its impact to marketing and other content, and the high-level business needs to leaders across the organization.
  • Lead prioritization and development efforts with scrum team.
  • Embody design-thinking in your practice, including empathy and journey mapping, and UX research.
  • Leverage data and analytics (qualitative + quantitative) to drive informed decisions, experimentation, and product strategy.
  • Understand and apply new trends and competitive best practices into product roadmap and requirements.
  • Support development of appropriate tracking and reporting to determine product performance.

FAQs

What is the primary role of the Manager - Digital Product Management at American Express?

The primary role involves driving the global development of the Mobile App Amex Offers experience, defining the roadmap and strategy for end-to-end customer experiences, and focusing on customer satisfaction, engagement, digital adoption, and revenue contribution.

What qualifications are required for this position?

The candidate should have a minimum of 3 years of experience in digital product development or management, proven success in delivering impactful features and products, and experience in mobile app development is preferred. A bachelor's degree in a related field or relevant work experience is also required.

What specific skills are necessary for the Manager - Digital Product Management role?

Necessary skills include strong analytical and technical skills, excellent partnership and collaboration abilities, a passion for user experience, and proficiency in Agile methodologies (Scrum, SAFe, Kanban). The ability to leverage data for informed product decisions is also crucial.

What kind of work environment can employees expect?

Employees can expect a flexible working model, which may include hybrid, onsite, or virtual arrangements depending on the role and business needs. This structure is designed to preserve the unique aspects of American Express' in-person culture while providing greater flexibility.

What are the key responsibilities of the role?

Key responsibilities include defining product vision and roadmap, driving global development of experiences, working closely with technology teams, translating product roadmap into detailed requirements, leading prioritization efforts, and applying design-thinking principles.

Is there an emphasis on collaboration in this role?

Yes, the role requires excellent partnership skills to collaborate effectively with internal and external partners, including product managers, engineers, designers, and analytics teams.

What is the salary range for the Manager - Digital Product Management position?

The salary range for this position is between $90,000.00 to $165,000.00 annually, plus bonus and benefits.

What kind of benefits does American Express offer for this position?

American Express offers competitive base salaries, bonus incentives, retirement savings plans with a company match, comprehensive medical and wellness benefits, flexible working models, paid parental leave, and career development training opportunities.

What is the company's stance on diversity and inclusion?

American Express is an equal opportunity employer committed to making employment decisions without regard to various protected statuses, and it emphasizes the importance of an inclusive environment where all colleagues feel seen, heard, and valued.

How does American Express support the professional and personal well-being of its employees?

The company prioritizes holistic well-being, offering various benefits such as financial coaching, wellness programs, paid parental leave, and access to counseling support.

American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.