FAQs
What is the primary purpose of the Manager, Employee Relations Advisor position at Mastercard?
The primary purpose of the Manager, Employee Relations Advisor position is to support and assist in the development and administration of Mastercard's performance management process, fostering a positive work environment through fair and consistent practices, while ensuring alignment with Mastercard values and local laws.
What role does this position play in performance management?
This position assists in the administration of the performance management process, supports employees and managers in using performance management tools, and ensures that performance evaluations are completed accurately and on time.
What type of support will the Manager, Employee Relations Advisor provide to employees and managers?
The Manager will respond to inquiries regarding performance issues, provide guidance and support, assist in resolving employee conflicts and performance-related concerns, and help prepare performance-related documentation.
What qualifications are required for this position?
A Bachelor's Degree is required, along with strong analytical skills, knowledge of applicable employee relations policies and employment laws, the ability to handle sensitive information, excellent communication and interpersonal skills, and proficiency in Microsoft Office Suite.
What are some of the key responsibilities of this role?
Key responsibilities include assisting with performance management, responding to employee and manager inquiries, participating in investigations, coordinating training for managers on best practices, and partnering with internal teams to manage employee relations issues.
What interpersonal skills are expected from the candidate?
The candidate should demonstrate patience, tact, respect, superior judgment, and the ability to effectively partner and influence across the organization.
How does the company ensure fairness and consistency in employee relations?
The Manager will leverage employee relations best practices and processes to support Mastercard's culture of decency and fairness, ensuring compliance with local laws and effective communication.
Is the work environment global and complex?
Yes, the role involves working within a global, matrixed, and complex business environment, necessitating the ability to navigate various levels and geographies effectively.
What is the salary range for the Manager, Employee Relations Advisor position?
The salary range for this position in O'Fallon, MO, is between $99,000 and $154,000 USD, depending on experience and qualifications.
What type of company culture does Mastercard promote?
Mastercard promotes a culture of inclusion that respects individual strengths, views, and experiences while believing that diversity drives better decision-making, innovation, and improved business results.
What are some benefits offered to employees?
Benefits include insurance coverage, paid leaves, a 401(k) plan with a company match, fitness reimbursement, tuition reimbursement, gender-inclusive benefits, and more, contributing to a comprehensive compensation package.