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Manager Learning Delivery

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ADP

3d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Education & Teaching
  • Salt Lake City

AI generated summary

  • You should have 5-8 years of relevant experience, 2-3 years in leadership and project management, knowledge of Agile, benefits, payroll, and strong communication skills.
  • You will design training strategies, coach teams, leverage data for improvement, build relationships, evaluate training effectiveness, and ensure effective onboarding and performance enhancement for associates.

Requirements

  • Minimum of 5-8 years of relevant work experience required.
  • 2-3 years of People Leadership (direct or indirect) and Project Management.
  • Growth mindset.
  • Knowledge of Agile Frameworks and principles.
  • Understanding of the Behavior-Driven Design Principles.
  • Knowledge of Benefits, Payroll, Leaves, and Time processes.
  • Management of planning and resource scheduling for training.
  • Strong proven leadership and management capabilities.
  • Ability to influence others to drive results.
  • Strong stakeholder presence with the ability to interact with individuals at multiple levels of an organization.
  • Experience in identifying and implementing process improvements and quality controls.
  • Client-focused and committed to providing World Class Service.
  • Excellent written and verbal communication skills.
  • Excellent listening skills/good self-awareness.
  • A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
  • Experience noted above, OR
  • Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Responsibilities

  • US & Global MyLife Advisors Service Center Training Strategy
  • The Manager, Learning Delivery reports to the VP, MyLife Advisors. The primary focus of this position is to support all global and regional teams with the training of their associates by focusing on associates' training and development to help them be successful in their role. It is expected that this person will provide a training strategy for MyLife Advisors Service Centers to help the overall financial and client goals. The goal is to deliver the maximum value in the shortest sustainable lead time while providing the highest possible quality to your internal stakeholders. The Manager, Learning Delivery is responsible for the associate's learning experience and development.
  • Coach and Develop High Performing Teams. You will lead, coach, and mentor a team of Trainers and Service Coaches responsible for delivering training to ADP associates and contractors.
  • Leverage Data to Make Strategic Decisions. You will monitor the performance and operating standards of the team. Capture and analyze a broad range of metrics to provide insights, demonstrate impact, and drive continuous improvement.
  • Build Relationships Across the ADP Family. You will build and cultivate relationships with MyLife Advisors leadership, and create partnerships with ADP Learning communities of practice, HR technology, support, and other groups/leaders.
  • Work with Global and Regional Business Owners and Agile Team Leads to assist in achieving objectives through learning and performance solutions.
  • Anticipate business unit needs and recommend learning and other interventions to enhance associate performance.
  • Design learning solutions for roles based upon audience needs and task analysis that include high-level design documentation, recommended delivery method, curriculum content, and supporting materials to ensure mastery of learning objectives.
  • Drive standardization, and instructional design process improvements considering all region's requirements.
  • Establish and analyze metrics to monitor the effectiveness and productivity of the associates and communicate status to Global & Regional Business Owners.
  • Identify needs for training intervention.
  • Creating New Content and Continuous Improvement
  • Analyze new or changed user tasks due to new product/program/process releases and upgrades.
  • Implement new courses, curriculum, and updates to existing materials.
  • Conduct development tests to ensure the design fulfills the needs of learners.
  • Work closely with Enterprise Learning to design courses and support the deployment of materials.
  • Evaluate the effectiveness of training design through the creation of assessments and evaluations that gauge the mastery of learning objectives during and after training.
  • Analyze results and make changes to address opportunities.
  • Evaluate the need for updates to course materials based on product releases, new functionality, and feedback.
  • Recommend prioritization of updates and ensure implementation.
  • Plan and implement rollout of associate training.
  • Evaluate with Enterprise Learning/Business owners the instructional soundness and content validity of courses.
  • Work with Workforce Optimization and Finance to plan and execute training plans for Annual Enrollment and Year contractor expansion.
  • New Associate Onboarding:
  • Ensure new associates are effectively on-boarded.
  • Provide input into performance improvement plans by recommending solutions to help close performance gaps.
  • Analyze results of training programs to identify areas of weakness and create plans for improvement.
  • Performs other related duties as assigned.

FAQs

What is the role of the Manager, Learning Delivery at ADP?

The Manager, Learning Delivery is responsible for leading a team that delivers learning offerings to associates and contractors through the MyLife Advisors Service Center, ensuring that these offerings support business needs through process improvements and operational efficiencies.

What kind of experience is required for this position?

A minimum of 5-8 years of relevant work experience is required, along with 2-3 years of people leadership (direct or indirect) and project management experience.

What are the primary responsibilities of the Manager, Learning Delivery?

The primary responsibilities include coaching and developing high-performing teams, leveraging data for strategic decision-making, building relationships across the ADP family, designing learning solutions based on audience needs, and ensuring new associate onboarding is effective.

Is a college degree required for this position?

A college degree is not required; what’s more important is having the skills to perform the job. Relevant experience, including military experience, is also acceptable.

What skills are considered essential for this role?

Essential skills include strong leadership and management capabilities, the ability to influence others, excellent communication and listening skills, experience with process improvements, and a client-focused approach.

How does ADP support diversity and inclusion in the workplace?

ADP is committed to an inclusive, diverse, and equitable workplace, providing equal employment opportunities regardless of any protected characteristic.

What types of learning solutions will the Manager, Learning Delivery be responsible for designing?

The manager will design learning solutions based on audience needs and task analysis, including high-level design documentation, recommended delivery methods, curriculum content, and supporting materials.

Will there be opportunities for professional development in this role?

Yes, the role involves coaching, mentoring, and supporting staff development, enhancing individual performance and team capabilities.

What tools and methodologies are used in this position related to learning delivery?

The position requires knowledge of Agile frameworks and principles, as well as Behavior-Driven Design Principles for instructional design.

How does the Manager, Learning Delivery measure the effectiveness of training programs?

The manager will evaluate training design effectiveness through assessments and evaluations that gauge the mastery of learning objectives during and after training, along with analyzing results for continuous improvement.

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ADP

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings