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Manager, People & Culture-Yacht Operations

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Four Seasons Hotels and Resorts

10d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    People, HR & Administration
  • Miami
  • Quick Apply

AI generated summary

  • You should have a BA or SHRM, 5+ years in P&C roles, luxury industry experience, leadership support skills, US work authorization, and familiarity with Workday HRIS and LMS systems.
  • You will support recruitment, onboarding, employee engagement, performance management, and benefits administration while ensuring compliance with Four Seasons standards and P&C practices.

Requirements

  • * BA or SHRM is an asset or equivalent experience.
  • * 5 years in P&C generalist discipline in complex, dispersed network, preferably in luxury cruise industry or luxury hotel environment.
  • * 5+ years of increasing responsibility, ideally as a manager or similar experience providing a broad range of generalist leadership and People & Culture support to various levels of employees including senior leadership.
  • * Must have US work authorization to work in the Miami Corporate Office.
  • * Previous experience working with Workday HRIS system and LMS systems is preferred.

Responsibilities

  • Supporting the Director P&C, Yacht Operations, the Manager will assist with the creation and implementation of the long-term People Plan for Four Seasons Yacht Operations, both for the shore-based organization and supporting the teams on the Yachts. This role will support both pre-opening activities and provide ongoing P&C support post launch.
  • The Manager will support the P&C team to provide ongoing people management support, advice and P&C operational services to Yacht Operations leaders enabling them to make informed business decisions that have People implications.
  • The Manager will support the DP&C and Four Seasons Yacht Operations leaders at various levels, to support creation and implementation of appropriate solutions in the following disciplines, setting the foundation for ongoing operational excellence – recruitment and retention of staff, performance management, training, employee engagement, employee relations, total rewards, labor relations, workers compensation and change management.
  • The Manager will collaborate with functional/department leaders to:
  • Support pre-opening recruitment initiatives and foster employee engagement through the Four Seasons culture, this includes job postings, interviewing, reference checks, offer letters, etc.
  • Support the Benefits Administration during onboarding and reconcile monthly billings.
  • Support the Payroll function for Shoreside YCT employees.
  • Support the Onboarding of shoreside and shipboard staff.
  • Partner with the DP&C and other leaders to implement the benchmark Four Seasons Standards.
  • Works harmoniously and professionally with co-workers while maintaining the confidentiality of People & Culture.
  • Support the performance & talent management strategies.
  • Ensure that our P&C Technology platform is utilized and updated with employee information for the Yachts.

FAQs

What is the primary responsibility of the Manager, People & Culture for Yacht Operations?

The primary responsibility is to assist with creating and implementing the long-term People Plan for Four Seasons Yacht Operations, supporting both pre-opening activities and ongoing P&C support post-launch.

What qualifications are required for this role?

A BA or SHRM is an asset or equivalent experience, along with 5 years of experience in a P&C generalist discipline, preferably in the luxury cruise industry or luxury hotel environment.

Is previous experience with HRIS systems required?

Previous experience working with Workday HRIS system and LMS systems is preferred.

What does the hybrid working model entail for this position?

The hybrid working model involves working in the Miami Corporate Office 3 days per week.

Will the Manager, People & Culture have to travel?

Yes, the role will approximately require 15% travel, including visits to the Toronto head office, team visits on the yachts, industry-related trade shows, the shipyard for the launch of FS Yacht, and occasional travel onboard the Yacht.

What benefits does Four Seasons offer for this position?

Four Seasons offers a competitive salary, comprehensive benefits package, excellent training and development opportunities, complimentary accommodation at other Four Seasons hotels, complimentary dry cleaning for employee uniforms, and complimentary employee meals.

Is US work authorization required for this role?

Yes, candidates must have US work authorization to work in the Miami Corporate Office.

What areas of people management will the Manager support?

The Manager will support recruitment and retention, performance management, training, employee engagement, employee relations, total rewards, labor relations, workers compensation, and change management.

How important is maintaining confidentiality in this role?

Maintaining confidentiality of People & Culture is highly important, and the Manager is expected to work harmoniously and professionally with co-workers while upholding this standard.

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Four Seasons Hotels and Resorts

Travel & Leisure
Industry
10,001+
Employees
1961
Founded Year

Mission & Purpose

Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development., Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.