Manager, Program

Royal Caribbean Group

1mo ago

Job
Full-time
Senior & Expert Level
Business, Operations & Strategy
Miami

AI generated summary

You must have a relevant bachelor's degree, 7-10 years of project management experience, strong leadership, communication skills, PMP certification, and proficiency in project management software.
You will manage complex programs, oversee project schedules, mentor team members, report progress, lead meetings, ensure compliance, and drive continuous improvement across multiple initiatives.

Requirements

Bachelor’s Degree in Marketing, Supply Chain, Construction Management, or Business Administration with 7-10 years of work experience as Project Manager or similar position
Experience managing projects with annual budgets exceeding $15M
Strong leadership skills and proven experience in leading a small team of professionals.
Solid written and verbal communication skills a must. Clear and precise communication at all levels of the organization essential.
Excellent interpersonal skills, strength in communicating in a multicultural environment with all levels of employees and management.
Strong ability to manage clients and partners.
Excellent organizational and presentation skills.
Ability to multi-task in a fast-paced environment.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Software proficiency in tools such as MS Word, Excel, PowerPoint, Visio, and Project required.
Detail oriented with excellent analytical, financial and spreadsheet modeling skills.
Energetic self-starter who can take initiative, figure things out and lead through influence rather than direct control
Leads through inquiry rather than advocacy
Up to 15% travel may be required
Product Development, Project Management, Industrial Engineering or equivalent
PMP Certified
Change Management experience in a global organization
Scheduling
Exposure to Data Visualization tools is a plus
Technically competent with various software programs, such as Microsoft Project, Microsoft Visio, Microsoft Office 365
Experience with Smartsheet platform a plus
BI Analytics & Data Visualization Experience is a plus (Tableau, Power BI).
Experience with process and industry methodologies for Project management, KPI development, Process Improvement, & Change Management
Experience at working both independently and in a team-oriented, fast paced, collaborative environment is essential.
Strong written and oral communication skills.
Strong interpersonal skills.
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Ability to clarify ambiguous situations and/or processes
Ability to multi-task in a fast-paced environment.
Detail oriented with excellent analytical, financial and spreadsheet modeling skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
Internal Candidates: Knowledge of CAR process: budget, approval, reconciliation, and reporting, AMOS, JDE, and Essbase/Smartview.
Ability to read, analyze and interpret common scientific and technical journals, business periodicals, financial reports, legal documents, and government regulations.
Ability to clearly and effectively present information to top management, public groups, and/or boards of directors.

Responsibilities

Manage a broad and complex program consisting of multiple projects of work in support of guest experiences on cruise ships and private island destinations.
Create and maintain the uber/overall program schedule collecting necessary data points from various project managers and team leads.
Be hub of knowledge for the program portfolio and be able to articulate how and when various projects/tracks will deliver.
Aid in the creation of portfolio level roadmaps that effectively summarize tracks of work, progress, and status for all levels of the organization.
Supports the growth and mentorship of Project Managers and Associate Project Managers supporting his/her portfolio.
Accountable for the day-to-day administrative and reporting details of assigned projects.
Oversees the delivery of project management methods through a team of professionals, and provides adequate leadership to effectively manage the portfolio of projects.
Utilizes project management tools and industrial engineering techniques to lead and oversee the maintenance of a portfolio of projects.
Reviews status reports prepared by project managers, modifies schedules or roadmaps as required.
Oversees the coordination of major activities (meetings, workshops, charrettes) to ensure project progresses on schedule and accurately reflects current project status through regular updates of tasks and statuses.
Tracks progress of owner supply specification, requisition and procurement. Works with Financial Department to track the owner supply budget, cost control and reporting.
Leads and organizes team in development of monthly presentations for senior executives. Oversees preparation of project reports related to fleet mod / land projects for management, client, or others.
Remains current with industry trends, especially as related to contemporary project management techniques as they impact project objectives.
Ability to establish and maintain effective working relationships with other departments to obtain information that is required.
Leads, coaches, and advises the recommended course of action to the project team, and clients in outlining milestones, establishing work plans, responsibilities, scope and tracking routines.
Utilizes and trains others on project management tools and techniques to lead and oversee the maintenance of project scope; customer and executive expectations as well as overall project focus.
Supports decisions made by the PMO Director and takes timely independent actions in pursuit of program and project priorities.
Drives a culture of innovation, simplification and continuous improvement through best practice and research.
Lead and execute initiatives by developing presentations, recommendations, and planning/managing delivery.
Spearheads the identification of operational changes required to meet project deliverables.
Champions implementation of processes created by program managers, providing reporting on compliance.
Ensures project information data (i.e. project status updates, schedule updates, cash flow forecasts) and project documentation into project management technology tools (software applications, web-based tools, job cost accounting tools).
Resolves escalated matters among the team.
Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

FAQs

What is the primary responsibility of the Program Manager position?

The primary responsibility of the Program Manager position is to oversee program management of strategic ship and land projects for Royal Caribbean International, including managing a portfolio of initiatives and reporting on their status to Senior Executive-level leadership.

What qualifications are required for this position?

A Bachelor’s Degree in Marketing, Supply Chain, Construction Management, or Business Administration, along with 7-10 years of work experience as a Project Manager or in a similar position, is required.

Is experience managing large budgets important for this role?

Yes, experience managing projects with annual budgets exceeding $15M is essential for this role.

What skills are necessary for effective communication in this position?

Strong written and verbal communication skills, excellent interpersonal skills, and the ability to communicate clearly in a multicultural environment at all organizational levels are necessary.

Is travel required for the Program Manager position?

Yes, up to 15% travel may be required for this role.

What project management methods will the Program Manager utilize?

The Program Manager will utilize project management tools and industrial engineering techniques to lead and oversee the maintenance of a portfolio of projects.

Are there opportunities for professional development in this position?

Yes, the role offers excellent career development opportunities and supports the growth and mentorship of project managers and associate project managers.

What software proficiency is required for the role?

Proficiency in software tools such as MS Word, Excel, PowerPoint, Visio, and Project is required, with additional experience in Smartsheet, Tableau, or Power BI considered a plus.

What is the expected working environment for the Program Manager role?

The expected working environment is fast-paced and collaborative, requiring the ability to work both independently and as part of a team.

What additional certifications or qualifications are preferred for this role?

Preferred qualifications include PMP certification, change management experience in a global organization, and exposure to data visualization tools.

Royal Caribbean Group

Journey with us.

Travel & Leisure

Industry

10,001+

Employees

Mission & Purpose

At Royal Caribbean Group, we deliver unforgettable vacations to guests who trust us with life’s greatest moments. We build the best ships, and even better careers, all while doing the right thing. We are passionate. We are innovative. We are unstoppable. We open the world to our employees. Your journey is our journey — chart your own course. Journey with us! Our culture:   What sets the Group apart is the multicultural environment we create with employees from over 126 countries. We cultivate a workplace where employees feel they can be themselves, are appreciated because of their differences and are empowered to become part of the fabric of the Group. We have been repeatedly recognized by the Ethisphere Institute as one of the World’s Most Ethical Companies. For us, it’s a simple three-word phrase: Make good choices. Our employees have a commitment to compliance, doing the right thing and integrity. Our brands:   Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that operates TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 60 ships traveling to more than 800 destinations worldwide. Our promise:   We deliver the best vacation experiences, responsibly. Every one of our values and actions flows from this promise. To operate the safest ships on the seas. To protect the oceans we sail. To put people and communities first in everything we do.