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Market Manager (Gurgaon)

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Gurgaon

AI generated summary

  • You need a Bachelor’s degree, 5+ years in account management, strong English skills, passion for travel, analytical and negotiation skills, and a growth mindset to thrive in a dynamic environment.
  • You will build partnerships, optimize hotel products, provide insights and advice, promote marketing opportunities, collaborate internally, coach colleagues, and travel for partner visits.

Requirements

  • Bachelor’s Degree; or related field; or equivalent related professional experience
  • 5 years+ experience in account management, partner/client success, consultative sales, or related field
  • Proficient in English language skills
  • Passionate about travel
  • Work autonomously and collaboratively with a diverse team
  • Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
  • Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by leadership team
  • Continue to follow up when facing testing situations.
  • Present ideas and directives clearly and persuasively
  • Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs.
  • Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group
  • Possess a growth mindset, consistently using feedback to improve in role/company
  • Strong negotiation skills
  • Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style
  • Drive for results

Responsibilities

  • Develop and sustain strong partnerships in a strategic territory by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)
  • Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion
  • Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs
  • Secure seasonal deals and promotions to support the brands’ merchandising and marketing efforts
  • Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of:
  • Unique market insights (partner reports, competitive data, key performance drivers)
  • In-house revenue management tools (Rev+)
  • Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers)
  • Specialized brands (e.g. Media Solutions) potential opportunities
  • Self-service tools (Expedia Partner Central)
  • Represent Expedia Group in assigned market(s) and establish relationships with key local influencers (e.g. tourism bureau/board, hotel/government association, etc.)
  • Cross collaborate with internal stakeholders to execute business initiatives
  • Work closely with a variety of internal teams to drive market strategy
  • Provide coaching to colleagues (Associate Market Managers) and peers on best practices and workflow methodologies
  • Conduct regular self-learning to improve skills and influence
  • Direct internal projects, as/when required
  • Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)
  • Guide and support Hotel Partners to deliver the best traveler experience
  • Promote self-service
  • Travel for partner visits 20-30% of the time

FAQs

What is the primary responsibility of a Market Manager at Expedia Group?

The primary responsibility of a Market Manager is to onboard, develop, and maintain a high-quality portfolio of hotel and property products for Expedia’s global customer base within their assigned territory.

What kind of experience is required for this position?

Candidates should have 5 years or more experience in account management, partner/client success, consultative sales, or a related field.

Is there an opportunity for career development?

Yes, Expedia Group provides career development resources to fuel employees' passion for travel and ensure a rewarding career journey.

What percentage of travel is expected for this role?

Market Managers are expected to travel for partner visits 20-30% of the time.

Do we celebrate diversity in the workplace?

Yes, Expedia Group fosters an open culture where differences are celebrated, ensuring everyone belongs.

What qualifications are needed for the Market Manager position?

A Bachelor’s Degree or equivalent related professional experience is required, along with proficiency in English and a passion for travel.

How does Expedia Group support its employees' well-being?

Expedia Group offers a full benefits package, including generous time-off, parental leave, and exciting travel perks.

What type of skills should a Market Manager possess?

A Market Manager should demonstrate strong analytical skills, negotiation skills, relationship-building ability, and a drive for results.

Are there any accommodation requests available for applicants with disabilities?

Yes, applicants needing assistance during the recruiting process due to a disability or other health conditions can reach out to the Recruiting Accommodations Team.

What is the work culture like at Expedia Group?

Expedia Group has been recognized for its award-winning culture, which emphasizes inclusivity and collaboration among a diverse workforce.

Powering global travel for everyone, everywhere.

Travel & Leisure
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

Expedia Group is a leading travel technology company that operates a global platform connecting travellers with a wide range of travel options. Their ultimate mission is to make the world more accessible by empowering people to explore and experience different destinations. Expedia Group's purpose is to provide seamless travel experiences and inspire travellers to discover new places. They offer a comprehensive suite of services, including online travel booking platforms, travel management solutions, and innovative tools that enhance the travel planning and booking process. With a commitment to customer satisfaction and innovation, Expedia Group continues to revolutionise the travel industry and shape the way people travel and explore the world.

Culture & Values

  • Choose Fearlessly

    Own your decisions. Make mistakes. Move on. Start again.

  • Force Simplicity

    Drive clarity and create momentum. Focus on impactful work.

  • Include Consciously

    Bring people in. Drive success for everyone. Seek out diverse ideas and experiences to improve outcomes for our travelers and our company.

  • Trust Each Other

    Challenge each other, and trust each other to deliver.

  • Go Get What's Next

    Dream of a better future, and make it a reality – for ourselves, our company, and travelers everywhere.

Benefits

  • Medical, dental, and vision

  • Parental & family caregiving leave

  • Workplace accommodations

  • Flexible spending accounts — health care FSA and/or dependent care FSA

  • International airlines travel agent network (IATAN) membership

  • Employee assistance program

  • Nudge membership providing customized financial education

  • Adoption and surrogacy assistance

  • Pet support benefits

  • Talkspace, a 24/7 online therapy service

  • Competitive paid time off programs for vacation, holidays and illness

  • Wellness & travel reimbursement