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Medical Office Admin

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Lifemark Health Group

3mo ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare
  • Toronto

AI generated summary

  • You should have invoicing knowledge, MS Office skills, stress management, strong communication, problem-solving abilities, attention to detail, and 1 year admin or 2 years collection experience. Bilingualism is a plus.
  • You will manage billing accuracy, resolve discrepancies, submit invoices, conduct collection calls, maintain records, ensure compliance, and follow up on payments while upholding patient privacy.

Requirements

  • Knowledge of invoicing procedures and collection techniques.
  • Working knowledge of MS Office such as Word, Excel, Outlook and SharePoint.
  • Comfortable working with targets.
  • Ability to manage stress.
  • Excellent communication skills (written and oral).
  • Strong negotiation, problem-solving and analytical skills.
  • Ability to work independently and to adapt to a fast-changing environment.
  • Attention to detail with an eye for accuracy.
  • Respect for customers’ privacy and treating them with empathy.
  • Employment conditional on obtaining Federal Level Security Clearance Reliability Status.
  • Bilingualism (French/English) is considered a strong asset.
  • Familiar with medical and vocational terminology.
  • Proven experience with at least 1-year experience in a similar administrative role, or 2 years of corporate collection experience, including interaction with a large customer base.
  • Minimum Grade 12 diploma, bachelor's degree an asset but not required.
  • Other relevant experience within a sales or call center environments will be considered.

Responsibilities

  • Verify accuracy of billing/invoicing data and revise if necessary.
  • Research and resolve discrepancies for patient’s accounting details.
  • Submit invoices as per customer guidelines and within the timelines outlined.
  • Notify clinics with issues, rejections, or updates that will impact future billing.
  • Consult clinic if issues cannot be resolved by associate and utilize alternative resources as necessary until resolution is complete.
  • Record notes relevant to patient’s account as necessary.
  • Ensure compliance with process by communicating with internal stakeholders if issues are identified.
  • Utilize system reports from relevant applications to complete required tasks.
  • Review and monitor accounts for collection efforts.
  • Complete outbound collection calls in a professional manner while keeping and improving customer relations to ask partners about outstanding payments.
  • Maintain patient privacy in all interactions.
  • Resolve client-billing problems and apply good customer service in a timely manner.
  • Collect customer payments in accordance with payment due dates and process.
  • Identify issues attributing to account delinquency and discuss them with management.
  • Review and monitor assigned accounts and all applicable collection reports.
  • Provide timely follow-up on payment arrangements.
  • Provide relevant documents to partner organizations for account follow-up.
  • Investigate required historical data for each account or invoice.
  • Take action to encourage timely debt payments.
  • Process payments and refunds.
  • Maintain accurate account records and update status and collection efforts.
  • Report on collection activity and accounts receivable status.
  • Follow company-prescribed collection techniques and timelines to reduce Accounts Receivable.

FAQs

Is this position temporary or permanent?

This position is temporary, with a contract duration of 6-12 months.

What are the primary responsibilities of the Medical Office Admin?

The primary responsibilities include invoicing and collections for the revenue management cycle, verifying accuracy of billing data, resolving discrepancies, and maintaining communication with clinics and clients regarding outstanding payments.

What skills are required for this role?

Required skills include knowledge of invoicing procedures and collection techniques, proficiency in MS Office, excellent communication skills, strong negotiation and problem-solving abilities, attention to detail, and the ability to work independently in a fast-changing environment.

What level of education is required for this position?

A minimum Grade 12 diploma is required, and a bachelor's degree is considered an asset but not mandatory.

Is bilingualism required for the job?

Bilingualism in French and English is considered a strong asset, but it is not strictly required.

Are there any specific experience requirements for this role?

Yes, applicants should have at least 1 year of experience in a similar administrative role or 2 years of corporate collection experience, as well as experience interacting with a large customer base.

What does the company do to promote inclusion?

The company is committed to creating an inclusive environment where people from all backgrounds can thrive and promotes equal employment opportunities for all job applicants, particularly those from employment equity groups.

Will I need a security clearance for this position?

Yes, employment is conditional on obtaining Federal Level Security Clearance Reliability Status.

How can I request accommodations during the recruitment process?

Candidates can request accommodations by emailing talent at lifemark.ca.

How do I apply for the position?

You can apply by visiting www.lifemark.ca/careers.

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Lifemark Health Group

A proudly Canadian healthcare company providing diversified healthcare services across the country

Science & Healthcare
Industry
1001-5000
Employees
1998
Founded Year

Mission & Purpose

We are a proudly Canadian healthcare company, providing diversified healthcare services across the country. We have over 20 years of experience providing personal rehab services, independent medical assessments, seniors’ wellness and employer health and wellness programs. Our foundation is rooted in the strength of our healthcare professionals, who are leaders in their fields. We offer a number of rehabilitation programs and assessment services that are accredited by CARF International, an achievement that signals our commitment to high-quality services. Whether you’re a recent graduate just starting out on your career path or an experienced professional looking for a new opportunity, your journey to a better work life starts with Lifemark. We foster innovative thinking, invest in your career development so that you can provide the best care for others, support your personal health and wellness with a comprehensive rewards package and strive to make an impact in the over 200 communities across Canada where we live and work. Our award-winning workplace was recognized by The Globe and Mail and Morneau Shepell as one of 75 Employee Recommended Workplaces in Canada for 2018 and 2019 and by Waterstone Human Capital as one of Canada's Most Admired Corporate Cultures for 2019. You belong here. Join our team!