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Medical Office Administrator

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Hanger, Inc.

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    People, HR & Administration
  • Durham

AI generated summary

  • You need a high school diploma, under 1 year of related experience, EMR proficiency, knowledge of HIPAA, an associate's degree, typing skills, and 2+ years with office software and equipment.
  • You will schedule appointments, manage patient records, handle calls, obtain insurance authorizations, provide financial counseling, post payments, and research documents in an electronic health system.

Requirements

  • High school diploma or GED required.
  • Requires less than 1 year of customer service, administration or related experience.
  • Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
  • At least 1-2 years of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase).
  • Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
  • Associate's degree.
  • Ability to type 40 correct words per minute.
  • At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, postage machine, copiers, etc.
  • Basic administrative math accounting skills.
  • While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Responsibilities

  • Responsible for patient appointment scheduling
  • Creation of new patient charts and maintenance of patient records
  • Scanning and filing patient documents and ensuring complete and accurate information
  • Managing incoming phone calls
  • Obtaining insurance authorization
  • Providing financial counseling for patients and posting over the counter (OTC) payments
  • Daily document research on an electronic health/medical record system

FAQs

What is the primary responsibility of the Medical Office Administrator?

The primary responsibility is to provide administrative support by coordinating and managing front office activities, including scheduling appointments, validating insurance, and processing payments.

What qualifications are required for this position?

A high school diploma or GED is required, along with less than 1 year of customer service, administration, or related experience.

Is experience with electronic medical record systems necessary?

It is preferred to have at least 1-2 years of experience with EMR/electronic health/medical record systems, specifically NextGen and/or OnBase.

What type of software proficiency is expected from candidates?

Candidates should have experience with MS Office products (Word, Excel), email systems, and automated billing systems, as well as general office equipment.

Are there any physical requirements for this position?

Yes, the role involves sitting, walking, and standing regularly, as well as occasionally bending or twisting, using office equipment, and lifting up to 25 pounds.

How can candidates demonstrate customer service skills?

Candidates should demonstrate their ability to provide high levels of customer service to patients, colleagues, and referral sources through their past experiences and interpersonal skills.

What type of environment does the Medical Office Administrator work in?

The Medical Office Administrator works in a fast-paced environment that requires multitasking and effective communication with a diverse population.

Are there opportunities for professional development in this role?

Yes, the company offers mentorship programs and encourages participation in local and national events for professional growth.

What benefits does Hanger, Inc. provide to its employees?

Hanger, Inc. offers competitive compensation packages, paid holidays, PTO, medical, dental, and vision benefits, a 401k savings plan, flexible work schedules, and more.

Is a valid driver’s license required for this position?

Yes, candidates must have, or be eligible to obtain, a valid driver’s license and meet the standards outlined in Hanger's Motor Vehicle Safety Policy and Procedures.

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Hanger, Inc.

Empowering Human Potential

Science & Healthcare
Industry
501-1000
Employees
1861
Founded Year

Mission & Purpose

Headquartered in Austin, Texas, Hanger, Inc. is a leading provider of orthotic and prosthetic (O&P) patient care services and products. The company operates as an ecosystem of diversified companies delivering complementary solutions to individuals and providers with O&P needs, and is organized in two business segments – Patient Care and Products & Services. Through its Patient Care segment, Hanger provides comprehensive, outcomes-based O&P services to individuals of all ages at more than 925 Hanger Clinic locations nationwide. Through its Products & Services segment, Hanger serves the broader O&P community and skilled nursing facilities through designing and distributing branded and private label O&P devices, products and components, and post-acute rehabilitative solutions. Rooted in clinical research, excellence, and innovation, Hanger is a purpose-driven company focused on empowering human potential.