Headquartered in Austin, Texas, Hanger, Inc. is a leading provider of orthotic and prosthetic (O&P) patient care services and products. The company operates as an ecosystem of diversified companies delivering complementary solutions to individuals and providers with O&P needs, and is organized in two business segments – Patient Care and Products & Services. Through its Patient Care segment, Hanger provides comprehensive, outcomes-based O&P services to individuals of all ages at more than 925 Hanger Clinic locations nationwide. Through its Products & Services segment, Hanger serves the broader O&P community and skilled nursing facilities through designing and distributing branded and private label O&P devices, products and components, and post-acute rehabilitative solutions. Rooted in clinical research, excellence, and innovation, Hanger is a purpose-driven company focused on empowering human potential. 



Science & Healthcare

Hanger, Inc.

You need a high school diploma, up to 1 year of relevant experience, a valid driver’s license, and prefer 1-2 years with EMR systems, HIPAA knowledge, and strong computer skills.

You will schedule appointments, manage patient records, handle calls, obtain insurance authorizations, provide financial counseling, and conduct daily document research in the health record system.

People, HR & Administration

Healthcare

Fayetteville

Why Us? With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. Could This Be For You? In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong computer proficiency, and customer service. Typical responsibilities include scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research and responding to telephone inquiries. Your Impact * Responsible for patient appointment scheduling * Creation of new patient charts and maintenance of patient records * Scanning and filing patient documents and ensuring complete and accurate information * Managing incoming phone calls * Obtaining insurance authorization * Providing financial counseling for patients and posting over the counter (OTC) payments * Daily document research on an electronic health/medical record system Minimum Qualification Minimum Qualifications * High school diploma or GED required. * Requires less than 1 year of customer service, administration or related experience. * Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures. Preferred Qualifications And Experiences * At least 1-2 years of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase). * Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols. * Associate's degree. * Ability to type 40 correct words per minute. * At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, postage machine, copiers, etc. * Basic administrative math accounting skills. Physical Requirements * While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. Additional Success Factors * Excellent organizational skills and the ability to manage multiple tasks (ex. multitasking) with a high degree of detail orientation while working in a fast paced environment. * Resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues. * Personable office professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse population in multicultural settings. * Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects in a fast paced environment. * Strong interpersonal, oral (including telephone) and written communication skills, including the ability to follow written and verbal directions. While performing this client facing position, working with a diverse population in multicultural settings, there will large amounts of communication (oral and written) including but not limited to clinicians, patients, physicians, physician’s office representatives, other staff members (field associates, managers, directors) and/or business representatives. * Demonstrated ability to provide a high level of customer service to patients, fellow employees and referral sources. * Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships. * Keep the patient at the center of everything that you do, building lifelong trust. * Foster open collaboration and constructive dialogue with everyone around you. * Continuously innovate new solutions, influencing and responding to change. * Focus on superior outcomes, and calibrate work processes for outstanding results. * Ability to work with physically challenged individuals. * Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols. Our Investment in You * Competitive Compensation Packages * 8 Paid National Holidays & 4 additional Floating Holidays * PTO that includes Vacation and Sick time * Medical, Dental, and Vision Benefits * 401k Savings and Retirement Plan * Paid Parental Bonding Leave for New Parents * Flexible Work Schedules and Part-time Opportunities * Generous Employee Referral Bonus Program * Mentorship Programs- Mentor and Mentee * Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

Why Us?With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.Could This Be For You?In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong computer proficiency, and customer service. Typical responsibilities include scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research and responding to telephone inquiries.Your Impact * Responsible for patient appointment scheduling * Creation of new patient charts and maintenance of patient records * Scanning and filing patient documents and ensuring complete and accurate information * Managing incoming phone calls * Obtaining insurance authorization * Providing financial counseling for patients and posting over the counter (OTC) payments * Daily document research on an electronic health/medical record system      Minimum QualificationMinimum Qualifications * High school diploma or GED required. * Requires less than 1 year of customer service, administration or related experience. * Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.      Preferred Qualifications And Experiences * At least 1-2 years of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase). * Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols. * Associate's degree. * Ability to type 40 correct words per minute. * At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, postage machine, copiers, etc. * Basic administrative math accounting skills.      Physical Requirements * While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.      Additional Success Factors * Excellent organizational skills and the ability to manage multiple tasks (ex. multitasking) with a high degree of detail orientation while working in a fast paced environment. * Resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues. * Personable office professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse population in multicultural settings. * Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects in a fast paced environment. * Strong interpersonal, oral (including telephone) and written communication skills, including the ability to follow written and verbal directions. While performing this client facing position, working with a diverse population in multicultural settings, there will large amounts of communication (oral and written) including but not limited to clinicians, patients, physicians, physician’s office representatives, other staff members (field associates, managers, directors) and/or business representatives. * Demonstrated ability to provide a high level of customer service to patients, fellow employees and referral sources. * Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships. * Keep the patient at the center of everything that you do, building lifelong trust. * Foster open collaboration and constructive dialogue with everyone around you. * Continuously innovate new solutions, influencing and responding to change. * Focus on superior outcomes, and calibrate work processes for outstanding results. * Ability to work with physically challenged individuals. * Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.      Our Investment in You * Competitive Compensation Packages * 8 Paid National Holidays & 4 additional Floating Holidays * PTO that includes Vacation and Sick time * Medical, Dental, and Vision Benefits * 401k Savings and Retirement Plan * Paid Parental Bonding Leave for New Parents * Flexible Work Schedules and Part-time Opportunities * Generous Employee Referral Bonus Program * Mentorship Programs- Mentor and Mentee * Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest      Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

Medical Office Administrator - Hanger, Inc.

Medical Office Administrator

You need a high school diploma or equivalent and 2 years of experience in a patient/customer service role, ideally in the O&P industry.

You will manage referrals, ensure patient follow-ups, maintain documentation, enhance digital communication tools, gather feedback, and improve patient communication processes.

Customer Relations

Why Us? With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. Could This Be For You? In this role as a Patient Experience Specialist - Remote, the Specialist is responsible for answering calls to the Hanger Clinic National Contact Center at 877-4HANGER as well as the Linkia referral line at 877-7LINKIA. In this role the PEx specialist will be responsible for maintaining outstanding customer service for inbound phone calls; driving process and service level improvement as well as following up with clinic staff and/or other areas in the organization to assure all requests are completed. In addition to taking phone calls and following up as needed, the PEx specialist may be responsible to assist with one or more of the team’s specialty areas. Your Impact * Monitor and route referrals received via phone, e-mail, and social media vehicles in accordance with established service standards. * Follow up with offices to ensure that patient has been seen * Maintain documentation regarding new referral source information, patient information and patient status * Maintain all PHI in accordance with HIPAA and Hanger Compliance Standard Operating Procedure. * Drive results in assigned specialty area: * Live Chat / Digital Communications: drive enhancement and expansion of Live Chat software tool across Hanger including the RCM function; reporting capabilities, track software updates, and assist in programming key words and automated responses to drive accuracy and efficiency while maintaining knowledge of current digital communication options available * Reputation Management / Customer Feedback: capture patient and customer feedback; assist in designing work procedures that compile feedback from social media, NPS, email and other sources. Identify the most effective reporting/analytics method to trend customer feedback across platforms and best practices for distributing information across the organization. * Patient Liaison / Communication Logistics: design work processes to collect patient inquiries and track conversion of those inquiries into patient appointments; assist in planning and execution of PEC and other patient retention activities. Identify the most successful methods of communication between patients, clinics and the National Contact Center and implement processes to facilitate the most effective communication paths. Development of technical proficiency in NextGen scheduling and tasking as well as thorough knowledge of scheduling templates. Minimum Qualifications * HS diploma or equivalent * 2 years’ experience patient/customer services role, preferably in O&P industry Additional Success Factors * Ability to gather data, compile information, and prepare reports * Strong PC skills with a good working knowledge Microsoft Office suite, with strong skills in various job specialty related systems and programs * Ability to make evaluative judgments. * Project management skills * Knowledge of Hanger Clinic processes at a general level including billing and insurance processing, appointment flow, evaluations and cost estimates. * General understanding of departments across Hanger Clinic, our affiliates and the functions of each * Effective oral/written communication skills * Excellent interpersonal skills. * Strong ability to self-manage and proactively identify necessary workload * Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships. * Keep the patient at the center of everything that you do, building lifelong trust. * Foster open collaboration and constructive dialogue with everyone around you. * Continuously innovate new solutions, influencing and responding to change. * Focus on superior outcomes, and calibrate work processes for outstanding results. Pay range of $17.20 to $22.00 per hour + annual bonus: up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables. Our Investment in You * Competitive Compensation Packages * 8 Paid National Holidays & 4 additional Floating Holidays * PTO that includes Vacation and Sick time * Medical, Dental, and Vision Benefits * 401k Savings and Retirement Plan * Paid Parental Bonding Leave for New Parents * Flexible Work Schedules and Part-time Opportunities * Generous Employee Referral Bonus Program * Mentorship Programs- Mentor and Mentee * Student Loan Repayment Assistance by Location * Relocation Assistance * Regional & National traveling CPO/CO/CP opportunities * Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

Why Us?With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.Could This Be For You?In this role as a Patient Experience Specialist - Remote, the Specialist is responsible for answering calls to the Hanger Clinic National Contact Center at 877-4HANGER as well as the Linkia referral line at 877-7LINKIA. In this role the PEx specialist will be responsible for maintaining outstanding customer service for inbound phone calls; driving process and service level improvement as well as following up with clinic staff and/or other areas in the organization to assure all requests are completed. In addition to taking phone calls and following up as needed, the PEx specialist may be responsible to assist with one or more of the team’s specialty areas.Your Impact * Monitor and route referrals received via phone, e-mail, and social media vehicles in accordance with established service standards. * Follow up with offices to ensure that patient has been seen * Maintain documentation regarding new referral source information, patient information and patient status * Maintain all PHI in accordance with HIPAA and Hanger Compliance Standard Operating Procedure. * Drive results in assigned specialty area: * Live Chat / Digital Communications: drive enhancement and expansion of Live Chat software tool across Hanger including the RCM function; reporting capabilities, track software updates, and assist in programming key words and automated responses to drive accuracy and efficiency while maintaining knowledge of current digital communication options available * Reputation Management / Customer Feedback: capture patient and customer feedback; assist in designing work procedures that compile feedback from social media, NPS, email and other sources. Identify the most effective reporting/analytics method to trend customer feedback across platforms and best practices for distributing information across the organization. * Patient Liaison / Communication Logistics: design work processes to collect patient inquiries and track conversion of those inquiries into patient appointments; assist in planning and execution of PEC and other patient retention activities. Identify the most successful methods of communication between patients, clinics and the National Contact Center and implement processes to facilitate the most effective communication paths. Development of technical proficiency in NextGen scheduling and tasking as well as thorough knowledge of scheduling templates.      Minimum Qualifications * HS diploma or equivalent * 2 years’ experience patient/customer services role, preferably in O&P industry      Additional Success Factors * Ability to gather data, compile information, and prepare reports * Strong PC skills with a good working knowledge Microsoft Office suite, with strong skills in various job specialty related systems and programs * Ability to make evaluative judgments. * Project management skills * Knowledge of Hanger Clinic processes at a general level including billing and insurance processing, appointment flow, evaluations and cost estimates. * General understanding of departments across Hanger Clinic, our affiliates and the functions of each * Effective oral/written communication skills * Excellent interpersonal skills. * Strong ability to self-manage and proactively identify necessary workload * Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships. * Keep the patient at the center of everything that you do, building lifelong trust. * Foster open collaboration and constructive dialogue with everyone around you. * Continuously innovate new solutions, influencing and responding to change. * Focus on superior outcomes, and calibrate work processes for outstanding results.      Pay range of $17.20 to $22.00 per hour + annual bonus: up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.Our Investment in You * Competitive Compensation Packages * 8 Paid National Holidays & 4 additional Floating Holidays * PTO that includes Vacation and Sick time * Medical, Dental, and Vision Benefits * 401k Savings and Retirement Plan * Paid Parental Bonding Leave for New Parents * Flexible Work Schedules and Part-time Opportunities * Generous Employee Referral Bonus Program * Mentorship Programs- Mentor and Mentee * Student Loan Repayment Assistance by Location * Relocation Assistance * Regional & National traveling CPO/CO/CP opportunities * Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest      Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

Patient Experience Specialist - Hanger, Inc.

United States

Patient Experience Specialist

You need a high school diploma, under 1 year of related experience, EMR proficiency, knowledge of HIPAA, an associate's degree, typing skills, and 2+ years with office software and equipment.

You will schedule appointments, manage patient records, handle calls, obtain insurance authorizations, provide financial counseling, post payments, and research documents in an electronic health system.

Durham

<div>
 Why Us?: 
 <div>
 With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&amp;P) services and products, offering the most advanced O&amp;P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&amp;P patient care clinics nationwide. Through its Products &amp; Services segment, Hanger distributes branded and private label O&amp;P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
 </div> Could This Be For You?: 
 <div>
 In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong computer proficiency, and customer service. Typical responsibilities include scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research and responding to telephone inquiries.
 </div> Your Impact: 
 <ul>
 <li>Responsible for patient appointment scheduling</li>
 <li>Creation of new patient charts and maintenance of patient records</li>
 <li>Scanning and filing patient documents and ensuring complete and accurate information</li>
 <li>Managing incoming phone calls</li>
 <li>Obtaining insurance authorization</li>
 <li>Providing financial counseling for patients and posting over the counter (OTC) payments</li>
 <li>Daily document research on an electronic health/medical record system</li>
 </ul> Minimum Qualifications: 
 <div>
 Minimum Qualification:
 </div>
 <ul>
 <li>High school diploma or GED required.</li>
 <li>Requires less than 1 year of customer service, administration or related experience.</li>
 <li>Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.</li>
 </ul>
 <div>
 Preferred Qualifications and Experiences:
 </div>
 <ul>
 <li>At least 1-2 years of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase).</li>
 <li>Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.</li>
 <li>Associate's degree.</li>
 <li>Ability to type 40 correct words per minute.</li>
 <li>At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, postage machine, copiers, etc.</li>
 <li>Basic administrative math accounting skills.</li>
 </ul>
 <div>
 Physical Requirements:
 </div>
 <ul>
 <li>While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.</li>
 </ul> Additional Success Factors: 
 <ul>
 <li>Excellent organizational skills and the ability to manage multiple tasks (ex. multitasking) with a high degree of detail orientation while working in a fast paced environment.</li>
 <li>Resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues.</li>
 <li>Personable office professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse population in multicultural settings.</li>
 <li>Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects in a fast paced environment.</li>
 <li>Strong interpersonal, oral (including telephone) and written communication skills, including the ability to follow written and verbal directions. While performing this client facing position, working with a diverse population in multicultural settings, there will large amounts of communication (oral and written) including but not limited to clinicians, patients, physicians, physician’s office representatives, other staff members (field associates, managers, directors) and/or business representatives.</li>
 <li>Demonstrated ability to provide a high level of customer service to patients, fellow employees and referral sources.</li>
 <li>Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.</li>
 <li>Keep the patient at the center of everything that you do, building lifelong trust.</li>
 <li>Foster open collaboration and constructive dialogue with everyone around you.</li>
 <li>Continuously innovate new solutions, influencing and responding to change.</li>
 <li>Focus on superior outcomes, and calibrate work processes for outstanding results.</li>
 <li>Ability to work with physically challenged individuals.</li>
 <li>Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.</li>
 </ul> Our Investment in You: 
 <ul>
 <li>Competitive Compensation Packages</li>
 <li>8 Paid National Holidays &amp; 4 additional Floating Holidays</li>
 <li>PTO that includes Vacation and Sick time</li>
 <li>Medical, Dental, and Vision Benefits</li>
 <li>401k Savings and Retirement Plan</li>
 <li>Paid Parental Bonding Leave for New Parents</li>
 <li>Flexible Work Schedules and Part-time Opportunities</li>
 <li>Generous Employee Referral Bonus Program</li>
 <li>Mentorship Programs- Mentor and Mentee</li>
 <li>Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest</li>
 </ul>
 <div></div>
 <div>
 Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.
 </div>
 <div>
 #ERF-HPO
 </div>
</div>


 Why Us?: 
 
  With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
  Could This Be For You?: 
 
  In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong computer proficiency, and customer service. Typical responsibilities include scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research and responding to telephone inquiries.
  Your Impact: 
 
  Responsible for patient appointment scheduling
  Creation of new patient charts and maintenance of patient records
  Scanning and filing patient documents and ensuring complete and accurate information
  Managing incoming phone calls
  Obtaining insurance authorization
  Providing financial counseling for patients and posting over the counter (OTC) payments
  Daily document research on an electronic health/medical record system
  Minimum Qualifications: 
 
   Minimum Qualification:
 
 
  High school diploma or GED required.
  Requires less than 1 year of customer service, administration or related experience.
  Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
 
 
   Preferred Qualifications and Experiences:
 
 
  At least 1-2 years of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase).
  Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
  Associate's degree.
  Ability to type 40 correct words per minute.
  At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, postage machine, copiers, etc.
  Basic administrative math accounting skills.
 
 
   Physical Requirements:
 
 
  While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
  Additional Success Factors: 
 
  Excellent organizational skills and the ability to manage multiple tasks (ex. multitasking) with a high degree of detail orientation while working in a fast paced environment.
  Resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues.
  Personable office professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse population in multicultural settings.
  Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects in a fast paced environment.
  Strong interpersonal, oral (including telephone) and written communication skills, including the ability to follow written and verbal directions. While performing this client facing position, working with a diverse population in multicultural settings, there will large amounts of communication (oral and written) including but not limited to clinicians, patients, physicians, physician’s office representatives, other staff members (field associates, managers, directors) and/or business representatives.
  Demonstrated ability to provide a high level of customer service to patients, fellow employees and referral sources.
  Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
  Keep the patient at the center of everything that you do, building lifelong trust.
  Foster open collaboration and constructive dialogue with everyone around you.
  Continuously innovate new solutions, influencing and responding to change.
  Focus on superior outcomes, and calibrate work processes for outstanding results.
  Ability to work with physically challenged individuals.
  Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
  Our Investment in You: 
 
  Competitive Compensation Packages
  8 Paid National Holidays & 4 additional Floating Holidays
  PTO that includes Vacation and Sick time
  Medical, Dental, and Vision Benefits
  401k Savings and Retirement Plan
  Paid Parental Bonding Leave for New Parents
  Flexible Work Schedules and Part-time Opportunities
  Generous Employee Referral Bonus Program
  Mentorship Programs- Mentor and Mentee
  Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
 
 
 
   Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.
 
 
  #ERF-HPO
 


You need a bachelor's degree, 8+ years in HR, strong communication, leadership skills, business acumen, confidentiality, problem-solving orientation, and proficiency in MS Office. Travel required.

You will build relationships, analyze data, coach managers, drive talent solutions, implement engagement activities, and support hiring processes while fostering company culture and compliance.

Business, Operations & Strategy

<div>
 Why Us?: 
 <div>
 With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&amp;P) services and products, offering the most advanced O&amp;P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&amp;P patient care clinics nationwide. Through its Products &amp; Services segment, Hanger distributes branded and private label O&amp;P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
 </div> Could This Be For You?: 
 <div>
 We are seeking a Senior HR Business Partner - Remote who will be supporting the HR operations on the North East. Prefer candidates in the Eastern Time Zone. Acting as a trusted adviser and thought leader to the business leadership team, the Senior HR Business Partner will coach senior leaders, managers, and employees, while delivering talent, leadership and organizational solutions that drive business outcomes. This includes ensuring the team is optimally structured, supporting leadership and employee development, and planning/executing strategic HR initiatives. This person will be an expert at driving large-scale change management, talent management and organizational effectiveness in a fast-paced, high-growth environment. This role also includes responsibilities for regular talent activities (e.g., performance cycles, compensation planning, engagement surveys, etc), performance, and employee relations matters with high sensitivity.
 </div> Your Impact: 
 <ul>
 <li>Establish excellent relationships with business leaders and employees in assigned client groups to build an understanding of their strategies, challenges, opportunities, and needs.</li>
 <li>Develop collaborative partnerships with business client groups and across the HR team to ensure consistent alignment with goals and priorities and to develop and implement effective solutions.</li>
 <li>Analyze data, metrics, and trends in partnership with business leaders to make informed decisions.</li>
 <li>Influence talent decisions by keeping a pulse on the business, market, and industry trends.</li>
 <li>Identify gaps in current talent and help leaders anticipate and plan for future needs.</li>
 <li>Coach management on people-related matters including employee relations, conflict resolution, company policy interpretation, and management principles.</li>
 <li>Provide guidance, coaching, and advice in performance-related matters. Ensure legal compliance and mitigate risk.</li>
 <li>Foster the company’s culture while encouraging open and transparent communications.</li>
 <li>Drive organizational design decisions and lead change management and communication plans.</li>
 <li>Implement employee engagement activities for client group.</li>
 <li>Contribute to the design and implementation of integrated talent solutions that drive positive changes across the organization.</li>
 <li>In partnership with Talent Acquisition, maintain rigor in selection &amp; assessment practices ensuring that appropriate tools are used to support the hiring decision-making process.</li>
 </ul> Minimum Qualifications: 
 <ul>
 <li>Bachelors degree in Business Administration, Human Resources, or related field is required. Masters degree/MBA preferred or equivalent experience.</li>
 <li>Eight (8)+ years of progressive responsibility in human resources disciplines including organizational effectiveness, change management, talent management with demonstrated success in HR business partnering, preferably within a dispersed multi-location entity. Prior experience managing people is also preferred.</li>
 </ul> Additional Success Factors: 
 <ul>
 <li>Ability to build trust and credibility with key business partners and all levels of employees across the company, including executive management.</li>
 <li>Able to identify and explain the HR implications for complex business strategies and situations, providing talent solutions to achieve those business goals.</li>
 <li>Strong ability to coach, provide guidance, influence, and facilitate healthy dialogue.</li>
 <li>Effective leadership and strategic influencing skills.</li>
 <li>Excellent verbal, written, presentation and interpersonal communication skills.</li>
 <li>Able to translate strategic initiatives into operational plans; possesses strong business acumen.</li>
 <li>Self-motivated with a strong propensity for action, results, and continuous improvement.</li>
 <li>Demonstrated resilience in order to achieve results.</li>
 <li>Able to work in a high-energy, fast-paced, rapidly changing environment.</li>
 <li>A high level of confidentiality and demonstrated good judgment. Must handle highly sensitive matters in a timely and professional manner.</li>
 <li>Under unfamiliar or ambiguous circumstances, takes the initiative to pull together stakeholders that can propose solutions.</li>
 <li>Knowledge of and ability to interpret federal and state employment laws.</li>
 <li>Outstanding collaboration skills; thrives in a collaborative team environment.</li>
 <li>Problem-solving/solutions orientation</li>
 <li>Highly proficient in the use of MS Word, Excel, PowerPoint and Teams</li>
 <li>Acts with integrity and all times, remaining honest, transparent, and respectful in all relationships.</li>
 <li>Must be available for travel as needed.</li>
 </ul>
 <div>
 Pay range of $105,000 to $120,000 + annual bonus: up to 10% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.
 </div>
 <div></div>
 <div>
 #LI-Remote
 </div> Our Investment in You: 
 <ul>
 <li>Competitive Compensation Packages</li>
 <li>8 Paid National Holidays &amp; 4 additional Floating Holidays</li>
 <li>PTO that includes Vacation and Sick time</li>
 <li>Medical, Dental, and Vision Benefits</li>
 <li>401k Savings and Retirement Plan</li>
 <li>Paid Parental Bonding Leave for New Parents</li>
 <li>Flexible Work Schedules and Part-time Opportunities</li>
 <li>Generous Employee Referral Bonus Program</li>
 <li>Mentorship Programs- Mentor and Mentee</li>
 <li>Student Loan Repayment Assistance by Location</li>
 <li>Relocation Assistance</li>
 <li>Regional &amp; National traveling CPO/CO/CP opportunities</li>
 <li>Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest</li>
 </ul>
 <div></div>
 <div>
 Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.
 </div>
</div>


 Why Us?: 
 
  With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
  Could This Be For You?: 
 
  We are seeking a Senior HR Business Partner - Remote who will be supporting the HR operations on the North East. Prefer candidates in the Eastern Time Zone. Acting as a trusted adviser and thought leader to the business leadership team, the Senior HR Business Partner will coach senior leaders, managers, and employees, while delivering talent, leadership and organizational solutions that drive business outcomes. This includes ensuring the team is optimally structured, supporting leadership and employee development, and planning/executing strategic HR initiatives. This person will be an expert at driving large-scale change management, talent management and organizational effectiveness in a fast-paced, high-growth environment. This role also includes responsibilities for regular talent activities (e.g., performance cycles, compensation planning, engagement surveys, etc), performance, and employee relations matters with high sensitivity.
  Your Impact: 
 
  Establish excellent relationships with business leaders and employees in assigned client groups to build an understanding of their strategies, challenges, opportunities, and needs.
  Develop collaborative partnerships with business client groups and across the HR team to ensure consistent alignment with goals and priorities and to develop and implement effective solutions.
  Analyze data, metrics, and trends in partnership with business leaders to make informed decisions.
  Influence talent decisions by keeping a pulse on the business, market, and industry trends.
  Identify gaps in current talent and help leaders anticipate and plan for future needs.
  Coach management on people-related matters including employee relations, conflict resolution, company policy interpretation, and management principles.
  Provide guidance, coaching, and advice in performance-related matters. Ensure legal compliance and mitigate risk.
  Foster the company’s culture while encouraging open and transparent communications.
  Drive organizational design decisions and lead change management and communication plans.
  Implement employee engagement activities for client group.
  Contribute to the design and implementation of integrated talent solutions that drive positive changes across the organization.
  In partnership with Talent Acquisition, maintain rigor in selection & assessment practices ensuring that appropriate tools are used to support the hiring decision-making process.
  Minimum Qualifications: 
 
  Bachelors degree in Business Administration, Human Resources, or related field is required. Masters degree/MBA preferred or equivalent experience.
  Eight (8)+ years of progressive responsibility in human resources disciplines including organizational effectiveness, change management, talent management with demonstrated success in HR business partnering, preferably within a dispersed multi-location entity. Prior experience managing people is also preferred.
  Additional Success Factors: 
 
  Ability to build trust and credibility with key business partners and all levels of employees across the company, including executive management.
  Able to identify and explain the HR implications for complex business strategies and situations, providing talent solutions to achieve those business goals.
  Strong ability to coach, provide guidance, influence, and facilitate healthy dialogue.
  Effective leadership and strategic influencing skills.
  Excellent verbal, written, presentation and interpersonal communication skills.
  Able to translate strategic initiatives into operational plans; possesses strong business acumen.
  Self-motivated with a strong propensity for action, results, and continuous improvement.
  Demonstrated resilience in order to achieve results.
  Able to work in a high-energy, fast-paced, rapidly changing environment.
  A high level of confidentiality and demonstrated good judgment. Must handle highly sensitive matters in a timely and professional manner.
  Under unfamiliar or ambiguous circumstances, takes the initiative to pull together stakeholders that can propose solutions.
  Knowledge of and ability to interpret federal and state employment laws.
  Outstanding collaboration skills; thrives in a collaborative team environment.
  Problem-solving/solutions orientation
  Highly proficient in the use of MS Word, Excel, PowerPoint and Teams
  Acts with integrity and all times, remaining honest, transparent, and respectful in all relationships.
  Must be available for travel as needed.
 
 
  Pay range of $105,000 to $120,000 + annual bonus: up to 10% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.
 
 
 
   #LI-Remote
  Our Investment in You: 
 
  Competitive Compensation Packages
  8 Paid National Holidays & 4 additional Floating Holidays
  PTO that includes Vacation and Sick time
  Medical, Dental, and Vision Benefits
  401k Savings and Retirement Plan
  Paid Parental Bonding Leave for New Parents
  Flexible Work Schedules and Part-time Opportunities
  Generous Employee Referral Bonus Program
  Mentorship Programs- Mentor and Mentee
  Student Loan Repayment Assistance by Location
  Relocation Assistance
  Regional & National traveling CPO/CO/CP opportunities
  Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
 
 
 
   Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.
 


Senior HR Business Partner - North East - Hanger, Inc.

Senior HR Business Partner - North East

You need a four-year degree or a high school diploma with 2 years of customer service, plus some IT knowledge. Help Desk experience is preferred. Must work a 5x8 rotating schedule.

You will provide top-tier technical support, manage incident documentation, assist with access tasks, contribute to team goals, and maintain a positive work environment while ensuring compliance.

IT & Cybersecurity

Why Us? With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. Could This Be For You? T he IT Systems Support Specialist - Remote role provides first contact customer service support for Hanger production network, hardware, software, and business applications. This role also performs access administration tasks for systems and applications. T he IT Systems Support Specialist role requires a balance of great customer service and technical skills. Customer service is paramount to success, as such the candidate must have a passion for customer service. Your Impact * Provide white glove support for technical problems related to applications, software, hardware, and network services via inbound calls, chat, self-service submissions, or in person. * Ensure accurate triage, documentation, and prioritization of incidents. * C omplete access administration tasks related to onboarding, termination, and modifications. * Contribute positively to customer service, incident, and request service level agreements. * Coordinate escalation and resolution of technical issues with IT teams. * Provide support for key business projects which may include travel. * Create and maintain support documentation and knowledge articles. * Commit to individual goals by completing ongoing training and development. * Assist with training efforts for new team members. * Create a positive and professional work environment. * Perform responsibilities within established IT and Security compliance criteria. Minimum Qualifications * A four-year degree or a high school diploma with at least 2 years of customer service experience. * Displayed aptitude for IT achieved through volunteerism, coursework, certifications, training, school clubs or projects related to technology. * Prior experience working on an IT Service Desk/Help Desk is preferred but not required. * Availability to work a 5x8 schedule on a rotating schedule is required. Hours of operation are Monday-Friday, 7:00am-7:30pm. Core hours of operation are subject to change based on business need. Additional Success Factors * Accountable and dependable with schedule and attendance. * Adaptable and flexible with changing priorities. * Self-motivated to be a team player, with initiative to develop and understand technologies. * Strong customer service, communication, and follow-up skills. * Ability to work independently and in a dynamic environment. * Act with integrity, remaining honest, transparent, and respectful in all relationships. * Keep the patient at the center of everything, building lifelong trust. * Foster open collaboration and constructive dialogue with everyone. * Continuously innovate new solutions, influencing and responding to change. * Focus on superior outcomes and calibrate work processes for outstanding results. Pay range of $18 to $22 per hour + annual bonus: up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables. Our Investment in You * Competitive Compensation Packages * 8 Paid National Holidays & 4 additional Floating Holidays * PTO that includes Vacation and Sick time * Medical, Dental, and Vision Benefits * 401k Savings and Retirement Plan * Paid Parental Bonding Leave for New Parents * Flexible Work Schedules and Part-time Opportunities * Generous Employee Referral Bonus Program * Mentorship Programs- Mentor and Mentee * Student Loan Repayment Assistance by Location * Relocation Assistance * Regional & National traveling CPO/CO/CP opportunities * Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

Why Us?With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.Could This Be For You?T he IT Systems Support Specialist - Remote role provides first contact customer service support for Hanger production network, hardware, software, and business applications. This role also performs access administration tasks for systems and applications. T he IT Systems Support Specialist role requires a balance of great customer service and technical skills. Customer service is paramount to success, as such the candidate must have a passion for customer service.Your Impact * Provide white glove support for technical problems related to applications, software, hardware, and network services via inbound calls, chat, self-service submissions, or in person. * Ensure accurate triage, documentation, and prioritization of incidents. * C omplete access administration tasks related to onboarding, termination, and modifications. * Contribute positively to customer service, incident, and request service level agreements. * Coordinate escalation and resolution of technical issues with IT teams. * Provide support for key business projects which may include travel. * Create and maintain support documentation and knowledge articles. * Commit to individual goals by completing ongoing training and development. * Assist with training efforts for new team members. * Create a positive and professional work environment. * Perform responsibilities within established IT and Security compliance criteria.      Minimum Qualifications * A four-year degree or a high school diploma with at least 2 years of customer service experience. * Displayed aptitude for IT achieved through volunteerism, coursework, certifications, training, school clubs or projects related to technology. * Prior experience working on an IT Service Desk/Help Desk is preferred but not required. * Availability to work a 5x8 schedule on a rotating schedule is required. Hours of operation are Monday-Friday, 7:00am-7:30pm. Core hours of operation are subject to change based on business need.      Additional Success Factors * Accountable and dependable with schedule and attendance. * Adaptable and flexible with changing priorities. * Self-motivated to be a team player, with initiative to develop and understand technologies. * Strong customer service, communication, and follow-up skills. * Ability to work independently and in a dynamic environment. * Act with integrity, remaining honest, transparent, and respectful in all relationships. * Keep the patient at the center of everything, building lifelong trust. * Foster open collaboration and constructive dialogue with everyone. * Continuously innovate new solutions, influencing and responding to change. * Focus on superior outcomes and calibrate work processes for outstanding results.      Pay range of $18 to $22 per hour + annual bonus: up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.Our Investment in You * Competitive Compensation Packages * 8 Paid National Holidays & 4 additional Floating Holidays * PTO that includes Vacation and Sick time * Medical, Dental, and Vision Benefits * 401k Savings and Retirement Plan * Paid Parental Bonding Leave for New Parents * Flexible Work Schedules and Part-time Opportunities * Generous Employee Referral Bonus Program * Mentorship Programs- Mentor and Mentee * Student Loan Repayment Assistance by Location * Relocation Assistance * Regional & National traveling CPO/CO/CP opportunities * Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest      Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

Hanger, Inc.

navigation.mission

sidebar.links