FAQs
What are the primary responsibilities of the Medical Office Administrator?
The primary responsibilities include scheduling patient appointments, creating and maintaining patient charts, managing incoming phone calls, obtaining insurance authorizations, processing payments, conducting billing research, and providing financial counseling to patients.
What qualifications are required for this position?
A high school diploma or GED is required, along with less than 1 year of customer service, administration, or related experience. Candidates must also have or be eligible to obtain a valid driver’s license.
Is experience with electronic health record systems preferred?
Yes, having at least 1-2 years of experience with EMR/electronic health record systems, preferably NextGen and/or OnBase, is preferred.
What type of computer skills should I have for this role?
Candidates should have at least 2 years of experience with computer and office equipment, including proficiency in MS Office products (Word, Excel), email, and automated billing systems.
Are there any physical requirements for the Medical Office Administrator position?
Yes, the role requires the employee to sit, walk, stand, bend or twist, talk and hear both in person and by telephone, operate standard office equipment, reach overhead, and lift up to 25 pounds.
What qualities are important for success in this role?
Important qualities include excellent organizational skills, the ability to multitask with a high degree of detail, strong interpersonal and communication skills, integrity, and a customer service focus.
Does Hanger, Inc. offer benefits to its employees?
Yes, Hanger, Inc. offers competitive compensation packages, medical, dental, and vision benefits, a 401k savings plan, paid national holidays, PTO, and other perks such as mentorship programs and employee referral bonuses.
Is a background check required for this position?
While the job description does not explicitly state a background check requirement, candidates should be prepared for potential checks regarding their driving record and eligibility for employment.
Are there opportunities for professional development within the company?
Yes, Hanger, Inc. has mentorship programs and supports volunteering for local and national events, indicating a commitment to employee development and community engagement.
What kind of work environment can I expect at Hanger, Inc.?
You can expect a fast-paced environment where multitasking and strong detail orientation are crucial, as well as a friendly and inclusive atmosphere that fosters collaboration and teamwork.