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Medical Office Receptionist

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Premise Health

Aug 31

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
    Healthcare
  • Countryside

AI generated summary

  • You need a high school diploma/GED, preferably a front office support certificate, and at least 3 years of experience in a front desk or customer service role.
  • You will manage patient charts, schedule appointments, greet visitors, handle billing, collect payments, and ensure accurate records while providing excellent customer service and professional support.

Requirements

  • High school diploma/GED required
  • One year certificate from college or technical school with concentration in front office support for medical settings preferred
  • At least 3 year experience in a front desk/customer service related field required

Responsibilities

  • Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
  • Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
  • Schedules appointments and enters appointment date and time into computerized scheduler.
  • Conducts reminder calls to all patients.
  • Greets and directs patients, salespeople, and visitors.
  • Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart.
  • Coordinates referrals for patients through insurance and other physician offices or specialists.
  • Prepares all billings in computerized system for processing by finance.
  • Collects payment from patients and reconciles daily cash reports.
  • Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
  • Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions.
  • Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things.
  • Conducts self with professionalism and in a tactful manner, treating others with respect and consideration.
  • Follows through on commitments.
  • Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations.
  • Demonstrates ability to perform and maintain Annual Competencies.
  • May require other duties as assigned.

FAQs

What are the working hours for the Medical Office Receptionist position?

The schedule is Monday, Wednesday, Thursday, and Friday from 8:30 am to 5:00 pm, and Tuesday from 10:00 am to 7:00 pm.

What essential functions does the Medical Office Receptionist perform?

The Medical Office Receptionist organizes patient charts, answers phone calls, schedules appointments, conducts reminder calls, greets and directs patients, registers patients, coordinates referrals, prepares billings, collects payments, and identifies and solves problems.

What are the job requirements for this position?

The job requires a high school diploma or GED, one year certificate from a college or technical school in front office support for medical settings is preferred, and at least 3 years of experience in a front desk or customer service-related field.

Is experience in a medical office required?

While experience in a medical office is preferred, it is not explicitly required for this position.

What skills are preferred for applicants to this job?

Preferred skills include strong computer skills and knowledge of Internet, spreadsheet, and word processing software, as well as knowledge of medical practice software, medical record filing, coding systems, and medical terminology.

What benefits does the company offer?

The company offers competitive pay, medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and more.

Is there an opportunity for career growth in this role?

Yes, the company values professional development and offers opportunities for growth within the organization.

What is the company's stance on diversity and inclusion?

The company is an equal opportunity employer, values inclusion, and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How can I apply for this position?

You can apply for the position by following the application instructions provided in the job listing.

Is training provided for this position?

Yes, training is typically provided to ensure you are equipped to perform the essential functions of the role effectively.

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Premise Health

Redefining healthcare access and experience for the world’s leading organizations and their people.

Science & Healthcare
Industry
1975
Founded Year

Mission & Purpose

We are Premise Health. The world’s leading direct healthcare company and one of the largest digital providers in the country. We operate over 800 wellness centers in 45 states and Guam for more than 2,500 of the largest organizations in the U.S., serving 11 million people with fully connected care – in-person and in the digital environment. Our goal? To redefine healthcare to be more personal, accessible, and intelligent for our members and their families. We are simplifying complexity, breaking down barriers, and pioneering amazing healthcare that helps people get, stay, and be well.