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Medical Receptionist

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North Staffordshire Combined Healthcare NHS Trust

3mo ago

  • Job
    Full-time
    Entry Level
  • People, HR & Administration
    Healthcare
  • Stoke-on-Trent

AI generated summary

  • You need strong customer service, communication, and team working skills, plus the ability to maintain confidentiality and comply with CQC and governance protocols.
  • You will provide courteous reception and admin support, ensuring effective operations while adhering to confidentiality and compliance protocols. Teamwork and excellent communication are essential.

Requirements

  • To offer patients, clinical staff, attached and external agencies an efficient, reliable and courteous reception service and to provide administrative support to the practice in order that it may function effectively, and in accordance with practice policy on confidentiality.
  • Customer service and communication forming an essential element of the role.
  • To provide excellent team working skills to ensure a quality and efficient service is provided to patients and wider stakeholders.
  • To work within the processes and protocols which allow the organisation to comply with CQC and clinical and information governance requirements.
  • Please Refer To Job Description For Full Details.

Responsibilities

  • To offer patients, clinical staff, attached and external agencies an efficient, reliable and courteous reception service and to provide administrative support to the practice in order that it may function effectively, and in accordance with practice policy on confidentiality. Customer service and communication forming an essential element of the role.
  • To provide excellent team working skills to ensure a quality and efficient service is provided to patients and wider stakeholders.
  • To work within the processes and protocols which allow the organisation to comply with CQC and clinical and information governance requirements.

FAQs

What is the work schedule for the Medical Receptionist position?

The Medical Receptionist position requires working 28 hours a week.

What is the salary for this role?

The salary for the Medical Receptionist position is £22,383 per annum, pro rata.

Is prior experience required for the Medical Receptionist role?

While prior experience can be beneficial, the Trust seeks highly motivated and committed individuals, implying that training may be provided for suitable candidates.

What qualities are you looking for in a Medical Receptionist?

We are looking for individuals with excellent customer service and communication skills, as well as strong team working abilities.

Are there opportunities for professional development?

Yes, the Trust is committed to employee wellbeing and offers various wellness opportunities, which may include professional development initiatives.

How does the Trust support sustainability?

The Trust is committed to the Greener NHS initiative and has a strategy aimed at achieving carbon net zero by 2045, with sustainability embedded as one of our key enablers.

Can I seek more information about this role or arrange an informal visit?

Yes, for further details or to arrange an informal visit, you can contact Dawn Burston, the Interim Service Manager, at Dawn.Burston@combined.nhs.uk.

What is the Trust's stance on diversity and inclusion?

The Trust is committed to ensuring a diverse workforce and welcomes applications from all under-represented groups, including women, people with disabilities, and those from the LGBTQ+ communities.

Is this position specific to a certain location?

Yes, the Medical Receptionist role is based at Keele Surgery within the North Staffordshire Combined NHS Healthcare Trust.

What are the critical duties of the Medical Receptionist?

The Medical Receptionist will provide an efficient, reliable, and courteous reception service, along with administrative support to ensure effective practice operations while maintaining confidentiality.

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North Staffordshire Combined Healthcare NHS Trust

Science & Healthcare
Industry
1001-5000
Employees
1994
Founded Year

Mission & Purpose

North Staffordshire Combined Healthcare NHS Trust provides mental health, learning disability, and drug and alcohol services in North Staffordshire. Their mission is to deliver high-quality, compassionate care that enhances the well-being and recovery of their patients. Their purpose is to support mental health and well-being through integrated, patient-centered services and to promote recovery and improve quality of life for those they serve.